5. Enterprises can use (P or np) control chart to monitor the quantity of unqualified products.
Second, true or false questions (each question 1 point, *** 10 point, V is right, X is wrong)
1. total quality management? Trinity diversity? Characteristics show that quality training should cover all employees of the whole organization, from top managers to ordinary employees. (? )
2. The material culture layer is not only the expression form of quality culture, but also the external embodiment of quality culture. (? )
3. The Performance Excellence Criterion provides a self-evaluation criterion for the organization to pursue Excellence, and can also be used as the evaluation basis for the quality award. (? )
4. Management by objectives focuses on the self-management of employees and encourages all employees to participate. (? )
5. Pulling means investing personnel and output in strict accordance with the plan, so that customers can get what they need in time. (10)
6. Total production maintenance is an important part of total quality management. (? )
7. The function of flow chart is not only process analysis, but also an effective basic tool for all aspects of quality management. (? )
8.？ Group data: 5748 10 12, and the corresponding mode is 0. (10)
9. Causality diagram is used to find possible causes of quality problems. (? )
10. The process capability index Cpk is less than or equal to Cp. (? )
Three, single choice questions (2 points per question, ***20 points)
1. In the process of receiving service, customers expect a free, cordial, respectful, friendly and understanding atmosphere, which embodies the (a) of service.
Quality characteristics.
A. Civilization
B. Comfort
C. function
D. Security
2. In quality management, the activities committed to setting quality objectives and specifying necessary operation processes and related resources to achieve quality objectives are (a).
A. Quality planning
B. Quality management
C. Quality assurance
D. Quality improvement
3. What is the following statement about quality culture construction? Fusion? The description of the principle is wrong (C).
A. Quality culture construction should be combined with other enterprise management.
B. Quality culture construction should be integrated into quality management.
C. a separate management system should be established for quality culture.
D. Quality culture construction should be integrated into brand management.
4. In the process of implementing the policy and management by objectives, if there is any unexpected situation, timely (a) instruct or suggest the person in charge how to achieve the objectives more effectively.
A. Adjust policies and target plans
B. Conduct an assessment
C. Strengthening supervision and inspection
D. Stop providing resources
5. The following accurately expresses the meaning of JIT (A).
A. only produce the necessary quantity of necessary products at the necessary time.
B. supply goods on time according to the time required by customers.
C. arrange production on time according to the issued production plan.
D. The last working procedure must be started on time and cannot be stopped.
6. For items that have not been used within one year, the disposal method of (c) can be selected when sorting.
A. store it in a remote place.
B. Centralized placement in the workplace
C. Leave the site or discard it.
D. put it in a nearby workplace.
7. If there are serious differences among QC team members, priority should be given to (b).
A. Encourage them to ignore differences for team harmony.
B. eliminate differences through communication and reach an agreement.
C. Vote in the group as soon as possible
D. Seek solutions from outside the team
8. Randomly select two samples from the crowd. The sample size of the first sample is 5, and the average sample size is 158. The sample size of the second sample is.
25, and the average sample value is 152. If they are combined into one sample, the average sample value is (a).
A. 153