As a college student who has just left campus, I am full of enthusiasm for what I want to do in the future, and I am eager to make my own contribution to the development of the company. However, due to my lack of work experience, I need further study to work independently. After we reported to the company in August, we were arranged by the leader to practice in the operation and maintenance department and the marketing department for half a month. The internship process is the learning process. Through a month's internship, I am familiar with the operation process of various departments of the company and have a clear concept of my future job responsibilities. After the internship, I was assigned to work in the transmission data center of the operation and maintenance department. Here, through the guidance of my colleagues and my own practical operation, I have basically mastered the required work skills and can better complete my tasks.
My job is primary maintenance, mainly responsible for the maintenance of transmission equipment and the arrangement of secondary trunk circuit data. The maintenance of the second relay transmission equipment includes:
I. Operating environment and status of sdh equipment
Including the inspection and cleaning of temperature, humidity, cleanliness, equipment surface, frame and distribution frame, power fuse of train head cabinet, fan status of alarm equipment, as well as computer room inspection and visual inspection of ddf and odf connectors.
Two. Operating environment and status of wdw equipment
Temperature and humidity of equipment operating environment, cleanliness of machine room, status of indicator light at the top of cabinet, status inspection and cleaning of optical monitoring channels and equipment fans, arrangement and update of equipment and odf labels, and scheduling of pigtails, flanges, attenuators, tools and instruments in machine room.
The circuit data is mainly the arrangement and update of the circuit data of the second trunk line and the local network. After taking over the work, I sorted out all the ddf labels of the local area network, changed all the ones modified with pens into those that conform to the ddf label specifications, and then printed them out and pasted them on the ddf rack again. Find out the unknown circuit information left over from the past and re-label it. For example, the 8 1 circuit of telecommunications has only the transmission end and no switching end. After careful inspection, I filled in these materials to make the labels on the ddf rack of the whole local network clear and meet the following specific requirements: (1) According to the network topology diagram of the relay and local network, the circuit opening information of the backbone layer/convergence layer and the fiber core information of the transmission system should be consistent with ddf and odf. (2) The layout of odf cabinets and equipment-side pigtails in trunk transmission machine room and two base stations shall meet the requirements of specifications, and the odf identification shall be clear and complete. Every opening and jumper should ensure the update of circuit data, and the accuracy of circuit data in ddf frame should reach 98%.
In addition, I also compiled a set of wavelength division diagrams of Nortel equipment and Huawei equipment in the transmission room, and completed the odf data that was not marked before.
While working hard, I also realize that my knowledge is still insufficient, so I actively learn new knowledge from books and colleagues, and the company has also provided me with many good learning opportunities. Over the past six months, arranged by the company, we have received mstp training and ip routing training for metropolitan optical network technology organized by provincial companies. During these two trainings, I learned about the networking technology of metropolitan optical network and the management optimization of stp network, mastered the common protocols related to ip network, accumulated more knowledge for future work, and improved my working ability to some extent.
After mastering certain work skills, I helped my colleagues to open a new base station and worked outside for a week to cooperate with the related work of the new construction and expansion of 1 1.2 phase project. 1 1 June, participated in the power failure of Suizhou mobile transmission room.
In order to better complete the next work and make greater progress on the existing basis, I am determined to consult and learn more from the old employees in the new year, make a personal work plan, continue to improve my knowledge, exercise my hands-on ability, be active and diligent, and make myself an excellent employee with good technical ability.
Summary of Mobile Salesman's Work 2 In a blink of an eye, half a year has passed. In the past six months, I have successfully changed from a student to a mobile employee in China. Six months ago, China Mobile chose me, and I also chose China Mobile. From the day I entered the company, I kept telling myself that I had to "
High standards and strict requirements. "Facts have proved that in these extremely fulfilling months, I am both hard and happy, with great gains and deep feelings. More importantly, I am proud that I can work in such a fast-paced, efficient, energetic and vibrant enterprise.
