1. Job position and mentality: identify with the professional nature of your service, and a bad mood will not affect your work. I am willing to serve customers with professional knowledge and reflect my self-worth.
2. Behavior: Clean clothes, correct work cards, beautiful and decent hairstyles, generous appearance and civilized manners can make customers feel trusted.
Professional service and attitude: warm greetings, smiling hospitality, skilled use of polite language. The consultation answers are professional, patient, meticulous and accurate, so as to satisfy customers.
4. selling drugs: the main responsibility of the clerk is to sell and promote drugs to customers. For common diseases, sales staff should be able to guide medication.
5. Know the prescription: the clerk should learn to identify the prescription, analyze the prescription, allocate the prescription, and pay attention to the incompatibility.
6. Identify the authenticity of drugs: stores should learn how to identify the authenticity of drugs with sensory recognition.
7, responsible for commodity purchase acceptance and return.
8. Do a good job in drug maintenance: master the essential attributes of drugs and use different storage and preservation methods to maintain drugs.
9. Display the count. Put the arrival goods on the shelves, arrange the countertops according to the requirements of commodity display, track the sales of stacked goods and replenish them in time.
10, implement the company's promotion plan, and check that the price tag and promotion poster are in place.
1 1. Actively participate in various trainings and strive to improve their own quality.
12, implement GSP.
Second, the workflow
1. Before business, do a good job in the environmental sanitation of counters, shelves, commodities and floors, and make them clean, neat and bright.
2. Prepare the supplies and appliances needed during the business period.
3. Replenish the goods that are insufficient on the counter, and check whether the goods listed on the counter are complete and whether there are new goods to be put on the counter in time.
4. During the business period, the goods displayed on counters and shelves should be kept adequate and tidy at any time, and there should be no shortage of displayed goods and untidy display.
5. Check whether the counters and goods in stock are sufficient. If the goods are insufficient, fill in the "shortage plan" in time and notify the replenishment to ensure that all the goods are out of stock.
6. After the goods arrive at the counter, they must be carefully counted and accepted, and put on the counter in time. At the same time, they should cooperate with the delivery staff to classify the remaining goods on the storage board or shelf and pile them up neatly.
7. Be ready to serve customers at any time. When you find the hint that customers need shopping guide and service, you should go forward immediately and provide all kinds of services to customers in a friendly and sincere way.
7. Observe the sales environment and pay attention to prevent the goods from being stolen. If there are suspicious situations and emergencies, calm down and inform other colleagues to cooperate in time.
8, strive to improve their business level, so that they are responsible for the price, origin, specifications, characteristics of every commodity are like the palm of their hand.
9. Always keep the goods and environment clean.
10. During the shift change, the successor shall inform the sales of the goods that have been replenished and need to be replenished, so as to make the handover clear and avoid repeated replenishment.
1 1. Maintain the equipment and facilities in the store and take care of public property.
12, the shop assistant must stick to his post, and shall not be absent without leave. If he has something to leave his post, he must entrust the manager and other employees.
Responsibilities of sales staff in pharmacy. Shop sales staff should seriously study the laws and regulations on drug management, and be familiar with and understand the GSP terms and operation methods. Strictly abide by the quality management system formulated by the company, obey the work assignment of the store manager, standardize your behavior according to the service quality management system of the chain store, and wholeheartedly provide customers with satisfactory quality services.
Two, in strict accordance with the principle of drug classification management, display drugs, neatly placed, clearly marked, accurately indicating the name, origin, specifications, price, etc. , convenient for customers to buy.
Three, sales and deployment of drugs should correctly introduce the function, use, dosage, taboos, precautions, etc. Don't exaggerate and mislead customers.
Four, conscientiously implement the "Regulations" on the management of prescription drug sales, according to the prescribed procedures and requirements to do a good job of prescription drugs, drug distribution.
Five, in strict accordance with the zero-margin drug sales procedures to sell zero-margin drugs.
Six, customers reflect the adverse reactions after medication should be collected and recorded, and according to the requirements of the adverse drug reaction reporting system, the relevant records collected should be handed over to the quality controller in time.
Seven, make relevant statistical records, and the records are correct and accurate.
