Summary of bank teller's work in 2023 1

Time flies, in a blink of an eye, xx Bank and I have gone through five spring and autumn periods. When I first entered the society, it was obvious that I entered xx Bank with full enthusiasm and beautiful vision. I have been working at the front desk since I joined the bank. Under the atmosphere of inspiring and enterprising management concept of xx Bank, with the help of leaders and colleagues, I always strictly demand myself to learn professional knowledge, improve my professional skills and improve my professional quality. I am conscientious in different jobs, with increasingly rich experience, more and more confident to provide satisfactory services to customers, and gradually grow into the business backbone of the new branch.

In the past five years, in the big family of xx Bank, I have moved from ignorance to maturity and walked on the road of xx of my own choice. I am diligent and self-disciplined, love my post and feel at home. My pace will be firmer and more confident.

First, study hard, practice hard, love their jobs and be dedicated.

Entering xx Bank, I was assigned to the post of savings cashier. It is often said that a savings cashier is a dull job with endless things to do.

I was afraid when I first came into contact, but my indomitable character determined that I would not give up. Moreover, I started from scratch in this position, and my business is unfamiliar and my technology is weak. I often encounter difficulties in dealing with business. A strong sense of frustration makes me compete with myself silently, and I must do my best. On weekdays, I actively and seriously learn new business and knowledge, and humbly ask leaders and colleagues if I don't understand.

I know that in order to provide quality services to customers, we must have good financial expertise and basic operating skills. As the saying goes, industrious people are diligent and leisure people are scarce. To this end, I set myself four points, that is, getting up early, staying up late, taking a break at noon and playing less at ordinary times. Before and after work, I was accompanied by subpoenas, keyboards and paper counting. Learn business and practice basic skills like a sponge every day.

Compared with other skills, counting money is my weakness. In order to improve the speed and accuracy of counting money as soon as possible, I humbly ask the bank experts for skills and experience in counting money and correct my irregular actions. Practice again and again, although I am very tired after a day's work, I often practice late into the night with my love for the bank and indomitable spirit. When I left my hometown, I received a phone call from my mother, always saying that I was doing well and asked her to take care of herself. Actually, only I know how sad I am. In order to adapt to the requirements of work as soon as possible, I only go home once a year to reunite with my family, and the rest of the time is spent in continuous study and work. Many things happen. After long-term hard practice, my overall skills have been greatly improved.

Always maintain full work enthusiasm and good work attitude in daily front-line service. The bank is a young bank, and every customer is managed by employees. This not only requires us to have skilled business skills, but also requires us to provide fast and high-quality services for each customer according to their different psychology and needs.

In my daily work, I push myself with the service concept of building a brand bit by bit, starting from every little thing. I remember one time when I was about to get off work, a customer rushed in with an anxious face, saying that his card and ID card had been stolen and asked to report the loss. According to the regulations, you have to provide valid documents to report the loss, but in the face of anxious customers, I comforted this customer and told him not to worry; At the same time of restart, we can inquire according to the ID number provided by the customer to find out his card number, and help the customer hang up through our 95577 customer service phone to avoid possible losses. Such little things often happen to us. Although it is a small matter, these small things reflect the quality of employees and the culture of the enterprise.

My post is a small window, a link between banks and customers. My words and deeds represent the image of the bank. To this end, I often remind myself to insist on doing a good job in three-tone service, answer customers' questions in detail, and skillfully deal with the rudeness of individual customers without hurting harmony; And the praise to customers is modesty and prudence, guard against arrogance and rashness. Don't tell customers easily, try to meet their business needs without violating the principle. I always adhere to the concept of customer first, regard the customer's affairs as my own business, put myself in the shoes, worry about the customer's urgency and think about the customer's thoughts.

After studying hard, I honed in the practical work for different customers, mastered the relevant business and rules and regulations, and gradually grew into a business expert. At this time, I gradually realized that both saving and accounting are challenging jobs. The important thing is how to do it well and do it better.

Second, unity, cooperation and progress.