Looking back on these months, I have mainly done the following work:
First, the main work in the second half of the year
(1) Practice in Business Hall
Mobile business hall is a window for mobile companies to directly face customers. The staff here are the front-line staff of the mobile company. They directly deal with customers and directly represent the image of mobile. During more than two months of internship at the front desk of the business hall, I not only saw the seriousness and passion of the front desk staff, but also felt a strong sense of responsibility and belonging to the company. Specifically, I not only have the most basic familiarity with the business process of the front desk, but also have a more comprehensive and in-depth understanding of the responsibilities of the front desk staff. In terms of business, in addition to normal charging and handling business, it also plays an important role in receiving users, coordinating relations, resolving conflicts, consulting and accepting complaints. In terms of sales staff's job responsibilities, high-level business and coordination ability, strong sense of responsibility, modest work attitude, team spirit and service enthusiasm are the basic standards to measure outstanding front desk staff. All these reflect what kind of employees China Mobile needs.
The rise of perceptual knowledge to rational knowledge is a further sublimation of epistemology. Therefore, after a period of internship at the front desk, I participated in the fourth new employee training of the provincial company according to the company's arrangement. Although this training activity didn't last long, only ten days, it was rich in content and flexible in form. There are both theoretical study and outward bound training. Especially in the leadership lecture, the introduction of "What kind of employees does China Mobile need" impressed me deeply: 1, with a strong sense of innovation; 2. The spirit of hard work; 3. Pursuing perfection; 4. Modest and cautious attitude. It can be seen that every employee of our mobile company can make due contributions to the company and society only by giving full play to the subjective initiative of innovation, paying attention to the dribs and drabs around him and truly exerting their combat effectiveness. Under the scorching sun, I went deep into Nanshan Lake to expand the training base and joined hands with my colleagues to attack the city and pull out the village, which made me understand that the fighting capacity of the team is invincible-"As long as you beat yourself, you will win your life."
Marketing manager internship
After entering 10, we rotated to the internship position of marketing manager in the marketing center. Generally speaking, the marketing center plays a key role in the whole company's business process and plays an extremely important role. Everyone's usual work is very complicated and busy, but it is very orderly. I have been practicing for nearly three months, and I feel a lot.
1. Understand the basic responsibilities of the marketing manager.
(1) Seriously study the marketing tasks broken down by the center every month, including business and services. Learning and mastering these in time is one of the most basic requirements. There are many ways, including:
1) Morning meeting every morning;
2) Monthly business and service training meetings;
3) Relevant TV audio-visual meetings of provincial and municipal companies.
(2) Timely convey the spirit of relevant meetings, and assist and supervise the work of the business hall.
First of all, the mid-month meeting provides the most direct and extensive communication stage for marketing managers and store managers. Through this meeting, the marketing manager can convey this month's business indicators and service priorities; Secondly, the inspection work is the most direct supervision of the business hall, which can timely understand the needs of each business hall; Finally, the weekly data bulletin clarifies the work progress of each business hall, which provides the strongest motivation for the next work.
(3) Think carefully and give timely feedback on the service priorities in each period during the implementation process.
Through the weekly service meeting, all participants, including department heads, monitor of self-management office, marketing manager, etc. , brainstorm, fully express opinions and discussions, and finally form some targeted and timely methods and measures.
2. Know what a qualified marketing manager should have.
(1) Strong sense of responsibility
Responsibility is a very important quality, and it is an essential quality for an excellent staff. Responsibility is one of the criteria for doing things. Responsible people always want to do things better, and irresponsible people never do things seriously.
(2) Flexible guiding force
Guiding force is a strong support for the implementation of policies and programs, providing accurate direction and powerful motivation for achieving goals. Flexible ways can make the guiding effect more obvious, which is an important criterion to test whether your work is excellent or not.
(3) Strong execution.
