Part I: The purpose of training.
The purpose is to deepen our understanding and mastery of logistics process by participating in the operation of logistics software system on the computer. Through the combination of theory and practice, we can cultivate our own innovation ability and practical operation ability, and lay a good foundation for stepping into society and work. By studying the third-party logistics software of Shenzhen North Science and Technology, combined with the actual situation, we can understand the commercial circulation process of products from customer order to customer arrival and receipt, and deepen our understanding of textbook theoretical knowledge! Understand and master the operation process of various industries in the logistics industry, so as to quickly participate in social practice! Part II: Training preparation (including training equipment) (training room of Port and Shipping Department, comprehensive simulation training room of logistics management) Computer system Shenzhen North Science and Technology Company's third-party logistics software. At the same time, our department has done a lot of work for the construction of the laboratory, including the planning, feasibility report, project establishment, bidding, project investment and project construction of some projects. Part III: Training needs 1. You should abide by the operating rules and don't turn it into system data at will. You should obey the teacher's instructions. You should follow the operating procedures. You should fill in the operator with your own name or student number. 5. Don't plug in the computer. Don't use a computer with its own USB flash drive. 6. You should maintain classroom discipline and don't leave early. 7. If you don't understand, you should ask. Part IV: Training contents (steps and procedures) Training contents: experiment 1, chain experiment, experiment 2, medical experiment, experiment 3, automobile industry experiment, experiment 4, food industry experiment, experiment 5, cold chain industry experiment, experiment 6, electronic industry experiment and experiment 7, dangerous goods industry experiment. One of the training processes is described in detail as follows: Experiment 1: chain experiment customer order → order processing of logistics company → material purchase of logistics company → supplier delivery → material purchase arrival of logistics company → material warehouse management of logistics company → goods distribution of logistics company → customer sign-in Step 1: customer order 1. The first step of customer login: open the third-party logistics teaching software; Step 2: Click "Customer Management Integration Platform", enter the user name and password to log in. Step 3: After logging in, select the experiment "2008-9 Chain Experiment 1 (2)" from the experiment selection drop-down list, and then click "OK" to enter the experiment. 2. Step 1 of customer order: Click "Order Entry" to enter; Step 2: Click "Add" to add a new order; Step 3: Enter the relevant information of the order; The fourth step; Add material details. Step 2: Order processing of logistics company 1. The first step of login: open the third-party logistics teaching software; Step 2: Click "Customer Management Integration Platform", enter the user name and password to log in. Step 2: Click "Simulation Experiment Platform", enter the user name and password to log in; Step 3: Select the experiment name "Chain Experiment" in the experiment selection drop-down list, select "Order Manager" or "Comprehensive Manager" for "Role", and then click "OK" to enter; Step 4: Click "Start Experiment" to enter the experiment. 2. Handling customer orders Step 3 Material procurement of logistics companies
Step 4 Supplier Delivery 1. The first step of login: open the third-party logistics teaching software; Step 2: Click "Supplier Management Platform", enter the user name and password to log in; Step 3: Select the experiment name "2008-9 Chain Experiment 1 (2)" in the "Experiment Selection" drop-down list, and then click "OK" to enter; Step 4: Click "Start Experiment" to enter the experiment. 2. Supplier's material preparation and delivery processing Step 5: The materials purchased by the logistics company arrive 1. Login is the same as Step 2: Purchase Arrival Step 6: Material warehousing and warehousing management of logistics company 1: warehousing management Step 7: Goods distribution of logistics company 1: Distribution management Step 8: Customer sign-in. What's the difference between the other six trainings? Experiment 2: Medicine industry experiment is the same as Experiment 3. Industry experiment This experiment is a foreign order, and the logistics company has insufficient inventory and needs to purchase. After purchase, there is no need to carry out warehousing treatment, and then directly deliver the goods, and then carry out customs declaration treatment. Experiment 4: food industry experiment This experiment is a domestic order, the logistics company has insufficient inventory, needs to purchase, and finally the customer picks up the goods. Experiment 5: Cold chain industry experiment This experiment is a domestic order, and the logistics company has insufficient inventory and needs to purchase. Finally sent to the customer's office. Experiment 6: Electronic industry experiment. This experiment is a domestic order, the logistics company has insufficient inventory, needs to purchase, and finally the customer picks up the goods. Experiment 7: Industrial experiment of dangerous goods. This experiment is a domestic order, and the logistics company has insufficient inventory, so it needs to be purchased and finally delivered to the customer. Part V: Training Results (Result Analysis) Logistics service refers to the business processes related to the movement of funds and information related to each transaction in the supply chain. Logistics post function: 1, customer order