Eight, do a good job in the cleaning and hygiene of business premises, including containers, shelves, equipment, utensils, etc.
The third part (1) of the job responsibilities of the pharmacy clerk is responsible for drug sales and customer service.
(2) Responsible for the storage, maintenance and display of drugs.
(3) Responsible for the acceptance and return of drugs in and out of the warehouse.
(4) Responsible for drug inventory.
(5) regularly check and clean up the quality of drugs.
(6) Handle customer complaints and properly resolve disputes.
(7) Complete the work assigned by the leaders.
Responsibilities of pharmacy salesman 4 1. According to the relevant provisions of the state, the personnel involved in dispensing need to have the national pharmaceutical professional and technical qualification certificate; Graduates are allowed to engage in clinical practice and work under the guidance of qualified pharmacists, but they must be assessed in time and obtain the national pharmaceutical professional and technical qualification certificate.
2, strictly abide by and implement the rules and regulations of the department.
3, stick to their posts, shall not be absent without leave. If you have to leave, you need to get the approval of the team leader and arrange personnel to cover for you; Without special reasons, no shift change or absence without reason shall be allowed, and offenders shall be dealt with according to relevant regulations.
4. Conscientiously implement the Drug Administration Law of People's Republic of China (PRC), and strictly implement the management system and prescription management system of toxic drugs for medical use.
5. Pharmacists must do "four checks and ten pairs" when dispensing prescriptions. Investigator to check the name and age of the subject; Check the drugs, check the drug name, dosage form specifications and quantity; Check the incompatibility, check the nature, usage and dosage of drugs; Check the rationality of medication and clinical diagnosis.
6. Prescription should be prepared accurately and quickly, so as to minimize the waiting time for patients to queue up for medicine; Attention should be paid to the integrity and cleanliness of drug packaging during the preparation process, and it should be replaced in time if the label is vague or unclear. In case of special rescue, the doctor on duty can borrow necessary drugs from the emergency pharmacy with his work permit or badge, and go through the formalities at the pharmacy after the rescue.
7. When dispensing, it is necessary to recheck the prepared drugs, and then distribute them to patients after confirmation. At the same time, according to the drug instructions or prescription doctor's advice, patiently explain and guide the medication to patients.
8, cooperate with the monthly inventory of all drugs, and check the validity of drugs.
9. Actively participate in the department's continuing education and learning, and constantly improve their professional level.
Job responsibilities of pharmacy clerk Article 5 Job responsibilities:
1, to fully manage the chain stores in the region and cooperate with the implementation of various marketing strategies of the company;
2. Implement various task indicators issued by the company;
3. Do a good job in the division of labor management of store personnel;
4. Supervise the purchase, delivery and replenishment of commodities, and do a good job in related operations such as purchase acceptance, commodity display, commodity quality and service quality management;
5. Supervise the management of commodity loss in each store and master the scale of commodity loss;
6. Master the maintenance knowledge of various equipment in each store;
7. Supervise the cleanliness inside and outside the store, and be responsible for safety and fire prevention management;
8. Properly handle various contradictions in customer complaints and service work;
9. Be responsible for the training and education of employees.
Responsibilities of pharmacy clerk 6 1, fully responsible for the daily work management of the store.
2. Implement the company's quality policy, budget target, marketing plan and other management work, and be responsible for the functions of the branch. The monthly sales tasks assigned by the company are decomposed into each employee to promote sales performance.
3. Management of store goods: management of unsalable and expired goods; Replenishment and bill tracking management
4. Cultivate reserve talents for the company's business development, and have the right to suggest the transfer, regularization and promotion of employees.
5. Handle customer complaints and emergencies.
6. Store asset management and financial security
7. Guide customers to purchase drugs reasonably and provide medication consultation.
8, the professional skills of employees have the responsibility of guidance and training.
9. Have the right to supervise employees' medication consultation.
10, quality control of drugs in and out of the warehouse, drug maintenance in stores, and management of all kinds of data.
