1. As a qualified pharmacy salesperson, you should be familiar with the corresponding common sense of drugs, have certain professional knowledge of drugs, and be able to cooperate with the resident pharmacists to guide customers to choose and use drugs correctly. To become a qualified drug salesman, you need to master the following knowledge:
(1) professional laws and regulations: professional norms of pharmaceutical industry, knowledge of drug administration law, quality management norms of drug business, and knowledge of product quality law.
(2) Basic medical knowledge: including human body composition, medical microbiology and immunology.
(3) Basic knowledge of drugs: including the classification, function and influencing factors of drug dosage forms.
(4) Etiquette and skills in receiving customers.
(5) Introduction of commonly used drugs: antibiotics, cardiovascular and cerebrovascular drugs, digestive system drugs, respiratory system drugs, urinary system drugs, ent drugs, etc. (trade name, generic name, indications, adverse reactions) and the difference between prescription drugs and over-the-counter drugs.
(6) Drug sales process and records.
(7) display and storage of drugs.
2. When meeting customers, first of all, say hello and smile. When receiving different levels and types of customers, we should flexibly use basic polite expressions and methods, cut into the subject skillfully, and introduce the characteristics and main selling points of products to customers concisely and clearly.
3. A single drug may not have any therapeutic effect on a client's disease. Under the premise of fully understanding the customer's situation, the clerk should explain clearly to the customer from the professional angles of disease prevention and pharmacy, recommend the scheme of combined medication, and give the customer a feeling that you are skilled in business, serious in work and responsible for the customer.
Extended data:
Put yourself in others' shoes:
1. What's wrong with your health? Give drug guidance and give a simple answer.
2. What are the most common questions when you go to the hospital to consult a doctor, or people around you ask the doctor, and how do doctors answer such questions?
3. Pay more attention to the official WeChat account with pharmacological knowledge and read more popular science books such as Pharmacology Encyclopedia.
4. Be confident and responsible. You must give the buyer a sincere and confident answer. Better short than extravagant. You should get to the point and be concise. After all, you are not a doctor, but a drug seller. So, I am responsible for what I say.