It has been more than two months since I came to Genesis unconsciously. Now I have gradually learned to adapt to this new environment and my work has begun to enter a state. The following is a summary of my work in 20xx, and some working ideas in 20xx.
First of all, customer complaints
65438+ In addition, when customers complain, they must not panic, be calm and calm, and keep their heads clean at all times without determining the truth. They must never repeat their previous wrong panic mentality. On the other hand, it is mainly due to lack of work experience, and many things are not handled perfectly and thoughtfully. We must learn to grow up slowly and deal with them steadily, and we must constantly make ourselves mature.
2. The coordination of seminars should be continuously strengthened. For example, when adding the quotation of the workshop master, customers often complain about the long waiting time because of the long adding time. Therefore, we should make a heavy reflection on our inability to add in time, always remember to arrange our own time, and if we can't add the quotation in time, inform the customer to wait a moment in time. At the same time, the relationship with the workshop should be further harmonious, and the maximum technical support should be achieved. Always remember that the workshop is responsible for repairing cars and the front desk is responsible for repairing people.
3. Not harmonious with the front desk and sales colleagues. For example, sometimes when you are dealing with several things at the same time, others will be at leisure at the same time, and you can ask them for help occasionally. But now this idea has not achieved good results, and it is still being improved ... the spirit of mutual assistance must be improved.
Second, the output value of each indicator.
Now I am weak in terms of total output value, bicycle output value and fine product output value. And I still have a lot of room for improvement, and my working condition has not reached its peak. Although the index has increased for two consecutive months, the growth rate is very slow, far from our expectations. We should constantly strengthen our communication skills with customers and let them know that they are not buying products but value when promoting sales. Therefore, the indicators for 20xx year are: the total output value is more than 230,000 yuan, the output value of bicycles is more than 65,438+0,000 yuan, the sales of fine products is more than 40,000 yuan (including engine oil), and there are more than 300 pick-up stations. I believe I am still young and can challenge to achieve this goal.
Third, self-service consciousness.
As a person in the service industry, I sometimes go to work with a little emotion, which cannot be ignored. I haven't completely served with a smile and my heart. Everyone wants to be taken seriously. When a person finds that he is not valued, no matter how much he spends, he is not satisfied. Therefore, we must improve this point in the next time, and we also hope to get your timely supervision.
Four. Work target of 20xx
20xx, this is a year of burning passion. I believe we can accomplish all the tasks in our prime. Young people look forward to challenges and succeed in creating brilliance. So all these dreams will not be dreams. Let's join hands to create them. Come on!
The year-end personal work summary report of automobile maintenance technicians (6 encyclopedias) Part II My name is xx, and I graduated from the Department of Mechanical and Electrical Engineering of X College, majoring in automobile inspection and maintenance. I came to work in the after-sales department of the company in 20xx 10. During my two years working in the company, I have rapidly grown from a college student with only theory but no practical ability to an excellent automobile maintenance technician, which is inseparable from the good working environment of the company and the constant concern of the leaders.
I remember the first day I came to the company, Manager X called me to his office to talk to me. He said: "If you want to eat the bowl of technology, just drill into it." Perhaps because of his words, I have my own work direction as a young spearhead, and I want to be an excellent automobile maintenance technician. In the next work, I will work hard towards my goals, keep in mind my job responsibilities and get along well with my colleagues.
As we all know, the more years you work in the automobile maintenance industry, the deeper your qualifications and the more you know. At that time, I set a goal for myself, that is, I can skillfully complete the vehicle maintenance task in half a year, and I can become an automobile maintenance technician with excellent technology and theory in one year. This requires me to study more and ask why? Usually, you have to rush to repair the vehicle. Only in this way can you get on the job quickly. I work during the day, and when I'm not busy, I look through the data books in the tool library. After returning to the dormitory at night, I slowly thought about the reasons why the cars repaired today broke down and why such failures occurred. Also, I wonder if I forgot to tighten the screws and put anything in the car I repaired, which made me form a good habit of being meticulous and careful. None of the cars returned to the factory for repair because of assembly problems.
20xx is the year when I began to grow up. I began to grow from an apprentice who can only twist screws with a wrench to a maintenance technician who can operate independently and receive customers to repair vehicles. There are many changes in 20xx, and there are many gains in itself. In 20xx, I was fined five times, namely 1. I was fined X yuan for not putting my tools away at night, I was criticized once for slamming on the accelerator of my new car, I was fined X yuan for not using the steering wheel cover, I was fined X yuan for not filling out the dispatch sheet properly, and I was fined X yuan for not using the walkie-talkie as required. From these five tickets, we can see that this is not enough for me to do 20XX, and it also points out the direction for my future work. I must not make the above mistakes in my future work, so I must be careful in my work!
