As a person who solves difficult problems for consumers, customer service should be familiar with the types, materials, sizes, uses and precautions of the goods it is responsible for, so as to calmly answer customers' various questions, find solutions quickly and let customers place orders with confidence. In addition, we should learn and recognize the relevant knowledge of the industry, broaden our knowledge and avoid the situation that we can't answer customers' questions.

2. Memorize the trading rules of the website.

As an e-commerce customer service, we should position ourselves as a merchant to understand the trading rules of Taobao, so as to better grasp our trading standards. The first time I met a customer who traded in Taobao, I didn't know the specific process of online shopping. At this time, customer service should not only guide customers to be familiar with Taobao's trading rules, but also assist customers in trading operations.