What the banking industry needs is collective unity and cooperation, and one's strength is always limited. As an old employee, I am not only satisfied with doing my job well, but also pay more attention to the role of inheritance, help and guidance. I actively, enthusiastically and patiently help new colleagues adapt to the new environment, new posts and new jobs, so that they can get familiar with related businesses faster and master business skills better.

Combining my own experience as a newcomer, I pay attention to guiding them to start with accounting instead of teaching them how to operate simple menus. In my usual work, I will also tell them my work and study experience without reservation. I think this kind of teaching method is not necessarily the best, but it will certainly let them learn the essence of business knowledge and learn to master it.

Four new colleagues joined the new branch last year. Although I have some financial expertise, I still lack the skills of counter operation. In order to enable them to take up their posts as soon as possible, I patiently trained my new colleagues who were internship with me in operating procedures, especially in strict accordance with rules and regulations and business processes, and formed good work habits.

For their weak skills, I will also tell them my usual practice experience for their reference. Through a period of two-way efforts, they have been able to skillfully operate by one person. Lay a solid foundation for the new branch to carry out its work better. Only when the overall quality is improved can the accounting level of the branch be improved. Let's work together and work happily in this warm big family in the new district.

Third, the business is comprehensive and enterprising.

In today's increasingly fierce market competition, we must constantly improve ourselves while having a warm service attitude and skilled business ability, so as to better provide efficient and efficient services to our customers. All kinds of training and skill assessment organized by the branch provided a strong guarantee for me to improve my business skills as soon as possible. I always take an active part in all kinds of training, insist on listening to lectures carefully, and strive to improve my professional theoretical level by combining the rules and regulations and laws and regulations I usually study. In the first and second quarters of accounting personnel assessment and grading, the comprehensive score has always been maintained in one or two.

Five years later, the bustling city of xx has become no stranger. Whenever I come back late from the bank, I don't feel so lonely all the way with the warmth in the bank. Here I pursue my ideal wholeheartedly. I study every bit of knowledge with my heart, understand everything with my heart and treat my work with sincerity and enthusiasm.

In the big family of the bank, my achievements today are closely related to the group. I am glad that I can work in such a united and cooperative group. It is such a group that gives me the opportunity to learn and improve, and I cherish this opportunity.

In the future work, I will win and retain customers with more thoughtful and enthusiastic service, and firmly establish the idea that service is the foundation of the company and innovation is the road to development. Driven by the spirit of dedication, love of posts, pragmatism and dedication, we will continue to forge ahead, work hard, grow together with the bank and create a better tomorrow.

Summary of bank teller's work in 2023 II

Time flies, time flies. In the busy and fulfilling work, we spent a significant 20xx year. It is gratifying to look back on the work of this year. Under the leadership of leaders at all levels of the sub-branch, under the guidance of the president of the sub-branch, and with the joint efforts of colleagues, we have made progress in learning business knowledge, improved the level of various business skills, earnestly performed our duties, always kept in mind the internal control system, successfully completed various work indicators throughout the year, and improved our ideological consciousness, professional quality, operational skills and quality service. The work plan for one year is summarized as follows:

I. Main job information and responsibilities

I joined the company in 20xx as an ordinary teller. Daily work mainly includes counter handling supplementary records of private business, company business and salary information. Seemingly simple operation, but you need to accumulate and learn more operation processes on weekdays, update them day by day, and treat the occurrence and audit of every business with concentration, care and patience, especially for business. A month's check processing capacity is relatively large. In order to reduce the refund rate and improve the level of self-service company business, I insist on carefully reviewing all the elements of each bill and strictly require myself and my customers to fill in the specifications with high standards. The internal control system is also kept in mind when every business happens, the seven-step service process is generous and decent, and all policies are put in place.

Second, my harvest and growth.