20xx is also my own harvest year. I achieved my goal through my own efforts. After two years of hard work, I became the leader of the quick repair team. I learned to write technical reports in 20xx, and my technology has improved a little in 20xx, but I am not satisfied with these. I want to strive for higher goals! Technology is endless, and I will continue to work hard to strive for greater breakthroughs.
We do after-sales service. Only by providing high-quality services to customers and improving customer satisfaction can there be a group of loyal customers and improve the company's income. Many car owners know nothing about cars. Whenever a customer asks some ridiculous questions, I always answer his questions patiently and carefully with a smile and introduce the characteristics and advantages of our car to him in detail. I strive to improve my maintenance skills, ensure that all faults are repaired at one time, and let customers come with hope and return with satisfaction.
In the past two years, I feel that I have achieved something, but I never dare to be complacent, because I still have a lot to learn, and I have to work hard for my higher goals. The goal of 20xx year is to strive for an excellent team, put an end to the complaints of big customers to our team, adhere to 5S work, minimize the number of anti-work vehicles and prevent the occurrence of low-level mistakes. I am deeply grateful to my leaders and colleagues for their concern, support and help.
The third part of the year-end personal work summary report of automobile maintenance technicians (6 complete books) came to a factory in 20xx, and now he is a mechanic apprentice. In this year's work, I insist on learning the relevant theoretical knowledge of automobile maintenance, and apply this knowledge to my work, accumulate experience in practice and improve my technical level; Actively complete the tasks assigned to me by the leaders. Strive for fewer mistakes and more achievements. But because I became a monk halfway, I didn't learn the professional knowledge of automobile maintenance and testing before. I have been working hard for auto repair out of interest and enthusiasm, so there are still many shortcomings and deficiencies in both thought and practice technology.
In this year's work, I jumped out of the shackles of books and finally realized the ups and downs of the automobile maintenance industry in practice. I can only drive at first, but now I can carry out simple maintenance work. At the beginning of my work, the leader, considering my actual situation, assigned me to the maintenance of the learning foundation of the quick maintenance group. In the first month, I learned the related quick maintenance work, including replacing the three filters, disassembling the tires and updating the brake fluid of the brake pads. Under the guidance of the master, the related work can be basically completed quickly and accurately. Later, I joined the electromechanical group for further study and practice, and gradually mastered other electromechanical maintenance work, including updating the spark plug to clean the throttle, disassembling the three-way catalytic converter, and disassembling the interior decoration. During this period, I also participated in the training organized by the company for many times, which made me have a new understanding and understanding of the new knowledge of computer testing equipment such as new series vehicles, new X engines and X systems.
Compared with the achievements and valuable experience of this work, the shortcomings exposed are also very important, and some problems make me pay more attention to details again. Only by being patient and meticulous can we complete the related automobile maintenance work better and more accurately. For example, sometimes I can't master the torque related to bolts well, which makes my efficiency always improve slowly in my work. Later, with the help and summary of master and workmates, I have a deeper understanding of the torque related to common bolts. I am not skilled in using tools and equipment, which is also my own typical problem. Through observation practice and the help of masters, I have mastered the skills of using common tools such as tensioners and wrenches, the use of X-ray inspection system, and the use of common equipment such as tire scrapers in this 100 day practice. It can be said that being careful is my greatest gain. The so-called where there is a will, there is a way. This sentence can also be used in the auto repair industry. In addition to the accumulation of experience, you should also charge yourself from the inside. Now is the era of electronics and network, and we should also pay attention to science and technology. Some people even say that this is the technology we should master. During this period, my study of OBD inspection technology still can't keep up with the pace of application, which is what I should improve.
In my future work, I will set a goal. In the future work, I will redouble my efforts to learn professional knowledge, master more maintenance skills, and lay a solid foundation for future work. Style, can abide by the rules and discipline, unite with colleagues, seek truth from facts, optimistic, always maintain a rigorous and serious work attitude and meticulous work style, hard work. Carry forward the fine tradition of hard work and helpfulness in life, always be honest, hardworking, hard-working and plain living, and always remember your responsibilities and obligations. To this end, I will work harder, study hard, strive to improve my cultural quality and various work skills, and make due contributions.
In the future, I will devote myself to my work with a brand-new mental state, study hard, improve work efficiency and be skilled in maintenance. Actively respond to the company's measures to strengthen management, abide by the company's rules and regulations, and do a good job.
The fourth part of the year-end personal work summary report of automobile maintenance technicians (6 books) is to improve the quality and service level of automobile maintenance, provide convenient, timely, high-quality, reliable and reasonable-priced maintenance services for all departments of the company and the majority of automobile users, safeguard the legitimate rights and interests of consumers, establish a good social image of automobile maintenance industry, build a good corporate brand and promote business development.
