Summary report of property manager 1

Since I arrived at the Property Management Office of _ _ _ _ _ _ No.1 Middle School, with the care and support of the leaders of the management office, I have tried to adapt to the new working environment and jobs, changed my job roles in time, studied business management knowledge, and earnestly performed my duties, and successfully completed all the tasks assigned by the school and the management office. The following is a summary of the work in the past 20 years:

First, consciously strengthen study and strive to adapt to work.

20 _ _ _ month due to the company's work arrangement, I transferred from the management office of _ _ health school to the management office of No.1 Middle School as the monitor of the office class. Before that, I didn't know much about the duties and tasks of the monitor. In order to adapt to the new work and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically competent for my work. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience.

I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their jobs and earnestly perform their duties.

As the monitor of the management office's handyman class, first of all, I am required to take a good lead and lead the way. In my work, I will complete all the tasks assigned by the company and school leaders to the letter. Since the beginning of this year, the handyman class has successfully completed the logistics support tasks of the school 1 1 celebration, the 15th exhibition of educational and teaching scientific and technological achievements, the 20-year college entrance examination and the election of deputies to the National People's Congress, and completed more than 35 daily facilities and equipment maintenance tasks. The team members worked tirelessly and were highly affirmed by the company and school leaders. In management, team members are required to help each other, regardless of you and me, and strictly implement the relevant management systems of the company and the school.

Three. Main experience and gains

In the past year, I have finished some work and made some achievements. To sum up, I have the following experiences and gains:

1. Only by putting yourself in a correct position and trying to be familiar with the basic business can we adapt to the new job as soon as possible.

2. Only by actively integrating into the collective and dealing with all aspects of relations can we maintain a good working condition in the new environment.

3, only adhere to the principle of implementing the system.

4. Only by establishing service consciousness and strengthening communication and coordination can we do our job well.

Fourth, there are shortcomings.

Due to less work practice and lack of relevant work experience, there are the following shortcomings in 20__ years of work:

1, daily management of team members.

2. There is too little communication in the players' thoughts, and sometimes there will be emotional problems.

3. Coordination in dealing with problems needs to be further strengthened.

Property Manager's Summary Report 2

I am a property management employee of Greentown, and I have been in the company for nearly three years. Recalling the dribs and drabs I came into contact with at work, I, a rookie in the workplace, gradually got a deeper understanding of the company and a clearer understanding of the positioning and benefits of property management. Greentown is a place where people can feel expectation. What impressed me most was the corporate culture of the company. The corporate culture service tenet of "sincerity, goodwill, exquisiteness and perfection" is definitely not something that any company can put forward. How determined you are, how great your career will be. The height of your thoughts determines the height of your career. So, when I first entered the company, I gained confidence and got a glimpse. I think my story in Greentown will be wonderful and full of surprises in the future. The people and things I have been in constant contact with at work have gradually assimilated me. Although change is painful, growth is particularly gratifying. Although he can't be called a wise man, he still has strange ideas. Fortunately, having such a mentor around me makes me have great expectations for the enterprise and my own development prospects.

Study extensively, explore deeply, think carefully, distinguish right from wrong, and be diligent in practice. This is a logical and rigorous process of understanding and developing things. From these aspects, combined with my personal experience, I will talk about my understanding and feelings about Greentown and its corporate culture.

Tai Shigong's motto of "Take Wan Li Road and Read thousands of books" made me understand how to make an ordinary person live such a wonderful life. Narrowness and selfishness are ridiculous. When you are confined to such a circle, you can't move a step. The Story of Human Nature by Long Fang shows the twists and turns and hardships in the history of human development with profound humanistic care and witty and wise writing. And that the strength of human progress lies in: exploration and struggle. I think this should be classified as curiosity, which is the driving force for our growth. That's what the so-called "erudition" means. Think big and start small. Therefore, in Greentown Company, in your daily work, you must maintain a warm service attitude, a cautious work attitude and an open-minded learning attitude. In this way, with the accumulation of time, five years later, I can basically enter a new realm in property management.