I am glad that I can join xx and become a member of it. In my nearly one year's work, my values and outlook on life have changed greatly. She made me believe that anything is possible in life, as long as I am willing to work hard to create. Of course, only by contributing to the enterprise can we realize our own value. First of all, in a working group, everyone should unite, help each other and make progress together, because unity is the premise of mutual benefit. Secondly, it is the basic requirement to do your own job well. As a teller, you should know what you should and shouldn't do, be independent and have courage. In addition, customers are the main body of our development, and it is our duty to serve customers well. Research customers, through the research of customers, understand the business needs of customers, strive to satisfy every customer, and maintain every customer through their own efforts; Of course, after getting familiar with the business and understanding the internal control of the enterprise, it is our duty to make constructive suggestions on some potential loopholes or development of the enterprise, which is also a good contribution to the enterprise.

In today's increasingly fierce market competition, while we have a warm service attitude and skilled business skills, we must constantly learn and improve all aspects of skills in order to provide customers with more efficient and better services. All kinds of training and skill assessment organized by our bank provide a strong guarantee for me to improve my business skills as soon as possible. I always take an active part in all kinds of training, insist on listening to lectures carefully, and strive to improve my professional skills in combination with the rules and regulations and laws and regulations I usually study.

After a period of work, I deeply realized that banking is a high-risk industry, and every little detail and element should be paid attention to when handling every business. It can be a check, signature, guest signature, handprint, registration and transaction code. A business may involve many details. If you are not careful and don't think about it, there may be risks, such as lending. The details are not trifling, and need to be taken seriously. Grasping every pass is to control the risks of our bank and to be responsible for ourselves.

Third, the existing shortcomings and the direction of efforts

Looking back on the work in 20xx, although all the work can be carried out smoothly, we know that we still have shortcomings and need further improvement. First, the study is not strong enough. In the new economic era based on information technology, new situations and new problems emerge one after another, and new knowledge and new science are constantly coming out. It is urgent to meet the severe challenges and speed up the pace of learning.

I always believe that opportunities are reserved for those who are prepared, so after work, I am still preparing for obtaining certificates such as fund sales qualification and intermediate accounting title. Second, personal emotional control is not good. In view of the above problems, the future efforts are as follows: first, strengthen theoretical study and further improve their own quality; Second, change the work style, strive to overcome the negative emotions of self, improve the quality and efficiency of work with a full working state, and actively cooperate with leaders and colleagues to do a better job.

Four. Outlook for the new year

Qu Yuan has a famous saying: "The road is long, but it's Xiu Yuan, so I will go up and down for it." . The financial industry still has a long way to go. I firmly believe that because of my love for the financial industry and the professional knowledge I have learned, I will closely combine my personal dream with the development of the enterprise and give full play to my enterprising, creative and initiative. I will finally realize my personal value and move towards a better tomorrow with our xx Bank.

Summary of bank teller's work in 2023 3

Over the past 20 years, under the correct leadership of the bank, with the support and help of my colleagues, I have conscientiously implemented the working principles and policies of the bank, based on my own duties, served customers, successfully completed my work tasks, achieved certain results, and won the affirmation of the bank leaders and the satisfaction of customers. The work of this year is summarized as follows:

First, work performance

In 20 _ _ _ years, I worked hard and achieved good results. In addition to being a front desk teller, I used every opportunity to sell bank wealth management products, and * * * sold bank wealth management products of RMB million, including RMB million for funds, RMB million for insurance and RMB million for bank cards.

Second, study hard and improve the level of professional work.

In 20____ years, I established a correct world outlook, outlook on life and values, and established the idea of serving customers wholeheartedly and selflessly. In addition to studying political theory at work, we should focus on studying the bank's various systems, work disciplines and financial management business knowledge, so as to learn deeply, master it in our minds and apply it to practical work, laying a solid foundation for doing our job well. Through the study, I am familiar with and mastered the basic knowledge and skills of the bank's various systems, work disciplines and financial management business, enhanced the ability and level of performing post responsibilities, kept pace with the times, enhanced the overall awareness, and was able to better implement it in combination with the actual situation, completed various tasks assigned by the bank, and achieved good results.

Third, establish a sense of service and do a good job in service.

