I. Purpose of training

1, to eliminate the strangeness of new employees, and to achieve the cognition and recognition of company culture, values and development strategy.

Understand the company's rules and regulations and various welfare systems provided, and help new employees to clarify their rights and responsibilities.

Strengthen the sense of responsibility and ownership of new employees.

Second, the training object

New employees in the company

Third, training methods.

The General Department formulates training plans and plans and organizes their implementation, and conducts training on corporate culture, employee handbook and OA office platform through centralized lectures, video playback, discussions and visits.

Fourth, training places

Company meeting room. It is necessary to know the usage of meeting rooms in advance to ensure that the use of training venues does not conflict.

Verb (abbreviation of verb) training content

1, corporate culture

2. Employee Handbook

3, OA office platform usage

Training materials for compiling intransitive verbs

New employee entry information, newly released employee and trainee sign-in form, corporate culture publicity materials of the company, employee handbook, and instructions on the use of OA platform.

Seven. Training implementation

1. Speech by the leader of the General Department

2. Train supervisors to introduce themselves, and train new employees to introduce themselves.

3, reading training discipline

4. Explain step by step according to the training content.

5. Training evaluation and assessment

Eight. Follow-up in the later stage of training

1. The training supervisor improves the training plan according to the training evaluation.

2. The training supervisor shall summarize and file the training evaluation results of new employees.

Training plan scheme 2

Training topic:

Cultivate loyal and happy employees

Training purpose:

Keep pace with the times, be efficient and versatile, combine work with study, and make comprehensive evaluation.

Importance of training:

Training is important because:

Training is a filter-training can remove attitudes, concepts and behaviors that are not conducive to hotel development;

Training is a palette-training can improve employees' cognition and recognition of hotel culture and behavior;

Training is a magnet-training is conducive to improving the cohesion and competitiveness of hotels and promoting team spirit.

Training objectives:

Our knowledge training includes our founding background, geographical location, architectural style, business philosophy, business characteristics, customer situation, organization, rules and regulations, our product knowledge and so on, so that employees can have a comprehensive understanding of their "home".

Politeness training includes strict requirements on appearance, appearance, manners, expressions, eyes, language and movements, and how to respect the religious beliefs and customs of guests. Employees must be trained in politeness knowledge and master the requirements of the hotel for practitioners in the above aspects, so as to show respect for guests from time to time in future services.

Holistic consciousness training consciousness determines people's behavior and behavior forms habits. Therefore, when training employees, we should also cultivate their overall awareness, such as service awareness, role awareness, quality awareness, team awareness, obedience awareness and so on.

Business training employees' business training can be carried out from two aspects: knowledge and skills. Sufficient knowledge, not too much and too deep, can help employees to carry out their work smoothly; Skills focus on the specific operation process of this position, and try to let employees master the necessary service skills. In addition, employees should be trained in basic emergency response capabilities. Improve their ability to deal with unexpected problems.

The cultivation of spiritual consciousness The training of modern hotels and hotel employees is not only the cultivation of skills and technology, but more importantly, it is to instill spirit or cultivate certain concepts in the trainees. With a kind of spiritual support and superb technology, employees will do better service.

Training process:

register

Distribute materials (guided self-study)

On-site inspection (***5 open books)

Performance feedback (regular)

On-site guidance (at any time)

Examination and certification (closed book)

Training content:

(1) Catering professional knowledge, including food, beverage, cooking, nutrition and food hygiene, tableware equipment knowledge, etc.

(2) Basic catering services, including setting tables, folding flowers, pouring wine, serving food and dividing dishes.

(3) Service skills such as politeness, civility and adaptability.

(4) Mandarin and language skills.

(5) Staff rules, job responsibilities and operating procedures.

(6) Strengthen service awareness and implement the principle of "guests first, guests first".

(7) Handling guest complaints, answering questions and case studies.

(8) Social knowledge and psychological knowledge.

(9) Folklore and common sense of life.