A threesome requires a teacher. One of the ways to learn is to study hard and ask more questions. Few people are born with knowledge; Sensitive and eager to learn, not ashamed to ask questions, never-ending learning, and finally become a great musical instrument. To have such a spirit, especially young people who have just entered the business, there is no better way to master the business, only to study hard and ask more questions. Similarly, there is a good learning atmosphere within the company, and department leaders and business elites have high enthusiasm to preach and solve doubts. This team spirit is the pillar of the enterprise's survival, development and growth. It should be the cornerstone that any modern successful enterprise must rely on.

Learning without thinking is useless. Thinking is an inward extension of one's development. It is a good habit to keep one's heart firm and life calm. I often worry about being in three provinces every day, but Meiji didn't do anything wrong. This spirit should be included in the corporate culture. The criticism of Guihua City is a breakthrough, and we are determined to introspect, which is good. Every criticism is our way forward. We should not forget the past, but learn from the future. Perseverance makes gold.

Debate clearly, then debate clearly. Ming is based on previous erudition, interrogation and careful thinking, and debate is the choice after Ming. First of all, we must be clear, and then the choice of argument is in our hands. Our Greentown won the group rent case, which was the result of public debate. Make a decision before moving, which is determined by the industry attribute of our enterprise. So we should be more clear, more clear than others, and we will win more.

Do it. Execution is a big problem that puzzles enterprises. The flat structure of modern enterprises can solve the necessary problems. However, workers in China who have not experienced the big industrial era still lose a lot in their work attitude. To solve the problem of executive power, we must first ensure the unity of government decrees; Secondly, it is necessary to select suitable candidates for supervision; Third, the differences in implementation results should be clearly displayed. The punishment of troubled times, the code of prosperous times, the inaction of prosperous times.

To be a century-old enterprise, we must establish a century-old enterprise spirit. I would like to work hard, shed blood and sacrifice under the osmanthus tree in Greentown, and create greater glories. In the season when osmanthus is in full bloom, there is my quiet and happy smiling face among the leisurely strolling people.

Property Manager's Summary Report 3

_ _ is an era of rapid economic growth and financial crisis, and it is also an extraordinary year for Fukang Garden. From the new year's pipe blocking incident, the owner's complaint to the improvement of the weak links in the management office, it has won unanimous praise from the owners and truly recorded the hard work of all the staff in the management office. The work is summarized as follows:

1. Due to our unreasonable operation and illegal use by residents, Room 209 of Building No.3 of Fukang Garden Community/kloc-0 was flooded with sewage during the New Year, and the sewage extended to the shops on the first floor, causing great losses to the owners and businesses. The staff of the management office are as busy as a bee, and the owners complain bitterly. With the support of the company and the cooperation of Qi Xin, the staff of the management office, after more than a week's efforts, the matter was finally solved satisfactorily, and the owner also took out cash to comfort the staff in our office.

Secondly, the change of market environment leads to the shortage of order maintainers in our management office, which brings challenges to the security prevention of the community. Due to the shortage of personnel, the locks of both families were pried open. Although nothing valuable was lost, it shows the importance of personnel stability. After the management office reported to the company and adjusted the salary and personnel accordingly, the above problems have not appeared in the community so far, ensuring the stability of public security in the community.

Thirdly, Liangzhu Restaurant occupied the fire escape of the community for three years, which caused the owners to complain to the management office and also brought fire hazards. After many consultations and adjustments by the management office and the opportunity of rectification by law enforcement departments, Liangzhu Restaurant successfully returned the long-occupied fire escape and improved its understanding of fire protection. This move has been well received by the owners, eliminating potential safety hazards.

Fourth, the shortage of personnel, recruitment can not be preferred, some employees are selfish, but their quality is not very good, which has brought some negative effects to the company's reputation. Although it is understandable to communicate with the owner through the management office, it is undeniable that this kind of behavior should be stillborn and impossible. Otherwise it will bring a devastating blow to the company. So our next task is to strengthen the quality training of employees, improve the personal concept of honor and disgrace, and reflect the real value of property managers.

5. The management office actively responded to the company's call, formulated the price list of paid services, and took the lead in implementing it in Fukang Garden. Although a few business leaders held different opinions, they all accepted this fact after communication. It has been running well so far, not to increase the company's income, but to standardize the scope of property management services. Confirmed the respective responsibilities of the owners and property management.