Orders refer to orders issued by the purchasing department of an enterprise to suppliers of raw materials, fuels, spare parts and office supplies. Customers can place orders through online ordering, e-mail, telephone and fax. Among them, online ordering requires customers to enter the order system on the supplier's network to place orders, but e-mail, telephone, fax and so on. Only the customer is required to send the order information to the supplier, and the supplier enters the order information into the system. Then the relevant departments and personnel handle the corresponding stocking and delivery. In this system, the order form of enterprise purchasing department is customer's order, and the supplier is logistics company. Customers can place orders through online ordering, e-mail, telephone and fax. 2. Suppliers manage suppliers. In this system, the downstream of the supplier is the logistics company, and the downstream of the logistics company is the actual customer, so the logistics company is the customer of the upstream supplier and the supplier of the downstream customer. The logistics company sends the ordering information to the supplier through online ordering, and the supplier prepares the goods and delivers the goods according to the order. The work of logistics customer service is very complicated and involves a wide range of departments. That is, it is necessary to feedback the progress to the superior and track the relevant personnel in time. A little carelessness will make a big mistake. Logistics customer service staff refers to the full-time staff who track the operation process of products and services based on customer orders during the operation of enterprises. 3, logistics customer service ability requirements
Analytical ability. Analyze the customer's characteristics and transportation mode to facilitate the quotation. Expression ability. Good at communicating with customers in words and language. The ability to deal with people. Work with people from all departments to make them fulfill customer orders consciously. Ability to deal with interpersonal relationships. Handle the relationship with customers, superiors, colleagues and other units. Finish what you want to do through them. Legal knowledge. Understand contract law, negotiable instrument law, economic law and other legal knowledge related to the work of logistics customer service personnel. Know the law, abide by the law, understand the law and use it. Negotiation ability. Eloquence and skill. Management and marketing ability. A master of external sales. Internal management experts. Logistics knowledge. Knowledge of transportation, loading and unloading, warehousing, distribution and customs declaration. 4. The responsibilities of the buyer The highest responsibility of the company's buyer is to select and maintain a rich variety of goods as much as possible to provide the company's customers with the most valuable goods. Part VI: Training Summary (Experience and Experience)
Enterprise informatization construction is a complex system engineering, and there are many factors that affect the implementation effect, but we should grasp the main contradictions and the main aspects of contradictions. We should proceed from reality. We believe that the key factors affecting the success of enterprise informatization construction are people, training, software and hardware and data, and grasping these key factors is a necessary condition for successful implementation. Among these factors, the human factor is the most important and the most important contradiction. Enterprise informatization is the reform and innovation of current business, which inevitably involves the reorganization of business processes and impacts the interests and work habits of the original business personnel. This is resistance. Therefore, it is necessary to do a good job in the preliminary work of the project and set up a leading group, that is, to emphasize the principle of "number one". Under the strong leadership of the chief engineer of the express delivery bureau, the implementation of this project is successful. The human factor is also reflected in mutual understanding and cooperation. The implementation of the system is a brand-new topic for all levels of personnel in enterprises, so training and training effect evaluation is an insurmountable and important process. Careful training is the service that Huijie should provide to the logistics center staff. Software is the soul and hardware is the support. Therefore, the hardware system must be configured according to the running requirements of software and the requirements of data flow and concurrent access of enterprises. Don't save what can't be saved. Incorrect data will lead to invalid systems, even systems with negative benefits. The perfection and correctness of data depends on the perfection and improvement of management and the perfection and accuracy of system data, which is the pursuit of improving the management level of enterprises. We should pay more attention to the training of professionals and improve the comprehensive ability and quality of employees. We should learn more from foreign advanced technology to make enterprises develop better. At present, the logistics center is facing many problems, with more and more batches but smaller and smaller, which has caused a difficulty in logistics management. How to grasp the relationship among prenatal logistics, internal logistics and sales logistics in supply chain management? The profit of domestic logistics is too low, accounting for only 5%. How can we make a profit? Facing a series of problems, logistics centers have to learn more from foreign logistics strategies to improve the efficiency of their own enterprises. Looking to the future: through the operation of the third-party logistics software of Shenzhen North Science and Technology Company, we know that this system is problematic. As a logistics enterprise's information system, it will waste time and money, so we should learn information system well, study the causes of problems, solve problems and create more "time value" for the enterprise. No matter whether I am a customer, a supplier or a third-party logistics enterprise in my future work, I must do a good job in building an information system. No matter whether my future work vision really goes to the most basic warehouse keeper, it is very important to find and solve problems. You must take the initiative to do your work, don't be passive, be good at thinking, so that you can make rapid progress and keep making progress!