As a front-line teller, the key to doing a good job is to establish a sense of service, do a good job, and get customer satisfaction, so as to enhance the bank's taste and image and promote the development of banking business. To this end, I love my job, fulfill my duties, bear hardships first and do a good job in customer service. Focus on three aspects of work:

First, put yourself in a correct position, do a good job in service, eliminate ideological slack and deficiencies, completely update ideas, consciously regulate behavior, and conscientiously implement various service measures of banks.

The second is to take business technology and proficiency as the measure of service level, practice basic skills hard, speed up business handling, avoid mistakes and grasp quality.

Third, study hard new business knowledge, master the knowledge and skills necessary to do a good job in banking, especially the knowledge of wealth management products, so as to lay a foundation for expanding business scope and creating good economic benefits.

For 20 years, I worked hard. Although I have greatly improved my political thoughts and professional knowledge, and achieved good results in my professional work, compared with the requirements of banks and the hopes of customers, I still need to continue to work hard and improve. In the future, I will continue to strengthen my study, deepen my management, strive to overcome difficulties with a pragmatic style and innovative development ideas, raise the work of the whole bank to a new level, create excellent business performance, and make my due contribution to the healthy and sustainable development of the whole bank.

Summary of bank teller work in 2023 4

* * For Nan 'an Sub-branch, it is a year of hard work, a year of adapting to changes, a year of pioneering and innovating, a year of clearing up ideas and accelerating development. This year, the business integration of branches and their subordinate branches developed steadily, and the comprehensive business system was comprehensively promoted, achieving the expected goals. During this year, the organization and leadership gave me many opportunities to study and exercise.

First, strengthen business study, improve their comprehensive quality and adapt to the needs of the new situation.

Since I have been engaged in savings work, I have attached great importance to the cultivation and study of personal business ability. While providing standardized and high-quality services to depositors, we should study business skills assiduously, actively and conscientiously learn new business and new knowledge on the basis of mastering the original business processes, and learn from leaders and professional departments with an open mind if there is anything we don't understand. With the needs of bank reform, my working ability and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the reform of ICBC at various stages.

Second, with a high sense of responsibility and customer-oriented service concept, we will implement quality work.

I am the business supervisor of Changjiang Village Savings Office, mainly responsible for re-control, internal control, quality accounting and counter normal business. By strengthening internal control management, the branch never ranked in the bottom 50 in accounting quality appraisal last year, and ranked in the top 30 or 40 for many times. I was rated as an "error-free teller" by Nan 'an Sub-branch for two consecutive months.

I always adhere to the concept of "customer first", regard the customer's affairs as my own business, put myself in the customer's shoes, think about the customer's urgent needs, boldly explore ideas, adopt different working methods for different customers, and strive to provide the best service for customers in order to win their support for our business. During my work in Changjiang Village Savings Office, I have developed from friendship with many customers to friendship, and I have been praised by different types of customers for many times, and I have never received a customer complaint.

The times are changing, the environment is changing, and the work of banks is changing from time to time. Every day something new appears and something new happens, which requires me to change with the situation. It is my goal to learn new knowledge, master new skills, adapt to the changes in the surrounding environment, improve my post-holding ability, train myself to be a comprehensive ICBC employee and plan my career better. Of course, I still have some shortcomings in handling and operating some details. In the future, I will continue to do my job well, always spur and improve myself with the service concept of "endless service, innovative service and lasting service", improve myself and be stricter with the care, guidance and help of leaders and colleagues, contribute to the reform and development process of ICBC, and implement the quality service work!

Unconsciously, I have been in xx company for half a year. In the process of project development, I have experienced many ups and downs, met many mentors and gained many lessons. Thanks to the leadership for giving me room to grow up, courage and confidence. In the past six months, through our unremitting efforts, we have made some achievements in our work, but there are also many shortcomings. Looking back on the past year, the work is summarized as follows:

From the company to now, I have participated in the purchasing declaration system of lincang Tobacco Company and the purchasing and storage information management system of Qujing Tobacco Company, and now I am participating in the storage project: Yunnan Tobacco Storage Management Information System.