Six, the community was established for eight years, and the underground pipe network is small and easy to block. The management office has been operating in accordance with the operating procedures formulated years ago, which lasted for one year. There is no problem now, and the pipe network is unblocked, which gives the owners of the community a comfortable and hygienic living environment and has won unanimous praise from the company and the owners.

Seven, because of the experience of successfully distributing mangoes in _ _ _ _ _ _, we managed and shared mangoes easily in _ _ _ _ _, so that the owners of the community once again enjoyed their own festival-Mango Festival. Seeing that the owners of the community are sharing the mango feast, we deeply feel that only with sincere efforts can we reap a satisfied smile. The unique skill of the art of property management is to see how we summarize it.

Eight, the building roof disrepair, exposing security risks. The staff of the management office climbed up every corridor with heavy welding machines. After a week of hard work, it finally came to a successful conclusion. The damage of the east and west doors of the community, coupled with the unreasonable design at the beginning, made the owners of the community suffer from the scorching sun and rain. The management office is determined to improve the weak links, invest a lot of manpower and material resources and carry out transformation, so that the previous customs clearance has become the present home, which also reflects the essence of our property management company's service.

Nine, the access control system of residential unit building is a cornerstone between the owner and the management office, which has not been effectively solved for many years. The management office communicated with the owners repeatedly, which was recognized by most owners, and agreed that the management office would take the lead in contacting and discussing the access control reform scheme. So far, the project has successfully completed the renovation of two buildings, and it runs well after being put into use. The management office paid a return visit to the owner of the installation, and the answer was: "My children went downstairs at 9 pm and pressed their walkie-talkies. Let's listen to the music from the walkie-talkies at home, which made us laugh."

The annual work summary shows that a residential property is influenced by the social environment. In 13, the management office of Fukang Garden was downsized, from 16 before to 13 now. This is a challenge for us. The previous achievements are there, and the service quality cannot be reduced under the pretext of downsizing, which will not be recognized by the owners. Maintain the original cleanliness and hygiene standards; The public security situation is better than last year. * * * There were 2 public security incidents, which were put on file 1. Because there is no investment in greening, it can only remain the same. The owner's complaint rate is obviously reduced, and the work of the management office is slightly leisure.

Throughout this year, although our work has made small gains, there are still many shortcomings. I hope that under the correct guidance and supervision of the company's leaders, it will develop in a correct and stable direction and let our service quality reach a new level.

Property Manager's Summary Report 4

Time flies, 20 years have passed in a hurry in the busyness of all the staff of Shang Hui Property Service Company. In retrospect, under the enthusiastic care of the company leaders, the careful guidance of the heads of various departments, and the close cooperation and help of my colleagues, all my work was successfully completed. Thank you for your concern and help. As the floor manager of the property, my main responsibilities are: daily inspection of the jurisdiction and even the whole community, management and entry of access cards for community units, management of monthly recharge cards for ground vehicle parking, irregular inspection of vacant rooms and renovated rooms, coordination and settlement of internal contradictions and disputes among owners, correct handling of complaints and suggestions from owners, and regular visits to owners.

Over the past year, I have respected leaders, United my colleagues and served residents enthusiastically. Don't be late and leave early for no reason, keep studying and be happy at work. The company has given me this platform for growth, so that I can keep learning and making progress in my work and gradually improve my quality and talents. In order to make the work in 20__ years reach a new level, the main daily work and phased work in 20__ years are summarized as follows:

I. Daily work and completion:

1. Assist the front desk to handle the daily reception, handover procedures and secondary decoration procedures, record the complaints and service items of the owner's calls and visits, feedback the coordination results in time, pay a phone call back to the owner, adjust the video walkie-talkie, and enter the monthly pass card for parking vehicles on the ground. As of February 30th, there were 65,438 prepaid cards and 850 access cards. As of February 30th, 2006, 65438 * * * assisted the front desk to handle 35 handover procedures, 48 secondary decoration procedures and 60 house inspection procedures; Follow up the garbage removal of secondary decoration in the community, and register one car and one photo.

2. Establish and improve owners' files: 359 owners' files have been improved and updated, keeping the order of owners' files.

