The first chapter is an overview.
Section 1 Who am I-Orientation of Real Estate Consultant
A, the representative of the company image
Second, the transmitter of business philosophy.
Third, the customer guide professional consultant.
4. Experts who recommend real estate to customers.
Verb (abbreviation for verb) is a medium for giving feedback to customers.
Collectors of market information of intransitive verbs
Who am I facing in the second quarter-the clients of real estate consultants
First, the real estate consultant's service to customers
Second, the real estate consultant's service to the company
Section 3 My Mission-Responsibilities and Requirements of Real Estate Consultants
I. Daily work responsibilities
Second, the preparation work before business and the daily work of the sales department
Three. Responsibilities and requirements of trade fairs and other links
Chapter II Basic Qualities of Real Estate Consultants
The first section I want to know-the cultivation of professional quality
First, get to know the company.
Second, understand the common terms of the real estate industry
Third, understand the characteristics of customers and their purchasing psychology.
Fourth, understand the marketing related content.
What do I want to cultivate in the second quarter-comprehensive ability requirements
First, observation ability
Second, the ability to use language.
Third, social skills.
Fourth, good quality.
The third section I want to eradicate-the stubborn disease that property consultants should overcome
First, talk about truth.
Second, I like to refute at any time.
Third, the conversation is not focused.
Fourth, insincere compliments.
Five, lazy
Chapter III Service Specification Requirements
Section 1 Requirements for Visiting Reception
Chapter IV Basic Process and Precautions of On-site Sales
Section 1 Meeting customers
First, the basic movements
Second, matters needing attention
The second part introduces the products
First, the basic movements
Second, matters needing attention
Section 3 Procurement Negotiation
First, the basic movements
Second, matters needing attention
The fourth quarter to see the scene
First, the basic movements
Second, matters needing attention
Section 5 No deal has been reached yet
First, the basic movements
Second, matters needing attention
Section 6 Fill in the Customer Information Form
First, the basic movements
Second, matters needing attention
Section 7 Customer Tracking
First, the basic movements
Second, matters needing attention
Section 8 Closing Cases and Closing Cases
First, the basic movements
Second, matters needing attention
Section 9 make up the deposit
First, the basic movements
Second, matters needing attention
Section 10 locker room
First, the basic movements
Second, matters needing attention
Section 11 Signing a Contract
First, the basic movements
Second, matters needing attention
Section 12 Check out
First, the basic movements
Second, matters needing attention
Chapter V Providing Value-added Services and Paying Attention to Service Marketing
Section 1 Love Me-Value-added Services
I. Meaning
Second, the manifestations of value-added services
Section 2 Service Marketing
I. Concept
Second, the characteristics of service marketing
Third, establish the concept that service is no small matter.
Chapter VI Sales Process and Coping Skills
Section 1 General knowledge and precautions for communicating with customers
I. Differentiate treatment
Second, capture the guests first.
Third, use both eyes and brain.
Four. Matters needing attention when communicating with customers
Six stages of contact with customers in the second quarter
First, the first contact-the first critical moment.
Second, trying to figure out the needs of customers-the second critical moment.
Third, handling objections-the third critical moment.
Fourth, clinch a deal-the fourth critical moment
Five, after-sales service-the fifth critical moment
Sixth, the end-the sixth critical moment
Section 3 Step by Step-Application of Promotion Skills in Sales Process
First of all, salespeople should have a mentality.
Second, the way to find customers
Three, the five steps of sales
Fourth, promote transactions.
Chapter VII Customer Types and Coping Skills
Section 1 People are divided into different types of visiting customers.
First, the industry is stepping on the plate.
Second, the patrol property types
Third, there is an answer.
In the second quarter, the enemy will block the way-seize the customer's purchase motivation.
Classification of customer types
Chapter VIII Real Estate Professional Knowledge and Terminology Interpretation
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