The main problems existing in the work are:

Because I am not familiar with the business, there are many cases of rework due to business reasons during the development process, but through more than half a year of understanding and learning, I have a deeper understanding of the relevant processes.

In the development, many new technologies have been adopted. Due to the tight development time, the problems found cannot be solved immediately, but the development process is also a learning process. Through continuous study and summary, the problems encountered have been well solved.

At the beginning of the work, I didn't know enough about the work, lacked the overall concept, lacked understanding and analysis of the tobacco industry, and lacked understanding of the job orientation. As a result, we don't know enough about the optimal process of work, lack logical ability and lack structural thinking. But I believe that in the future work, I will continue to study and think, so as to strengthen my cognitive ability to work and make the best process of work.

Third, work experience.

1. In my work practice in the past six months, I have participated in many collective work and got along very closely with my colleagues. In this process, I strengthened the most precious and important team consciousness. On the basis of trusting yourself and others, the team will be invincible if they have unified thoughts and actions.

We did a lot of work together in the first half of the year. In this project, everyone reminds each other and complements each other, which greatly improves the work efficiency. Communication is the most important thing in all work, so we must deal with information timely, effectively and clearly.

2. Every step of work should be precise and meticulous, and strive for refinement. Under the guidance of this mentality, I have achieved satisfactory results in my usual work. Being able to act positively and confidently is the biggest progress in my mentality in the past six months.

Now I often calmly analyze myself, recognize my position and ask myself how much I have paid; Always remember that the work content should be precise and accurate, and personal gains and losses should be vague; Avoid risks in time, and be brave enough to take responsibility when problems arise.

3. After half a year's work, through practical lessons, I deeply realized that every change and delay of the project is very harmful to the company, which requires us to have a good understanding of the business process before the specific development, and make more efforts before the development to reduce the pain of rework because we are unfamiliar with the business or Party A can't express the workflow well.

In half a year's work, I learned a lot of technical and business knowledge, and also strengthened the awareness of project quality, cost and progress; The cooperation with colleagues around me is more tacit. They are all my masters. I learned a lot of knowledge and skills from them, learned the truth of being a man, and was glad to have them around when I first started on the road. I will definitely form an excellent team with them and make better achievements.

Fourth, work experience.

After half a year's work and study, I also found that I still have a gap from a professional, which is mainly reflected in the immaturity of work skills, work habits and work thinking, and it is also the place where I will constantly hone and improve myself in my future work. To sum up carefully, I have failed to do well in the following aspects in my work for half a year:

1. The work organization is not clear enough, so it is necessary to prioritize;

In the case of short development time and many things, there must be a detailed and clear plan, some need to be completed immediately, and some can be completed slowly. I have made great progress in planning this year, but there is still a lot of room for optimization.

2. Not familiar with the process;

In half a year's work, I found that there were many cases where I didn't know how to start because of process problems, including mistakes and omissions, and there were places that were not considered in the design at that time, and the control of this piece was obviously not enough. Usually it is always under development, but in the final analysis, familiarity with business is the prerequisite of a good project.

3. The work is not exquisite enough;

Usually, the working distance of fine chemical industry lacks a process of introspection, update and modification at any time. Although the work is often reviewed and summarized, it lacks regularity. For example, updated contents such as function modification may cause errors elsewhere. In the future, we should set aside special time for summary and reflection in our personal work, so as to be refined.

4. The working methods are not flexible enough;

In the process of development, we should make full use of the resources around us and ask for the support of other departments or personnel. Don't take things into your own hands. First, it affects the progress, and second, it cannot guarantee the quality. Prioritize things, grasp the main contradictions, draw a clear line, and think clearly about what your job is, what help you provide and what you want to do. How to communicate with other departments, how to communicate with employees in this department, how to communicate with customers, and how to provide quality services without doing more things outside our responsibilities are the places we need to focus on communication and learning in the future.