3. Repair report: Receive and follow up all kinds of repair reports throughout the year *** 163 (including 49 actual repair reports found in daily inspection, and owner's repair reports 1 14). According to the actual situation, follow up the contents and problems of the owner's application for repair in time, and establish relevant files in time.

4, information release: paste all kinds of notices in the community, call the owner to consult the temporary water stop, elevator stop and other matters; A total of 17 telephone reminders were made, so that the statements were clear and the words were accurate, and the contents of the notice were well explained.

5. Survey of residents' service opinions: While completing my daily work, I actively went into the home of the community owners to collect opinions and suggestions from various customers on the property management process, and constantly improve my service quality and service level; In mid-June, 5438+065438+ 10, cooperate with customer service team members to conduct 20-year annual customer satisfaction survey, which can further understand the voice of the owners.

6. Remaining problems of residential projects and follow-up matters of owners' complaints: more than 28 disputes with owners were coordinated throughout the year, with a success rate of about 95%. The unfinished business is being dealt with urgently.

II. Training and learning

On July 28th, 20__, I participated in the ISO9000 quality system management training organized by the company.

20__,1October 26th 165438+ participated in the training of F 1 fire drill and other projects.

Third, self-summary and understanding.

During this year, although I completed all the tasks assigned by the company, I was praised by leaders and colleagues, and my colleagues also won the owner's recognition of my work and satisfaction with my service. But this is inseparable from the correct guidance of leaders and the cooperation of colleagues. I know there is still a long way to go before an excellent professional property manager. There are still many shortcomings in objective self-analysis: first, because I am introverted and have low cultural quality, there is still much room for improvement in language expression and artistic treatment; Therefore, in the future, I will strengthen theoretical study, especially business knowledge, lay a solid theoretical foundation, accumulate work experience, keep pace with the times, keep up with the development trend of the property management industry, consult modestly, learn from talented people, and improve my ability to handle complex affairs. I also urge the leaders to continue to criticize and correct mistakes so as to further strengthen them in future work.

Four, 20__ year work and study arrangements

1, complete your work seriously and responsibly, learn lessons from your work and improve your work efficiency.

2. In the future work, I will resolutely implement the service tenet of "Sincerely serving every day" and take the satisfaction of the owner as the pursuit of work. In the face of complaints from some owners, we need to explain patiently, act as a fire brigade, be an audience and be a commentator. Put yourself into your work with a positive and enthusiastic attitude to help the owners solve their troubles in life.

3. Always follow the service standards of property practitioners, be a good assistant and housekeeper of the owners. Listen carefully to the needs and suggestions of community residents and understand the difficulties they encounter in their lives. For their reasonable suggestions and demands, timely and seriously solve what they can, record their criticisms and suggestions, reflect them to relevant departments, and follow up in time. For disputes and contradictions among residents, we are not afraid of difficulties and try our best to satisfy both sides.

4, strengthen the study of theoretical knowledge, understand the development trend of the property management industry and the requirements for talents; Ask for advice modestly; In short, through various methods to improve their theoretical level, and constantly accumulate work experience, become a qualified property management personnel.

5. Actively participate in various trainings organized by the company, study hard, and constantly improve their professional level.

Today's flowers are better than in the past, and it is expected that tomorrow's flowers will be redder. 20__ years have passed, and we greet it with confidence. The new year means a new look, new challenges and new opportunities. We firmly believe that under the wise decision-making and operation of the company's leaders, Shang Hui Property Management Company will have a better tomorrow. As a member of the company, I will, as always, do my best to do my job well in 20__ jobs and do my bit for the development of the company.

Property Manager's Summary Report 5

First, check the summary of the transfer work.

1, consciously strengthen management and technical knowledge learning, and strive to adapt to the new working environment.

In order to adapt to the new working environment as soon as possible, I learned the basic situation of the project through Manager Zhao. The weekly work meeting keeps me informed about the positions and responsibilities of various departments, and I get first-hand information for my work. While being familiar with the work, I learned the knowledge of civil engineering maintenance, fire fighting, drainage and other aspects through contact with relevant construction units, humbly asked the managers of various departments, constantly clarified the working ideas and summarized the working methods, so as to integrate into the work as soon as possible.