Establish and improve various management systems in accordance with the regulations, conscientiously implement the National Service Convention for Automobile Maintenance Industry, require the service convention to be on the wall, and implement the "five openness" system of maintenance services, that is, disclose the business qualifications of enterprises, hang business licenses and signs, and operate according to law; Open the warranty period of maintenance quality, and make a commitment to ensure quality to customers; Open maintenance man-hour quota and charging standard, and charge reasonably; Open the price of auto parts so that customers can choose freely; Open the basic information of enterprise technical leaders and maintenance technicians, and widely accept the supervision of car owners and society. The second kind of maintenance enterprises put relevant technical standards and norms on the wall, requiring maintenance operators to strictly implement them, and at the same time let consumers know the contents of technical standards and norms, and enhance their awareness of rights protection and self-protection ability.
In order to further improve the quality of motor vehicle maintenance, improve the quality of business services, improve the technical status of vehicles in use and ensure vehicle safety, according to the provisions of relevant laws and regulations, we are now conscientiously doing the following daily work:
1. Strictly abide by the Regulations of the People's Republic of China on Road Transportation, the Regulations of Shanghai Municipality on Motor Vehicle Maintenance Management, the Regulations of the Ministry of Communications on Motor Vehicle Maintenance Management and other laws and regulations, operate honestly and legally, strengthen quality management, and improve the technical level of maintenance.
2, establish and improve the maintenance quality supervision and management system, clear job responsibilities, responsibility to the people; Quality management should start from the source, control the skills of personnel, storage of spare parts and identification of equipment and instruments, hold regular quality analysis meetings, and establish the business philosophy of "development by quality".
3. Strictly implement technical specifications and standards related to motor vehicle maintenance technology, conscientiously implement the "three inspections" system, work order system and factory certificate management system, keep maintenance records, and improve maintenance technical files.
4. Strengthen the management of spare parts, improve the system of purchasing, keeping and receiving spare parts, and keep the warehousing acceptance list and quality spot check records well, so that there will be no "three noes" and fake and shoddy products.
5, adhere to the contract maintenance, use the maintenance contract to regulate and constrain the rights and obligations of both parties, so as to clarify the importance of maintenance quality and properly solve some disputes and contradictions.
We will, as always, firmly grasp the technical strength and service attitude to enhance market competitiveness. Although in 20xx, our repair shop has made remarkable achievements, which has been recognized and praised by the company's leaders and various car departments, there are still many aspects that can't meet everyone's requirements, such as the lack of initiative in service after repair, the lack of enthusiasm in service, the lack of improvement in maintenance quality, and the lack of standardized operation. We must firmly establish the management concept of "being responsible for customers, tapping the potential to increase efficiency and create benefits", unremittingly do a good job in the construction of service quality, establish a good image of our repair shop and create better work performance.
In the future work, we have formulated the goal of "three guarantees":
(1) Take the time to actively ensure the work progress. All links should firmly establish the consciousness that speed is quality, speed is benefit and speed is responsibility. We should not relax in grasping the speed, but plan, arrange, design and act early. It is necessary to formulate detailed, concrete and feasible maintenance plans and make scientific arrangements. At the beginning and completion of each maintenance work, there must be a detailed schedule. In the implementation, the work should be carried out in strict accordance with the progress, only ahead of time, not behind.
(two) strict maintenance standards to ensure the quality of work. Automobile maintenance is the focus of customers' attention, and it is also an important index to evaluate the level of a maintenance enterprise. If there is something wrong with the quality, we can't explain it to our customers, to the competent authorities, and to ourselves. In this regard, our attitude is very clear, no matter which maintenance team, as long as there is a quality problem, we will seriously investigate the responsibility and will not tolerate it. Each maintenance team should take the quality of work as the top priority, organize competent personnel to focus on it, strengthen the management of the whole maintenance process, ensure that the quality of work meets the requirements, and truly build each maintenance project into a boutique project and a signboard project.
(3) Adhere to standardized operations to ensure safe production. In every link of our work, we must always adhere to the working principle of "safety first", establish the concept that safety is benefit, and make great efforts to eliminate hidden dangers in production safety. At present, the safety production situation in our repair shop is good and must be maintained. If a safety accident happens, it will definitely have a serious impact on the company's operation, and even more seriously, it will cause great physical and mental harm and economic waste to the victims (possibly ourselves). As a practitioner of every maintenance industry, you should have a personal understanding of this.
In the new year, the task of the repair shop is very clear. We should be down-to-earth, set out from the height of development, set out from all the purposes of serving customers, make clear objectives, highlight key points, work hard, and establish a set of management systems with clear responsibilities and reasonable rewards and punishments. Clarify the responsibilities of each post and formulate corresponding reward and punishment standards. Really let the saint have his place, and the capable person has his benefits. According to the individual's work ability, work attitude and work performance, we will really widen the income level and encourage every employee to work with greater enthusiasm, enthusiasm and better technology to jointly create a new situation and create a better tomorrow.
