Secondly, we should choose the appropriate communication methods. Communication refers to the tools, means, media and methods of communication. There are many ways of communication, such as telephone communication, written communication and face-to-face communication. With the development of society and the progress of science and technology, we have developed new online communication methods such as QQ and email. No matter what method is adopted, it should be based on the content, purpose, limitations and the actual situation of the other party.
Third, be good at listening when communicating. When listening to others, we need to pay attention to the people we are listening to, pay attention to their expressions and reactions, and listen attentively. Only in this way can we hear the real situation, find problems and correct them in time, which is also a respect for confidante. If you are half-hearted and answer irrelevant questions, it is difficult to achieve the effect of communication.
Fourth, we should master communication skills accurately. Language expression should be clear and definite. Only by mastering communication skills can we communicate effectively and achieve twice the result with half the effort.
Fifth, I think it is necessary to constantly communicate and summarize. At the end of each communication, we should summarize it in time. By summing up, we can find the shortcomings and make continuous improvement, thus improving the communication level.
Learning effective communication is not just for communication, but for how to communicate effectively. It is necessary to know how to adopt appropriate communication methods and use appropriate expression skills to achieve our expected communication purpose. In addition, we need to upgrade communication to the management level, which is not only the technical level of designing and selecting communication networks, but more importantly, how to grasp the communication problems and obstacles in the organization from the strategic integration level of human resources, and choose and determine the communication optimization goals and strategies. The above viewpoints come from Mr. Li's written teaching, which deepened my understanding of effective communication. As a member of the human resources functional department, I need to investigate and study the communication problems and obstacles in the company more carefully in the future work, take effective measures in a targeted manner, continuously improve the organizational communication level, and achieve effective communication everywhere. This is my little experience in learning effective communication.
extreme
Carnegie said: Only 15% of a person's success is due to his professional knowledge, and the other 85% is due to his ability to express his thoughts, lead others and arouse their enthusiasm! With the rapid development of the market, interpersonal relationships are becoming increasingly complex and changeable. If you want to cope freely, you must master effective communication skills, remove obstacles for the development of enterprises and themselves, and create opportunities for personal development.
Communication is the process of information transmission and feedback between people, so as to achieve smooth information. In real life, everyone has different ways of expression: some are good at talking and some are good at listening. But being good at talking is not necessarily good at communicating effectively. For individuals, organizations and enterprises, the criteria for evaluating effective communication should depend on whether specific communication is conducive to solving problems. Whether it contributes to personal development and enterprise. I fully understand the importance of communication in this concentrated study in the network college. The significance and purpose of communication, for individuals and enterprises, is mainly to solve the problems encountered, that is, to do things well in enterprises and organizations by solving problems. Communication is targeted, and the most important thing in communication is how to carry out this process, not just how to communicate effectively and efficiently.
In real life, what we often encounter is that we feel speechless with others and are afraid to communicate with others, especially with leaders. Now, I think there may be such a reason: on the one hand, I am not active enough. When you take the initiative to do something, your emotions will be mobilized and your thinking will be more active. On the other hand, I am not prepared for the topic of communication. At the same time, we should pay attention to the communication mode, consider the attitude, knowledge and social and cultural background of the communication object, correctly use the communication art, and remove all kinds of obstacles. When communicating with people, you should listen more and talk less, at least listen first and then talk. You should master the skills of listening. Don't interrupt the other person casually, concentrate, criticize, stand in the other person's position and control your emotions. We also need to have the ability to listen, listen before problems appear, and capture communication information in each other's words.
Through this training, I learned tolerance. No matter my colleagues or customers, I should be tolerant, keep smiling from beginning to end and give each other a good communication environment. In communication with superior leaders, we should not only be grateful, but also have dialectical theory, rather than blindly obeying. When listening to the opinions of colleagues, we should also express our opinions objectively, and we should not impose our subjective opinions on colleagues. Body language is also a communication skill. I think the main thing is to show "quiet", let the other person relax and chat with me, so as to get more information to face each other, and at the same time be good at praising, grasping the time and using words. Ask for other people's professional knowledge, and use the similarity principle to encourage them to express actively, so as to get more feedback information. In nearly two hours of intensive study, I benefited a lot from the teacher's detailed explanation. At the same time, it also reflects our company's strategic policy of "attaching importance to talents and cultivating talents". This kind of training form is a timely rain for us, which makes us learn a lot of knowledge and skills that can't be learned in textbooks and opens up our thinking. Through this wonderful training and study, I understand that only by relying on my intelligence, hard work and diligence can I better contribute my meager strength to our better development in the future.