Execution actually includes the understanding of the executor and the operability of execution. For a marketer, understanding is the most basic, and operability cannot be an armchair strategist. That is to say, before doing it, we began to discuss the pros and cons and the difficulty of introducing policies. This is not a good work style, and we will never advocate it. On the contrary, in the process of doing it, if you find problems, give timely feedback and provide feasible suggestions, this is a good way to show strong execution.
3. Seriously practice the position of marketing manager.
After about two months of counseling, the center arranged for us to independently manage the relevant business halls as required, mainly responsible for the daily supervision of the business halls. In this process, I fully practice and think positively, and find that the daily supervision of the cooperation hall is trivial and requires very high execution and timeliness, but these are all mine.
Can be completed seriously as required. Unfortunately, the feedback of market information is still the weak link in our work. As the saying goes, "know yourself and know yourself, and you will win every battle." It is the most important link to collect market information, especially competitors' information content, do a good job of effectiveness analysis and put forward targeted programs. However, due to the limited time, I feel that my work in this field is not deep enough to explore the relevant important methods and experiences more effectively. In the future work, if there is an opportunity, we must make up and improve it seriously.
(3) Participate in rural market development initially.
With the continuous development of the market, the development of rural mobile market in China is becoming more and more mature. Under the foresight of the company leaders, this work was put forward in time and became an important task in the company's development strategy. This plan is mainly completed in three stages.
1. Rural market research stage
Doing a good job in rural market research is the primary basis for follow-up work. After a reasonable division of labor, our three groups of researchers went deep into the countryside and visited rural market towns such as Yixing agricultural basic village, agricultural characteristic village, industrial village and so on, and obtained first-hand survey data. Understand the development status of China Mobile, China Unicom and China Telecom in rural areas.
2. Investigation summary and marketing plan formulation stage
After intense and orderly research, everyone made a serious and scientific summary of the situation and formed a research report reflecting the current situation of rural communication industry in Yixing. According to the report, after brainstorming and careful analysis, we finally formulated a targeted and operational marketing plan, which made full preparations for the implementation of rural market development.
3. The implementation stage of market development
After the preparatory work, the implementation stage is the most important stage of rural market development. At present, this stage is in progress.
From the activity to now, I have participated in the implementation of the first and second stages, and the whole process reflects the cohesiveness and creativity of the team. It is particularly important that everyone should exert the spirit of being willing to bear hardships, being able to bear hardships and being able to bear hardships. Although I haven't experienced this activity for a long time, it still left a deep impression on my life.
Second, my feelings and experiences.
After several months' substantial, rich and arduous practice, I often sum up and think constantly, and also gain a lot of experience.
1, cultivate meticulous and keen observation and seize every learning opportunity. The process of internship is also a process of asking questions to some extent, because as short-term interns, the master can't have too much time to teach us, and they all have a lot of work. Therefore, many times we should learn to see for ourselves, ponder for ourselves, and learn and improve ourselves through observation.
2, proactive, not waiting for work to come to the door, but to find it yourself. At the beginning of the internship, because of their busy work, we were often in a semi-idle state and gradually felt the lack of internship. But as interns, we should not only think about learning things by ourselves, but also think about how to give full play to our own characteristics and achieve a win-win effect of learning from each other and helping each other. To this end, we often take the initiative and actively participate in some jobs that we are competent for, such as market survey of marketing activities, information feedback, mobile rural market survey and so on. It has achieved certain expected results and achieved a win-win situation.
3. Be good at summing up. Summarizing is a good habit. If you take a little time to sum up every day in your life, you can improve your life and do your work better and better. During the internship, you may come into contact with new things every day, so summing up is particularly important. Every day when I come back from work, I will insist on thinking in my heart and summing up orally, hoping that my gains will be more and more lasting. Facts have proved that this is correct. It is because of the summary that I have more understanding and deeper understanding of mobile business.
In a word, the whole internship has a great influence on me, which not only enhances my understanding of excellent mobile enterprises, but also broadens my thinking about the future telecom industry and enhances my sense of responsibility and self-confidence in my work. I will meet the future with higher fighting spirit and full enthusiasm.