2, strict self-discipline, establish a good image of managers.

Project management of property management is on-site management. In my daily work, I always strictly demand that I lead by example, listen carefully to the opinions of employees in my work, respect and unite every employee, do not engage in centralized management, do not engage in privileges, and do not seek personal gain. I always demand that I be honest and practical, and establish a good image of managers among employees.

3, strengthen daily management, improve the level of property services.

Management produces benefits, and unity produces combat effectiveness. Starting from grasping employees' ideological work, firmly establish the guiding ideology of "a game of chess" in the project, guide employees to change their service concepts, keep daily diaries, write weekly work summaries and work plans for next week, and strengthen the continuous improvement of managers' own quality and business training. After charging the operation fee of the heat exchange station, does the owner have any questions about the problems existing in our current management? Afterwards, I learned that there are serious problems in the current project. In order to uphold the service concept of "harmonious property", I strengthened the ideological education of employees' service consciousness, rectified the problems raised by the owners one after another, and fed back the rectification to the relevant owners. Through the efforts of all the staff of the project, the management and service now have made great progress than before.

4. Treat the owner's complaints, be supercilious and take them seriously, keep up with people and pay a return visit, and solve problems.

The property customer service center receives complaints from the owners every day. The customer service center carefully receives every car owner who complains, records relevant complaints in detail, and feeds them back to the heads of relevant departments. The person in charge informs the customer service center through rectification, and the customer service center reports the rectification progress to the owner, and finally solves the complaint. According to this process, our project department has completed many problems left over from the project. Through regular return visits and responsibility implementation, we not only strengthened communication with the owners, but also improved our service level.

5. Collection of property fees

There are 690 households in our community. Judging from the collection of property fees from September to June in 65438+February, except for some owners who did not pay property fees due to problems left over by the development company, most owners (who are coordinating with the development company) paid property fees in full and on time, and the collection rate was over 92%.

Second, the problems existing in the work and corrective measures

In the daily management work, some work requirements and standards are not seriously implemented, which leads to many problems in the work.

1. The department manager's work attitude and service awareness are poor.

The work exposed the professional knowledge, self-quality, meeting communication, work wrangling and other related issues of department managers. In order to prevent these problems, the project department strengthens the training of department managers. Within 20__ years, the project department will carry out regular business training from department managers to employees in line with the basic goal of striving to create a learning service team to ensure the improvement of the service level of the project department.

2. The ability of managers to deal with emergencies is not strong.

Judging from several service complaints, the establishment of a civilized city in 20 years, the operating cost of heat exchange stations, the training of emergency plans and the effective handling of emergencies are still lacking. With the gradual improvement of owners' requirements for community management and property services, training will be the focus of next year's work.

3. As the project leader, the management mode and methods are insufficient.

The management mode needs to be improved. Practice has proved that extensive and conservative management will eventually be abandoned. In order to meet the new requirements, we should be strict with ourselves, constantly strengthen the study of management business and change the management mode. Look at the problem from the company's point of view, think about the problem, sort out the management process, sum up some good methods and experiences, apply them through practice, organize managers to discuss, learn and exchange management experience on a regular basis, and learn from each other, and encourage employees to put forward reasonable suggestions to the company and the project department to seek management experience. To drive the whole project management level.

4. The waste of materials is serious, which increases the expenditure.

There is a waste in the use of materials. In order to save money and put an end to waste, we should reduce the waste of materials, strengthen the management of materials and reduce costs in future work.

5. Insufficient customer service awareness, untimely handling of problems left over from the project, different work standards and substandard collection rate.

In order to improve customer service awareness, Zeng Qiang trained customer service personnel, strictly unified customer service standards, increased communication with community owners, took the initiative to serve, understood what owners really wanted, improved service quality, and consolidated service foundation, thus improving customer service level. On the remaining problems of the project, contact the development company to solve the remaining problems of the project as soon as possible, deal with the owners who owe money due to the project problems in time, and improve the collection rate on the original property charging rate.

6. The responsibility of security work is not high and the requirements are not strict. Vehicle parking, car loss and shoes loss have occurred from time to time.

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