Current location - Training Enrollment Network - Education and training - Three magic weapons of communication
Three magic weapons of communication
Before the formal lecture, I want to share a short story with you. Last July, I went to the provincial capital for training. When I was eating in the canteen, I happened to meet a male classmate I hadn't seen for years. We were both very happy, so he was very enthusiastic and offered me a bowl of soup. When he walked up to me, I found something. His thumb is in the soup, so I said your old classmate put your thumb in the soup. Guess what my classmate said? As soon as he shook off his hand, he said nothing. I'm not afraid of being hot when I see you happy.

Is there a dimension between what I told him and what he passed on to me? No, so I said that you are not afraid of scalding and I am not afraid, so I will make do.

So what do you think our depression, anxiety, irritability, anxiety and so on are related to? Is it communication?

Some partners will say, no, I communicate with friends, family, colleagues, children and leaders every day. Why is it not effective?

There is only one result, that is, it is useless for you to save a lot of energy in the ditch.

Therefore, communication is divided into two steps, both ditch and communication. So what I share with you today is also from two aspects.

The first item of communication is my name. My name is Brother Qu. I'm a counselor. In order to be a qualified mother, I entered psychology seven years ago. In the past seven years, I have only done one thing, that is, consultation, training and promotion of family system education based on psychology, in order to make more families continue to be happy.

The second communication is the theme I share: the three magic weapons of communication. I remember that in the 28-day training camp, Teacher Liu Li asked a classic question in her first lecture: What is sales? Many people have given various answers, but the core of sales is communication. Especially for our consultants, it is necessary to communicate effectively through online promotion and marketing, so today I will share three communication magic weapons with you according to my own experience.

The first treasure: determine the purpose

It often happens that after chatting for a long time, I don't know what to do, and then I put down the phone to remember that I forgot to ask or receive something, and I regret it.

Get information, understand needs, kick orders and help customers solve problems.

Only a clear goal can be achieved. There is a classic saying: a man without a goal is like a ship drifting aimlessly in the sea.

Erbao: Listen to * * *

First, the process of listening is like casting a net. Once the target is locked, the net will be quickly closed (the fish is slipping when fishing)

For example, a teacher asks a child a question that a teacher can't. Why don't many children want to ask? Because the teacher doesn't want to listen. I have said this question many times ... it has discouraged the child, and he will naturally not ask you any more questions next time.

The second is * * * to feel each other's emotions and current state.

For example, the other party is very busy and impatient at the moment, so it is not appropriate to say too much; If the other person is depressed, you will be more comforted; If the other person has just quarreled with the child, you will be more affectionate.

So the purpose of listening to * * * is to let us say the right words at the right time and place.

The third treasure: the way to choose

Different ways of speaking to different people can be determined by natural attributes.

Today, I will share with you three communication magic weapons. Let's review it again, namely, setting goals, listening to feelings and choosing ways.

Being able to communicate can not only improve our sales performance, but also make our lives happier and interpersonal relationships more harmonious.

So finally, I hope that all our real partners on the road can communicate, can communicate, become experts in communication, have real temperature, and have a happy road!