Third, work prospects.
The new year is a new atmosphere. After my participation in rural market development came to an end, according to the overall arrangement of the company, I entered the newly established group data group. This is not only an encouragement to me, but also a spur to me. Facing the new job and new job requirements, I am full of fighting spirit and spirit, always ready to meet new challenges.
On the basis of the sound development of existing voice services, the development potential of new services in the future is increasing day by day, especially with the arrival of 3g, its dominant position is becoming more and more obvious. Looking forward to the new year, I am full of confidence in my future work. On the basis of my existing work, I should at least do the following work well:
1. Carefully analyze the new business usage of customers, and provide theoretical basis for the follow-up work of precision marketing.
Only by understanding the needs of customers can we provide customers with appropriate business needs. Therefore, scientifically collecting information about customers' use of new business is an important basis for precision marketing.
2. Explore the development focus of value-added services in combination with customers' consumption behavior. Due to the characteristics of customer groups, people of different ages have different preferences for new services and content, so it is very important to formulate services consistent with consumers according to their consumption characteristics.
3. Improve the publicity of value-added services and enrich the publicity methods. In addition to traditional media propaganda methods, such as television, newspapers, radio and so on. You can also consider publicity in some specific places, such as community bulletin boards, campuses, game venues, etc.
4. Continue to strengthen the promotion of physical channels and electronic channels, and carry out experiential marketing from various aspects. Experiential marketing is the most important perceptual channel to improve customers' understanding of new business, but at present, most customers are not active enough, so some measures need to be taken to strengthen the active experience, such as launching entertainment activities and setting up new business promoters.
5. Focus on improving the activity of new business, and strive to pay equal attention to quality and give priority to quality.
We need to strengthen the front desk recommendation, enrich the recommendation content, and actively guide customers to be close to their needs, so that customers can not only understand and be familiar with new business, but also contribute to indirect publicity.
The above work is my unremitting pursuit goal, and I will take it as a new starting point in my life. I will meet new tasks and a new tomorrow with a down-to-earth, innovative and diligent attitude.
Finally, I thank the company for providing me with so many opportunities to study and exercise, and thank the leaders and colleagues who helped me during this period. As a newcomer, my life has just begun in the elite and dynamic team of China Mobile Jiangsu Co., Ltd. Only by constantly experiencing the baptism of wind and rain and keeping up with the pace of progress can we make our own contribution to the brilliant future of the company.
Mobile salesman work summary 3 Hello! I'm xxx, a new employee who entered mobile in June of 20xx. After just two weeks of new employee training, I learned what is excellent, what is dedication and what is excellent mobile employee. In the past two weeks, from the internet to the market, from human resources to finance, so many excellent supervisors have skillfully talked about their experiences in their work. When it comes to the company, when it comes to work, their eyes are shining with confidence; When it comes to the future and us, their words are full of care.
On Monday, July 6th, 20xx/KLOC-0, I came to xx branch to start my internship. Before the internship, General Manager Huang specially organized a meeting for new employees. At the meeting, he introduced the general situation of the company and encouraged us to get familiar with the company's business as soon as possible and give full play to our potential. After the meeting, I went to the marketing department for internship through the allocation of human resources department. With a little awe and a little panic, I stepped into the office area of the market. As a newly graduated college student, I know very well that our common fault is that our eyes are high and our eyes are low. Therefore, under the condition that my hands-on ability is still weak, I prefer to learn from the most basic things, such as sending faxes and answering phones. July 16, the first day of internship, I spent all my time on the steps from seat to copier, from copier to seat. But my heart is calm. Although I have been sweating all the time, I am afraid of delaying the work of the masters.
