2009 is the 60th anniversary of the founding of New China. The motherland is thriving and the country is rich and strong. In such a good situation, I came to the customer service marketing department of Longyan Unicom Company. In this new working environment, there will inevitably be some mistakes. Looking back on these two months, there are successes, failures, happiness and distress. In the past two months, under the care and guidance of the leaders and the team, with the full support and help of all my colleagues, my work ability has been greatly improved, and I have completed the task with good quality and quantity. As a new employee who has just entered the company for 2 months, I have been doing my duty in my post, finishing every job seriously, always thinking about how to make more contributions to the company and lay a solid foundation for my foothold in the company in the future. In my usual work, I strictly demand that I do my best. I should go to work on time in the morning, at noon and at night, and never drag my feet. From/kloc-0 to 65438 on October 27th to 65438 on February 9th, * * * made 5995 calls, with an average of 200 calls per day. The work of these two months is summarized as follows: 1, study hard and keep improving. At work, study business knowledge seriously, accumulate experience continuously, actively participate in study and training, and constantly enrich yourself; 2. Abide by the law and work hard. Earnestly complete all tasks; 3, unite colleagues, Qi Xin to work together. Colleagues are harmonious, United and friendly, help each other and respect each other; 4. Due to my own lack of work experience, I lack practical experience in handling user complaints at work, and the service work is not detailed enough. Since joining the company, with the care and help of colleagues, through personal efforts and the accumulation of work-related experience, I have continuously broadened my knowledge and made great progress in my professional work ability. Looking back on the past two months, I have studied knowledge seriously, been polite to others, served warmly, answered questions patiently, and provided quality services to customers. Through continuous practice, I have improved my quality and professional level, hoping to grow into a qualified customer service staff. 20 10 is a new year. For me, this is a year full of challenges, opportunities and pressures. In these two months, with the careful training of leaders and the support and cooperation of colleagues, I have a preliminary understanding of my work. In order to integrate into my work as soon as possible in the new year, I have made a work plan of 20 10, as follows. Strictly implement the company's rules and regulations and use civilized language when communicating with customers; Integrity-based, not easily promised to customers, promised things must be done and done well; Don't ignore the details; Pay strict attention to clothes, appearance, etc. 2. Change the service concept and change "I want to serve" to "I want to serve". Seriously study the company's various businesses and related knowledge, so as to respond to all kinds of problems raised by customers at any time, and go deep into the work of accepting complaints, communicating with customers and handling customer complaints immediately with the attitude of "learning more, communicating more and taking the initiative". 3. Enhance the sense of responsibility, service awareness and team awareness. Actively carry out relevant work, minimize unnecessary losses, bring greater benefits to customers and the company, always adhere to the attitude of asking if you don't understand, learning more if you don't understand, cooperate with colleagues, report to leaders more, better complete your job, and at the same time enhance teamwork ability and better serve customers. 4. Customer complaint handling. Respond in a timely manner according to the complaint information fed back by customers. Make statistical analysis of customer complaints on a regular basis, so as to better find problems, take customers as the center, and improve the processing flow and operating procedures. 5. Carry out in-depth customer satisfaction surveys, and conduct surveys through letters and visits, return visits, etc. , in view of the problems found, make corresponding rectification, and strive to improve service quality. The above is my work summary and my plan for 20 10 customer service. There may be many unclear and ambiguous places. I hope leaders and colleagues will give me more support and help. Looking forward to 20 10, I will work harder, take my work seriously, strive to win more profits for the company and establish a glorious image of the company in the eyes of customers.

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