Summary is a written material for reviewing, checking and evaluating a certain stage of study or work afterwards. Through it, you can fully and systematically understand your previous study and work. Let's write a summary for ourselves. How is the summary generally written? The following is a summary of my internship as a scenic spot commentator _ Personal job as a scenic spot commentator. I hope it helps you.
Summary of the internship of the scenic spot interpreter _ Summary of the personal work of the scenic spot interpreter 1 leading colleagues,
Hello everyone! I'm Xu Dan, the translator of the sales department.
I joined the big group of Shenlong Water World. At first, I was not familiar with the work that was not related to my major. With the help and support of leaders and colleagues, it took me three months to gradually find a suitable way and method to adapt to and integrate into the work of the commentator.
In the process of explaining, I strictly demand myself with the following standards:
1, welcome guests in front and see them off at the rear; The whole explanation, with clever words and wide knowledge, allows tourists to answer questions and meet the reasonable requirements of tourists.
2. Combine the natural landscape of scenic spots to spread popular science knowledge. Explain the relevant precautions and tourism knowledge of scenic spots in a timely and effective manner, and answer tourists' questions at any time without perfunctory.
3, do stand standard, vivid explanation, civilized language, neat appearance, dignified behavior.
4. Warm and patient reception and smiling service; Offer help and special care to tourists with disabilities and mental retardation. When listening to tourists' criticisms, we should be sincere and open-minded.
5. Receive the audience in Mandarin, use polite language, speak appropriately and be friendly.
6. Do not cater to the low taste of individual tourists, and mix vulgar and indecent content in the explanation and introduction.
7. Do not deceive or coerce tourists to spend. Do not ask tourists for tips or other requirements.
Next, I will report to you some problems I have encountered in my work and their solutions.
In the first month of Shenlong Water World, I learned the basic operation of common office tools. When my colleagues are too busy, I am happy to help them copy urgently needed documents or make tea for visiting guests. I remember one time, Yang Jingli was in a hurry for a meeting, and 90 engineering design drawings used for the meeting were not copied well. She copied it for me in a hurry. I don't know why the copier went on strike while I was copying. What should I do? At this time, the manager of the Central Committee came to get the drawings. When she saw that I hadn't copied the drawings for so long, she comforted me instead of blaming me. Don't worry, in fact, she is more anxious than anyone else. She said, "If you can't copy it well, copy it again." There is a warm current in my heart, and I am glad to grow up in such a harmonious family. I must strive to give full play to my advantages, combine myself with the interests of the company, and create more wealth for the company.
Before the scenic spot was officially opened, sometimes restaurants and rooms were really busy. Leaders practice themselves, and busy backs often appear in restaurants and guest rooms. Under the leadership of the leadership, we have not been idle. Wherever we need manpower, we will go. Although we often sweat profusely, we all have a sense of accomplishment when we successfully complete the arduous task. This is the meaning of being tired and happy!
Liu Jingli has been training us patiently. Strengthened business learning ability, improved professional skills and comprehensive quality. She will seriously point out what we did and said wrong and give us a standard demonstration until we all learn it. Liu Jingli's due diligence infects every colleague, and we strictly demand to learn from her, so that we can do our job better and faster.
"In a threesome, there must be a teacher." We explain to tourists that scenic spots are a process of enjoying resources. Visitors don't just listen to the narrator's introduction. Interactive explanation can not only improve our explanation level, but also increase our knowledge by absorbing the information resources provided by tourists. During a tour, I introduced the Kunwu cultural exhibition area we will build, including the She nationality, to tourists on the healthy trail on my return trip. Some tourists' hometown is Phoenix Mountain in Chaozhou, which is the birthplace of She nationality. That's where I started. In the conversation with her, I learned more true and accurate ethnic customs of She nationality. I said gratefully, "Thank you! Provide us with this valuable information. " We have been trying to collect this information, and you have given us great help. In order to learn more about the Miao, Yao and She nationalities, Liu Jingli once led us to the Book City to look for information, but due to limited resources, we don't have comprehensive information. According to this tourist's suggestion, I got a deeper understanding of She nationality through online search.
There are many such examples, so I won't list them for you one by one. At work, I also saw my own shortcomings, such as: Mandarin is not up to standard; Knowledge is not wide enough; I didn't give full play to my potential in my work. I believe I can improve my shortcomings through hard work.
I hope that in the future work, everyone will give me more valuable opinions and point out my shortcomings, so that I can grow up faster and meet the requirements of my work. I will also strive to complete the tasks assigned by the leaders and live up to the expectations of the leaders and colleagues.
Summary of the internship of the scenic spot interpreter _ Summary of the personal work of the scenic spot interpreter. In July of 20xx, I was honored to be an employee. During this year, I am very grateful to the leaders of the unit for constantly giving me opportunities to learn and experience, so that I can gradually master the practical experience and knowledge of learning from a student who has just left campus; At the same time, with the help and care of my colleagues, I also merged into Zhengzhou Yellow River Scenic Area more quickly. Now make a simple summary of one year's work.
On the first day of arriving at the scenic spot, the weather was very hot. Under the leadership of the leader, I came to the tourist service center of the scenic spot, and I became a scenic spot guide gloriously. The main duty of a tour guide is to arrange sightseeing activities. According to the tourist reception plan, arrange the tour activities of the team in the scenic spot reasonably. Do a good job in reception. Specific implementation of the team in the local food, shelter, transportation, travel, shopping. Entertainment and other services; The most important thing is the guide's explanation. Responsible for the tour guide explanation of the team during the tour of scenic spots. Therefore, as a tour guide, we should first be familiar with the general situation of scenic spots. Leaders and colleagues gave me a brief introduction to the scenic spots and guide words. However, because my impression of the scenic spots at that time was still the impression of playing in my school days, the next day I got familiar with the scenic spots in the way my colleagues said with the guide words, and at the same time learned about the scenic spots in detail with the guide words. In this way, I quickly learned the route of visiting scenic spots and remembered most of the tour guide words. In the second month, I began to receive the tour guide alone. Of course, the tour guide was still very nervous at first and made many small mistakes, but I found the shortcomings in practice and kept learning in practice. Slowly, I also became a qualified scenic spot guide.