/kloc-July, 0/7, that is, from the second day of internship to mid-September, I transferred to Zhongshan Road Business Hall under Xincheng Marketing Center for internship, because this is our most basic business hall with the most comprehensive business and customers, and I can quickly grasp the most comprehensive market business and the implementation of the company's marketing policies by practicing here. The main business of the business hall can be divided into nine categories, namely, account cancellation, account opening, transfer, account dismantling, tariff change, password modification, one card with double numbers, international roaming and card replacement; Daily work also includes receiving important customers and implementing the company's new marketing policy. During the internship in the business hall, one of the deepest feelings is the execution problem and the other is the psychological problem of the salesperson. If these two problems are solved at the grassroots level, it will be "smooth".
From late September to March of xx, I returned to the marketing department for internship. In the business hall, I mainly learned how to use the boss system and implement the new policy. It should be said that I have the most practical opportunities in Zhongshan Road Business Hall, and I have been internship in Xincheng Marketing Center for more than three months, learning the implementation and feedback of various marketing policies, so I am very familiar with the business after returning to the market. After more than half a year's internship in the marketing department, I have been concerned and valued by countless experts.
First, master Li Gaimei. She is serious, forward-looking and patient in guiding my internship. I learned a lot about publicity from her.
Followed by Wu and Wu Jiandong. They all encouraged me to be bold and not afraid of making mistakes. Wang Baozhi, in particular, taught me a lot of new business knowledge.
Finally, Master Yang Xu and Liu. Because their marketing planning and business analysis have been very busy, my masters have to work overtime every day, and they are serious and responsible, which is a bit of a workaholic. During my internship, Mr. Yang Xu often makes up lessons for me when he is free, and gives me a systematic explanation of common problems and solutions in marketing and business analysis, and so on. I studied hard, too. This is how I study and consult bit by bit and make progress step by step. With a positive attitude, I studied hard and conscientiously, and combined theory with practice to exercise my practical ability.
From the beginning of March to the end of April in XX, I went to the Finance Department for an internship, in order to fully understand and master the financial situation of the company. During my internship in the finance department, I got the care and encouragement from many teachers, and also combined the financial theory and practice I studied at school before. No matter what I do, I must strictly abide by sox and financial laws and regulations, and be rigorous and realistic. However, I also have some suggestions. While strictly abiding by financial rules and regulations, the finance department should consider the best interests of the company, such as reasonably controlling costs, signing contracts skillfully, paying salaries and evading various policies.
1, officially worked in the network optimization center of the network department since May, XX. Only after working in network optimization did I find my own preferences. Technology is what I really like. With the coming of 3g and 4g era, network quality will be the core of mobile companies' competition in the future market. Without a good network, nothing will happen. The network department has three centers: network optimization, operation and maintenance, and engineering construction. Under the arrangement of Director Wang Xiaoxia of the Network Optimization Center, Master Tang Wei and I are mainly responsible for daily optimization testing, frequency planning of the whole network, special optimization of network optimization, emergency support for large-scale conference activities, network site selection and design review, and post-station testing and acceptance.
After completing these tasks, I summed up some profound experiences:
The first point: sincerity
You can disguise your face and your heart, but you should never ignore the power of sincerity.
The second point: communication
In order to learn as much as possible in the short internship, it is necessary to communicate with the master and deepen mutual understanding.
The third point: passion and patience
Passion and patience, like fire and ice, seem completely different, but they can collide with the most beautiful sparks.
The fourth point: serious and responsible and basic professional quality.
Conscientious and responsible is the basic quality necessary to do everything well, and the basic professional quality is the premise.
Fifth point: "Take the initiative"
When you have a choice, the initiative is in your own hands.
In short, during my internship, I learned a lot of skills other than professional skills. The first is the professionalism and dynamic working atmosphere of mobile people. Entering such a group, your heart will be involuntarily young, your footsteps will be involuntarily followed by everyone, and your work attitude will become hard and serious, more serious and harder. Perhaps, this is a kind of collective cohesion, which is a "special culture" written by an enterprise outside words!
Short-term internship, let me learn a lot, I hope the company can know people and be good at their duties, and I also look forward to starting from the starting point, moving forward step by step, and working wholeheartedly to become a qualified, then excellent, until excellent mobile!