(A) sincere cooperation * * * governance
1. Establish a cooperation mechanism. The tax authorities at all levels and the Federation of Industry and Commerce establish a regular communication mechanism, and the two sides set up liaison officers to exchange information every month, coordinate and solve problems, and supervise the implementation of the work. In the network service platform of the Municipal Federation of Industry and Commerce, a new small and micro enterprise service column was set up to optimize the tax service column of small and micro enterprises at all levels, focusing on publicizing the preferential policies for small and micro enterprises. Focusing on stimulating market vitality, stabilizing employment support, encouraging R&D and innovation, we will jointly carry out special investigations, give full play to the channel role of the Federation of Industry and Commerce in making suggestions and participating in the discussion of state affairs, and promote the introduction of more tax policies to support the development of small and micro enterprises.
2. Establish tax volunteers. Set up tax volunteers in the chambers of commerce affiliated to the Federation of Industry and Commerce in all districts, publicize the policy of tax reduction and fee reduction, and carry out public welfare activities such as entrepreneurship counseling. Form a working mechanism for newly established small and micro enterprises, give full play to the role of tax volunteers, and provide "peer-to-peer" counseling for small and micro enterprises with tax difficulties.
(2) Careful publicity.
3. Joint training and consultation. Jointly carry out special training on taxes and fees for small and micro enterprises, strengthen communication and cooperation with government departments, tax-related industry associations and other social organizations, make full use of "three divisions" talents, business backbones and tax legal experts to form a tax expert advisory team, regularly provide tax services such as policy propaganda and guidance, tax-related risk self-examination and reminder for enterprises, interpret current hot tax preferential policies in detail, help taxpayers familiarize themselves with business processes, and create a policy environment and service atmosphere more conducive to the growth of small and micro enterprises.
4. Strengthen consultation and answer. Answer the consultation questions of small and micro enterprises online through interactive channels such as intelligent consultation. Equipped with business backbones who are proficient in tax policies for small and micro enterprises, and timely respond to the concerns of taxpayers and payers through the 12366 tax service hotline for small and micro enterprises.
5. Do promotional products. Focus on the life cycle of enterprises, combine local conditions, comb and produce diversified publicity products with regional characteristics and in line with the information acquisition habits of small and micro enterprises, and jointly promote them through the new media platform of tax authorities and the Federation of Industry and Commerce. Combined with the characteristics of the industry and the requirements of the "one household" management service mechanism, we will focus on publicizing the legal representatives and tax agents of enterprises, and push preferential policies, tax reminders, risk warnings and other contents to local small and micro enterprises in a targeted manner to ensure awareness and reduce unnecessary interference to taxpayers. Deepen cooperation with market supervision, social security and other departments, and jointly launch a "list of newly established small and micro enterprise services" including preferential tax and fee policies and operational guidelines.
(3) Optimize the service experience
6. Deepen online processing. In accordance with the norms formulated and promulgated by State Taxation Administration of The People's Republic of China, we will actively expand the online tax payment, basically realize the online tax payment for small and micro enterprises except for special and complicated matters, and deepen the "handheld handling, fingertip handling" of tax matters. Actively implement the electronic tax refund process and promote the diversification of tax payment methods. Promote the online handling of simple punishment matters, and further simplify the handling process of high-frequency tax-related matters for small and micro enterprises.
7. Promote the receipt of invoices. In combination with local conditions, we will enrich the methods of invoice application, and implement services such as online application of electronic invoices and mail delivery of paper invoices to facilitate small and micro enterprises to receive tickets. Promote the electronization of special tickets for new taxpayers, and guide qualified small and micro enterprises to apply for and issue electronic special tickets. Organize online and offline experience activities through special lectures and other forms, so that small and micro enterprises can understand and easily invoice.
8. Explore social governance. Focusing on the goal of "no dead ends for online services and no dead ends for offline services", combined with local conditions and under the premise of following standardized management, this paper explores how to solve the "pain points" of taxation for special groups and remote areas, and invites small and micro enterprises to experience it on the spot and get through the "last mile" of taxation for small and micro enterprises.
Legal basis:
"People's Republic of China (PRC) Tax Collection and Management Law" Article 3 The collection, suspension, reduction, exemption, refund and overdue tax of taxes shall be implemented in accordance with the provisions of the law; Where the State Council is authorized by law, it shall be implemented in accordance with the administrative regulations formulated by the State Council.
No organ, unit or individual may, in violation of the provisions of laws and administrative regulations, arbitrarily make decisions on tax collection, suspension, tax reduction, exemption, tax refund, overdue tax and other decisions inconsistent with tax laws and administrative regulations.