1. How to strengthen internal and external communication, and how to put an end to the corporate training courses of buck passing?

Strengthen communication, some principles of ideas: 1, affirm each other's ideas, especially leaders and superiors, must affirm subordinates, and can't always find fault; 2. Appreciating others is the basic guarantee of good communication; 3, respect, not only is the leader's respect for superiors, leaders and superiors need more respect for subordinates and ordinary employees; 4, win-win, communication problems should be good for themselves, but also for each other, it is impossible to have communication results without benefits for each other, and communication is good only if there is a win-win situation. With the above principles, is communication still a problem? Passing the buck is a question of responsibility. Every company has its own reasons for this problem, but it can generally be solved by strengthening the sense of responsibility and bravely taking responsibility and implementing a reasonable system. My humble opinion is for reference only.

2. What are the contents of the training courses for middle managers in enterprises?

If you want to have a comprehensive understanding of management courses, then I recommend you to read the full series of 12Reads (note that 12Reads books and courses are not sold on other platforms, only in official website).

III. Main contents of the training plan:

1, the purpose of culture;

2. Training objectives;

3. Training objects and contents;

4. The scope of training;

5. The scale of training;

6. Training time;

7. Training place;

8. Training expenses;

(1) Direct training expenses: the sum of all expenses of trainees and students such as teachers' expenses, students' transportation and accommodation expenses, equipment and teaching materials.

(2) Indirect training expenses: the sum of all other expenses such as training design fees, management fees, salary fees and training fees paid by the enterprise.

9. Training methods;

10. Trained teachers;

1 1. Plan implementation.

Four, the basic steps of training planning

1. Training demand analysis: determine the gap between the existing skill level and the expected state of employees.

2. Job Description: Requirements for data collection of new and current positions.

3. Task analysis: define the training needs and predict the potential difficulties in training.

4. Sequencing of training contents: arrangement of learning contents or topics.

5. Describe the training objectives: develop an objective manual.

6. Design training contents: Establish training items and specific contents according to training objectives.

7. Design the training mode: choose the training mode according to the content of the training project.

8. Design evaluation criteria: select evaluation tools and determine evaluation indicators and evaluation criteria.

9. Test and verification: analyze the training plan, find out its advantages and disadvantages, and improve it.

Five, should pay attention to the training plan.

1, and set the overall goal of training; Main basis:

(1) Overall strategic objectives of the enterprise;

(2) the overall planning of enterprise human resources;

(3) Analysis of enterprise training needs.

2. Determine specific project objectives, including implementation process, time span, stages, steps, methods and measures, requirements and evaluation methods.

3. Allocation of training resources; Allocate training resources according to priority. Ensure that these goals are supported by corresponding human, material and financial resources.

4. Make a comprehensive balance.

(1) Balance between training investment and human resource planning.

(2) Balance between normal production and training plan.

(3) Balance the training needs of employees and the sources of teachers.

(4) Balance between employee training and personal career planning.

(5) Keep the balance between training items and training completion period.

3. What are the effective communication skills? Are there any effective communication skills training courses I want to attend?

Teacher Chen Xinxian talks about effective communication skills training courses. The following is the curriculum outline of teacher Chen Xinxian, for your reference. Teacher Chen's class is quite good.

Effective communication skills

Communication has a profound influence on our daily life and interpersonal relationship, especially the quality of our daily life and interpersonal relationship.

Training Lecturer: Chen Xinxian

Course target: middle-level managers of the company.

Course background:

Communication is one of the most important tasks for managers. Managers must fully and accurately understand some relevant information from superiors, cooperative departments, subordinates and colleagues before making correct decisions. According to the research on the distribution of managers' working hours, 80% of managers' working hours in a day are spent on communication. In the process of communication, 45% of the time is listening, 30% is talking, 16% is reading documents, and 9% is writing reports. Therefore, communication is an important management skill for managers. To do a good job in communication, managers should be able to flexibly use various communication means and forms, overcome various obstacles in communication, and constantly improve communication skills in management practice.

Course outline:

Part I: Overview of communication.

Case study: Why can Sun Xiao get the support of the workshop director?

First, the definition of communication

Second, the meaning of communication.

Third, effective information transmission.

Four: Four Secrets of Communication

Part two: Steps of effective communication.

Step 1: Prepare in advance.

Step 2: Confirm the requirements

1, problem type

An easy question to discuss.

Closed question

2. Example of the problem

Nature gives us one mouth and two ears, which means that we should listen more and talk less. -Socrates

Step 3: Explain your point of view.

Step 4: Handle objections.

Step 5: reach an agreement

Step 6: * * * The same implementation.

Part III: Obstacles that affect communication.

First, the obstacles in the process of information communication

1. Obstacle from information sender

Case study: A scholar buys firewood.

Poor expression ability

Bad image factor

Proceed from personal interests

2. Obstacles in the process of information transmission.

Case study: Who took the wrong goods?

Failure to make use of proper communication channels

Too many transmission links.

Interference from external environment

3. Information recipients' obstacles

selective perception

Decoding and understanding deviation

Refuse to listen

Too much information

Case Study: joe girard's Experience

Second, the obstacles in the information exchange environment

Case study: the vice president smiled.

The fourth part: the cultivation of communicative competence.

Case: Don't shake your head in front of the patient.

First, the principle of effective communication

Purpose principle

Clear principle

Principle of simplicity

Continuity principle

feedback principle

Second, oral communication ability.

1, listening skills

Case study: Turn off the phone.

2. Speaking skills

Case study: Confucius teaches disciples

Questioning skills

Case Study: Adding Eggs

Third, written language communication skills.

The principle of written communication

Letter writing skills

Writing skills of reports

Fourth, nonverbal communication skills.