Job responsibilities of pharmacy clerk Article 7 Job responsibilities:
1. Carry out the work in strict accordance with the Drug Administration Law of People's Republic of China (PRC), the Quality Management Standard for Pharmaceutical Trading and other relevant laws and regulations;
2, responsible for pharmacy prescription audit, dispensing, review, dispensing, etc. ;
3. Be responsible for the storage and filing of prescriptions;
4. Responsible for the work management and team building of pharmacy employees;
5. Provide pharmaceutical services to customers and guide them to use drugs reasonably and safely;
6, responsible for drug quality, drug knowledge and other issues of consultation;
7. Responsible for collecting, summarizing, filling in forms and reporting the adverse reactions of drugs sold.
Requirements:
1, college degree or above, experience in medicine and pharmacy is preferred; (Those with excellent ability can lower their requirements)
2, licensed pharmacists (licensed Chinese pharmacists, licensed western pharmacists) or pharmacists (licensed Chinese pharmacists, licensed western pharmacists) or above technical titles;
3. Strong sense of responsibility and strong communication and coordination skills.
Job responsibilities of pharmacy clerk Article 8 Job responsibilities:
1. Organize to establish and improve the management systems, norms and processes of departments and stores, so as to institutionalize and standardize the management of the door management department;
2, familiar with the surrounding situation, responsible for store category selection and management, responsible for drug pricing;
3. Be responsible for the smooth opening of the store, formulate the store sales management plan, and complete * * * with the store staff;
4, responsible for communication with the local drug supervision department, complete the rectification opinions of the drug supervision department.
5. Summarize and analyze the indicators of stores every month, list the stores that have not completed the sales indicators as the focus of next month's work plan, and formulate and implement rectification measures;
6. Guide and manage the daily management of the store, find the problems existing in the store, communicate in time, and rectify within a time limit;
7. Guide and manage the store, reward and punish all positions in the store, and organize the clerk to do a good job in training service awareness and commodity knowledge;
8. Be responsible for managing and implementing the membership activities and promotion activities of the stores under its jurisdiction;
9. Do a good job in store personnel training and job reserve;
Qualifications:
1, full-time college degree or above, major in medicine, pharmacy or business management.
Under the age of 2.35, good at learning, willing to innovate, able to accept new things and have original opinions on new things;
3. Have more than 3 years of management experience in the pharmaceutical industry, love the pharmaceutical industry, fully grasp medical knowledge, be familiar with GSP certification, and be proficient in the overall management of pharmacies; Understand the operation and market sales of pharmacies in this area;
4. Have rigorous planning and organization skills, management and communication skills and business negotiation skills;
5. Ability to plan the overall operation and business direction of the company's operation and sales system;
6. Have the ability to organize sales promotion according to the overall strategy of the company;
7. Have the ability to establish and manage the company's operation and store team;
8. Have good marketing cost control ability.
Job responsibilities of pharmacy sales staff 9 job responsibilities
1. Complete the company's monthly and daily sales targets and actively do a good job in sales.
2. Abide by and implement the company's rules and regulations and service standards, and consciously safeguard the company's interests.
3, familiar with and master the sales process, skilled use of professional skills, improve sales performance.
4. Ensure that the sales quantity and inventory quantity are accurate.
5. Obey the work arrangement and management of the company and the supervisor, complete the work assigned by the superior leader, and resolutely implement the company's retail policy.
6. Do a good job in personal image maintenance, according to the requirements of gfd for the company, and be energetic during the post to ensure a good personal image.
7. Do a good job in product display to ensure that the company's products are displayed in a good image, so as to establish a good image of brand products and drive sales.
8. Ensure that promotional materials and POP cards are placed neatly and beautifully.
Job responsibilities of pharmacy clerk 10 Job responsibilities:
1. The company provides accurate customer resources without looking for customers by itself.
2. No door-to-door sales promotion, no strange visits to development customers.
3. The customer source is large, the purchase intention is large, and it is easy and convenient.
4. When new customers visit, they are responsible for receiving product descriptions and introducing them, and guiding the correct use after purchase.
5. Responsible for maintaining the relationship with old customers. According to customer quality, make regular appointment visits to important customers to promote follow-up sales.
6. Constantly improve their own quality and professional ability to better serve customers; Obey the arrangement of leaders, have a serious attitude and work actively and enthusiastically.