Year-end Personal Work Summary Report of Automobile Maintenance Technicians (6 copies) Before the fifth year, the maintenance personnel only engaged in maintenance work, and had no perceptual knowledge of vehicle maintenance and the situation after maintenance, and their understanding of faults was not deep enough, so the accuracy of fault judgment was poor. Debugging should be the basic skill of maintenance personnel. You can learn a lot of knowledge that is not available in books through trial operation. For example, after the automatic gear is repaired, it will run normally when it is empty, and it is likely that the vehicle will not be able to drive after it is put into gear when it is loaded, and it will stall at high speed and the direction will tremble when braking. If there is no personal feeling, it will cast a veil over the judgment of fault, leading to hesitation and uncertainty in judging fault. Therefore, the trial operation can inspire our maintenance work and speed up the troubleshooting.
I. Goals achieved this year
When I first became a full-time employee, I set a goal to standardize my maintenance process. This year, we should be able to complete all plastic surgery, door replacement and minor accidents independently, and also master the maintenance technology of major accidents as soon as possible. At the same time, we should also get rid of carelessness, improve the quality of maintenance, put an end to repair rate, and do a good job in every car. This is not only responsible for customers, but also for ourselves; At the same time, we should also study as soon as possible, study technology hard and strive for independent maintenance. Now it seems that the original goal has been achieved, and it can be repaired by itself after coming to the car, and both the maintenance process and the maintenance quality have been greatly improved; No longer the original rookie!
Your own problems and advantages.
I also have some shortcomings in my usual work, and I am a little careless. Although my talent is not as good as being treated, I am not afraid of being dirty and tired, and I am willing to learn. Otherwise, what is waiting for me is being "eliminated"!
Second, new goals for next year.
1, further standardize your own maintenance process, improve your own maintenance quality, and try to put an end to maintenance;
2, as soon as possible to master the main points of major accident maintenance, skilled use and maintenance as soon as possible;
3. Participate in more training, strengthen your skills and learn new maintenance techniques;
4. Improve your maintenance efficiency as much as possible and maintain the most vehicles in a limited time;
A new year, a new atmosphere, adjust the mentality, grow in training, and hone in work. Meet the new challenges after 20 years!
Year-end personal work summary report of automobile maintenance technicians (6 complete works) 6 1 year, I have been based on my own work, tapped my potential and continued my studies. I have always been strict with myself in my work, intensified my work, actively participated in the management of the workshop quick repair team, and successfully completed all the tasks assigned by the leaders.
First, based on their own jobs, after obtaining the technician qualification certificate, work harder and actively complete the tasks assigned by the team leader. Seriously study and review the assigned tasks, communicate with technicians in time to solve the difficult problems in maintenance, cooperate with workshop managers to improve management level, make the workshop and team in which they are located have perfect management, rigorous style and excellent technical force, be able to overfulfil the tasks assigned by leaders, actively cooperate with other teams to do maintenance work, and achieve better economic benefits.
Two, continue to learn all kinds of knowledge, improve the level of business technology. Proficient in the operation skills and advanced automobile technology of this type of work can promote the improvement of various technologies of the workshop team, and can also go deep into the production site to actively discuss technical problems with technicians and team managers and propose solutions. Usually take an active part in tackling technical problems encountered in the work. 20xx solved many problems in 10. You can also teach all the skills to students without reservation, be meticulous, be patient and sincere, and promote the disciples to apply what they have learned. Combine teaching, integrate theory with practice, learn from each other and urge each other.
Third, pay attention to safety production, pay more attention to safety work while completing the task, be able to correctly understand the relationship between safety and production, take the lead in obeying the rules and discipline, and achieve safety first, and not produce without safety. Before going to work every day, through hazard identification, trinity, finger dictation, self-inspection, timely investigation and elimination of potential safety hazards, so that potential safety hazards disappear in the bud. Self-acquisition
Since obtaining the technician qualification certificate, there has been no illegal command and three violations in the workshop under my jurisdiction, which has strongly supported the company's safety work.
Fourth, correct the labor attitude, obey the leadership arrangement, work hard, work with peace of mind, abide by the management system, organize the work well, and try to finish it actively. Unite with comrades, abide by professional ethics, and have no bad behavior in normal work. Lead employees to maintain a civilized atmosphere and form a good working environment of mutual help, mutual supervision and mutual supervision.
In the future work, I will continue to study, so as to improve my business skills, learn new knowledge and technology, go deep into the field, and grow my talents in practice. Understand the difficulties in workshop production, solve practical problems, work creatively, give full play to personal advantages, and make more contributions to the development of Bao Jing Bank.