1, body language communication skills

Case study: the skirt is broken.

Paralanguage communication skills

Case Study: Performance

The fifth part: EQ and interpersonal communication.

I. Overview of EQ

Second, self-awareness and interpersonal communication

Third, self-management and interpersonal communication.

Fourth, self-motivation and interpersonal communication.

Five, identify other people's emotions and interpersonal communication

Six, the skills and ability to deal with interpersonal relationships

Part VI: Overview of effective communication skills training.

4. How to design corporate executive training courses?

A training manager of an enterprise wants to do a training course and find our company: he wants to improve communication and execution.

Then we specifically asked how we thought there was a problem with communication and execution. He can't say for sure, just that the leader thinks that the business supervisor can't complete the established task at present and the communication is not very smooth.

Of course, some training companies will think this problem is very simple, just take some teachers' classes, such as improving communication skills and how to build an efficient team. It seems that the human resources department can do a good job like a leader.

Actually, this is not the case, and it is difficult to achieve the effect of training.

Maybe the money spent is very wrong.

Content (I also hope that the human resources training department can analyze and diagnose its own enterprise situation in advance when planning training in the future), for example, the same communication problem may involve: how many people are in the team now, how many people have such a situation, and what is it; What if communication is not smooth? Is it between superiors and subordinates or between departments at the same level? What is communication style? Do you know the way of communication between departments? What do they care most about in communication? What resources can help them now? What do you see from the perspective of human resources department? What do the leaders of their departments think is missing? Add what can achieve the effect of communication ... so that we can clearly understand the current situation, help enterprises achieve real goals, and at the same time let employees or supervisors build the ability to achieve goals.

For example, this company, after good communication, found not only communication problems, but also the lack of time management and target management.

We have well planned and completed the training plan of this enterprise, and the next step is to further communicate teachers, training time, participants, training place and so on.

By Tian Jian Yang Jianhua.

5. The practical training of effective communication skills in the workplace aims at

1. Deepen students' understanding of communication principles and management communication.

2. Improve personal communication ability and target management ability, and improve professional quality.

3. Have a deep understanding of different communication styles and improve the judgment of others' communication styles.

4. Learn and improve the principles and skills of communication with different customers, such as superiors, subordinates, colleagues and internal and external customers.

5. Improve the ability to build the Tower of Babel within the organization, improve organizational efficiency and build an excellent team!

Li Boqun: The only lecturer in the field of management consulting who has experience in national media, Fortune 500 companies, multinational foreign companies and well-known private enterprises! Graduated from the top journalism schools and business schools in the United States, with a master's degree in mass communication and business administration! Responsible for the global communication of benchmarking enterprises in China, former reporter and editor of national news agency!

He is currently the dean, exclusive lecturer and senior partner of the School of Communication Management of Beijing Tianxia Cutting Management Consulting Co., Ltd.!

6. What kinds of courses are commonly used in enterprise training?

Commonly used courses in enterprise training include: human resources training, strategic management training, procurement training, production training, logistics training, equity incentive training, corporate culture training, business etiquette training, marketing training, sales training, employee professionalization training, responsibility system training, financial management system training, etc.

The goal of enterprise training is to improve and promote employees' knowledge, skills, working methods, working attitudes and working values, so as to give full play to their greatest potential to improve the performance of individuals and organizations, promote the continuous progress of organizations and individuals, and realize the dual development of organizations and individuals.

Training courses are based on the analysis of training needs. According to the universality, foundation and improvement of training courses, training courses are divided into three categories: employee induction training courses, fixed courses and dynamic courses.

(6) Extended reading of corporate communication training courses.

Effectiveness of training

1. Training is the source of strength for the sustainable development of enterprises, which can ensure that enterprises will not be defeated in the increasingly fierce competition for talents.

2, training is an effective way to solve the problem, training can change some inappropriate work performance and behavior of employees.

3, training is to meet the needs of both enterprises and employees, is an effective way to mobilize the enthusiasm of employees.

4. Training is a lever to establish excellent organizational culture, which can strengthen corporate values.

Training is more important, but also lies in the supervision of the effect after completion. In enterprises, the role of middle-level core cadres is obvious: after the training, the boss of the trained employees urges the trained employees to solidify the skills they have learned in the training, which is the key to the success of the training.

Training is a systematic project and a part of enterprise management. It is unrealistic for the training department to go deep into enterprise management. If the content of training depends entirely on the training department, it is impossible to achieve the pertinence and richness of training. The training department should focus on preparing lecturer resources and organizing the training process.

7. What are the main contents of communication training for middle-level cadres?

Reprint Teacher He An's blog post:

Different teachers do communication training for middle-level cadres, with different curriculum designs and different routines. I have carefully studied applied psychology, coaching skills, NLP, nine-type personality and other psychological knowledge, combined with practical experience in enterprise management, designed my own effective communication course. My effective communication training course includes the following contents:

1. Understand communication: Understand the ways of communication, what are the main factors that affect communication, what kind of communication people like and hate, and what are the common misunderstandings in communication.

2. Mentality that should be possessed in communication: respect, understanding, acceptance of trust, empathy, attention to external factors, etc.

3. Humanity that should be understood in communication: Understanding some wisdom in human nature, including the relationship between human emotions and nerves, and the relationship between human behavior, emotions and motives, can make us know more about human nature, understand the communication of human nature, and make communication easier.

4. Skills to be mastered in communication: two-way communication, 5W2H, co-channel method and five-step method to eliminate resistance.

Communication is a subject that needs to be studied for a lifetime. Let's study slowly together.

8. What call center training courses are available?

Telephone etiquette, standard speech, interpersonal communication, customer complaint handling, mentality courses, as well as enterprise-related product training and related application tools training.