65438+In mid-August, 2005, the leaders of the Management Committee organized an outward bound training activity for all our employees on business trip, which I will never forget. In this expansion, I have more contacts with more colleagues, and also let me integrate into the group more quickly. At the same time, I also learned a lot of knowledge that I can't touch at ordinary times through expansion. At the same time, I was also transferred to the assessment and training group to help collect and sort out the assessment and training manuals about scenic spots. During this period, my writing ability has been greatly improved, and I have also learned a lot of skills and valuable experience about word arrangement.
20xx is a leap year for me. Due to the system reform and personnel changes in scenic spots, I came to work in the market development center from the tourist service center. In the market development center, it is mainly responsible for the contact between travel agencies and media reporters. Just arrived at the market development center, there are many unfamiliar jobs. With the patient guidance of Hao Chu and the help of my colleagues, I can get into my work quickly. Although I am busy in the market development center, it is very interesting and I have more opportunities to get in touch with the outside world. Of course, my communication skills have also been greatly improved.
In this year's work, I also learned patience, care and persistence from the recklessness and naivety that I just left school. Learn to analyze before doing things, and many unnecessary problems will be avoided in practice.
Although I have learned a lot in this year's work, I will continue to make persistent efforts in my future work to make myself do better in my post.
Summary of Practice of Scenic Spots Interpreters _ Summary of Personal Work of Scenic Spots Interpreters 3 20xx is an extraordinary year. In 20xx, I came out of school and applied the knowledge I learned about tour guides in the past two years to my work, from theory to practice. 20xx began to work as a tour guide in Hengshan Mountain, Nanyue in June. I don't have a long time and deep financial resources, but I have many feelings: the job of "tour guide" has brought me a lot of happiness, but it also lets me know that "tour guide" is not a simple job, which is significantly different from other occupations, that is, you have to get in close contact with guests, which naturally makes us feel more deeply about service than ordinary people. In a sense, it can be said that the infinite charm of the tour guide profession stems from our perception and love for service.
Through several months' work practice, I deeply realize that getting a tour guide certificate does not mean that you will always be a qualified tour guide, but that you should keep learning, enriching and improving. In the eyes of tourists, tour guides should be "omniscient". Tour guide service is a knowledge-intensive and intelligent service, and rich knowledge and extensive knowledge are the premise of doing a good job in tour guide service. As a tour guide, we should "keep pace with the times" and always maintain a positive thirst for knowledge to meet the needs of social progress and development. More importantly. We should never consider ourselves "know-it-all". We should maintain a modest and prudent attitude, bearing in mind that "there is no end to learning", "there are people outside, there is a sky outside" and "there must be a teacher in a threesome".
We should always keep in mind the responsibilities of tour guides, conscientiously study the Interim Provisions on the Administration of Tour Guides and the Quality of National Standard Tour Guides in People's Republic of China (PRC), strive to implement the tourism plan, and do a good job in contact, coordination and interpretation. Adhere to the four service principles of "guests first, service first, everyone serving, being reasonable and as far as possible", and do a good job in tour guide service meticulously and enthusiastically. In other words, all work should take tourists as the starting point, service as the starting point, always consider the interests and requirements of tourists, and never refuse the reasonable and legal requirements of tourists. In the process of service, we should adhere to the principle of "serving everyone" and treat every visitor with enthusiasm, thoughtfulness, friendliness, respect, justice and equality regardless of relatives and friends; We should adhere to the principle of "rationality and possibility". In the process of tourism service, we should always pay attention to the emotional changes of tourists, patiently listen to the opinions and demands of tourists, calmly analyze, carefully identify what is reasonable and what can be done, and try our best to do it. If you don't do well or have missed the opportunity, you must find ways to make up for it in time to maximize the satisfaction of tourists.
Tour guide explanation service is a very important aspect in the whole tourism service activities. In the process of tour guide's explanation, I think "accuracy, clarity and vividness" complement each other and are indispensable. First of all, accuracy is the first and most important thing. In the process of explanation, keep in mind the lesson of "one fake destroys a thousand truths" and avoid making things up and talking nonsense. This will be one of the important contents for tourists to "seek knowledge" in tourism activities, and our tour guides play an important role in spreading knowledge and information, conveying aesthetic concepts and spreading Chinese civilization. Therefore, the language of tour guides must be scientific and standardized, and the information conveyed must be correct, so as to attract the attention of tourists and satisfy their desire for knowledge. Secondly, "clarity" is the key. In the explanation of tour guides, clear, concise and fluent language expression is another embodiment of the scientific nature of tour guide language. Clear speech, concise writing, proper wording, proper combination, clear hierarchy and strong logic are the basic requirements for tour guides to explain. Avoid using uncommon words and invented words. In addition, "vividness" is a medium and an important means to create a harmonious atmosphere for tourism teams. If the language is as dull as a monk chanting during the explanation, tourists will feel bored and impatient or disgusted; Vivid images and humorous explanations can create a beautiful artistic conception, adjust tourists' optimistic attitude, happy mood and strong travel addiction, create a harmonious, happy, positive and high team atmosphere, and give people a beautiful enjoyment.
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