5. Lack of work experience, especially field experience;

This year's field experience has been greatly improved, and the whole project has been understood from analysis to development, but some details and specific methods are still lacking, so we need to strengthen our study in the future work.

6. Lack of knowledge summary of daily work;

Over the past six months, the work summary has made progress, but it is still not enough. If I think about the right and wrong, gains and losses of my work every day, every week and every month, I will grow faster. In the future work, I will also regard this as the key to improve myself.

7. Doing things is not decisive enough, sticking to details and procrastinating;

Procrastination is one of my great shortcomings. Everything has to be postponed. If I work more actively and resolutely, I will avoid many unnecessary mistakes in my work. In fact, sometimes, you don't have to be serious in your work. Comprehensively consider the progress, quality and cost, grasp the main contradictions, solve the main problems and make corrections at any time. Everything is done carefully, and people tend to stick to details. Learning to be imperfect is also the progress of work and the requirement of fine chemical industry.

In the future work, I will always pay attention to correcting my shortcomings, and I will certainly develop good work habits and grow into an excellent professional in the company.

Verb (abbreviation of verb) working face

Next year, the company will open up new and meager fields, and the work pressure will be even greater. Should be able to bear hardships and stand hard work, diligent, do every job well, handle every detail, strive to improve their professional skills and execution, and grow and progress as soon as possible.

Among them, the following points are the focus of my improvement next year:

1, improve the initiative of work, do things simply and decisively, and don't be slow;

2, work should pay attention to practical results, pay attention to results, all work around the completion of the goal;

3. Improve the overall situation and take whether other people's work can be smoother as a yardstick for measuring work;

4, seize every opportunity to improve professional ability, strengthen the usual knowledge summary work;

5. Thinking and practice of fine chemical industry.

In fact, as new employees, all localities need to learn, listen more, see more, think more, do more and communicate more, learn from each employee their excellent work habits and rich professional skills, and cooperate with the continuous progress of actual work. No matter what the environment, I believe in these two points: one is that three people must have a teacher, and the other is that diligence can make up for it.

Over the past six months, I have sometimes realized that if I put all my energy into it, it is impossible to achieve perfection in technical work. After all, technical work is too complicated, with many projects and few people, but if I pay more, my work will be optimized. This requires me to seriously calm down and do things. This is the entrepreneurial spirit advocated by the company: to do things professionally and treat people with integrity.

Summary of bank teller work in 2023 5 pages

First, actively study and strengthen exercise.

As a new teller in xx Branch, I actually have many shortcomings in my work. If the service is not thoughtful enough, the patience in the face of work is not particularly sufficient. Although I have been trying to maintain a rigorous and serious attitude in my work to deal with every task. But as time goes by, compared with other predecessors, I still lack a lot.

Later, I began to actively study at work and improve myself. In terms of etiquette, I have improved a lot in my work by learning and consulting my predecessors. On the one hand, I just imitated the work of my predecessors at first, but soon, I am also trying to absorb these experiences and slowly correct them into practices suitable for my work.

Now, I have been able to reach the standard in etiquette and make customers feel satisfied and praised. Let yourself grow a lot.

The other is in terms of service. At the beginning, I only knew how to do things for customers according to the basic process. I was not considerate to customers who didn't know much about business processes, and I would lose many opportunities inadvertently. Later, with the deepening of leadership training, I also deeply felt the importance of my responsibility. Not only began to confirm the customer's situation at work and give timely help, but also carefully studied the bank's business. This is not only to improve their business ability, but also to recommend business to customers at work and bring more new customers to the bank's wealth management products.

Second, the promotion of ideas.

In the past year, I not only developed my working ability and skills, but also improved my thinking and attitude! According to my work situation, I have carefully studied the corporate culture and improved my sense of responsibility as a bank teller. At the same time, I also exercised my management ability and adjusted my mentality.

With the improvement of mentality and self-management, I can better adapt to the boring work of tellers and serve customers in a better state at work.

At the coming moment of 20xx, I look back on my work in the past year, with both growth and shortcomings. But these experiences in the past year will provide more motivation for my 20xx work!