Training plan scheme 3

In order to better promote the further development of security training in Lichi Club, strive to improve the teaching quality, train qualified security personnel for Lichi, and make it a backbone force to maintain the company's public order and promote the company's economic development, this training outline is formulated in combination with the actual situation of professional setting.

I. Curriculum and content

All courses are divided into two major subjects: professional theoretical knowledge and military skill training.

Among them, professional theoretical knowledge includes: safety theoretical knowledge, fire fighting business knowledge, professional ethics, safety etiquette and rescue knowledge.

The contents of military skills training include: queuing, defense, traffic command gestures, service skills, fire fighting skills and rescue skills.

Second, the teaching purpose and requirements

(A) teaching purposes

1, security personnel training should focus on security theory knowledge and military skills training. In the teaching process, students are required to be fully familiar with the theoretical knowledge of safety and basic knowledge of military affairs, the operation and application in the work, and basically master the knowledge of on-site protection and disposal.

2. The teaching of professional ethics course should have different contents according to different majors, so that students can develop good professional ethics and code of conduct with their own professional characteristics in different jobs.

3. The main contents of military skill training are queue, capture and traffic command gestures. In case of emergency, we can use the technology of catching the enemy to fight resolutely against criminals and protect state property and our own security. The study of traffic gestures is mainly aimed at directing and guiding vehicles entering, leaving and parked in the duty area with correct gestures, so as to prevent traffic jams and accidents.

(2) Teaching requirements

1, safety theory teaching

Through teaching, students are familiar with the nature, status, tasks, responsibilities and authority of safety work, and at the same time fully grasp the professional knowledge of safety, matters needing attention in specific work and the principles and methods of general handling.

2. Military training

Queue training enables students to have good military posture, strict military appearance, coordinated movements, strict organizational discipline and strong physique, so that students can effectively defend and subdue criminals in future duty tasks and achieve the goal of defeating the enemy.

3, fire knowledge and the use of fire equipment

Through teaching, students are familiar with the principles, tasks and significance of fire prevention work and various fire prevention.

Measures and the operation and use of fire fighting equipment and facilities to prevent unburned fires and protect the safety of public property and people's lives and property.

4. On-site rescue

Through the study of theoretical knowledge and professional skills, master the necessary safety knowledge and lay a solid foundation for future work.

Third, the problems that should be paid attention to in teaching

1. In the process of military training, teachers should carefully explain the methods and essentials of each movement, and demonstrate in person, so that students can fully understand and prevent accidents such as falls and sprains.

2. Teachers of theoretical teaching should explain at different levels according to different cases, enliven the classroom atmosphere, fully mobilize students' enthusiasm for learning, and make students understand, remember, understand and apply it.

Four, teaching content and class allocation table

(A) Teaching content

1, theoretical knowledge content of security business: (1) security service; (2) security services; (3) security patrol service; (4) On-site protection knowledge; (five) security services in various special industries; (6) Safety technical prevention equipment;

2, fire knowledge and equipment use * * * five chapters 15.

Mainly includes: (1) overview of security and fire fighting business; (2) combustion and fire extinguishing principle; (3) fire control common sense; (4) fire prevention; (5) Fire fighting equipment and operation methods.

3. Military skills training

Queue, boxing, traffic command gestures, defense technology, fire fighting skills, service operation and rescue skills.

4. Professional ethics

According to the characteristics of security work, we should have professional ethics and code of conduct to teach.

(B) teaching allocation table

Security professional training time 10 day, totally enclosed militarized management, 50 class hours;

1, military training: 20 class hours.

2. Safety Theory: 10 class hour

3. Fire fighting knowledge: 6 class hours

5. Professional ethics: 4 hours.

6. Internship: 10 class hour

Suggestions on teaching verbs (abbreviation of verb)

Security training takes military project training as the main content, and always adheres to the principle of "strict requirements, strict training and strict management", so that students can be transformed from ordinary people into professional security personnel with reliable politics, skilled business and excellent skills as soon as possible. Safety theory should be targeted and operable, and theory should be integrated with practice to adapt to their future work.