Answering the phone in the company is different from answering the phone at home. I have a lot of knowledge, so the following is for everyone, hoping to help you!

1, transfer the call of the guest or boss.

When transferring calls, be sure to ask the other party's name and company. Remember to confirm the content repeatedly; When transferring calls for guests or superiors, be sure to wait until the two sides have finished talking, and then gently put down your receiver; If no one answers several times, say to the other party every time, "Sorry, please wait a moment." When you know the origin and intention of the other party, don't hang up first, ask for instructions and then deal with it.

2. The phone number of the guest or boss in the meeting.

First explain to the other party that the guest or boss is in a meeting and politely ask the other party if they need to leave a message; If you leave a message, you should make a record according to the requirements of the telephone memo; If the other party insists on talking, write down your basic information, ask the other party to wait for a while, and then write the information on a note and give it to the guest or boss for instructions.

When answering the phone, the receiver is receiving visitors.

First of all, you should explain to the other party, ask if you need to leave a message or persuade them to call back later; In case of emergency, ask the other party to wait a moment and try to contact the guest or boss to listen to his instructions; If the person answering the phone is attending an important meeting, he should apologize politely and persuade the other person to call later.

4. The boss or colleague answers the phone after going out

Explain the general whereabouts of the boss or colleagues; Explain the approximate return time; Ask the other party if they need someone to answer the phone or leave a message; If you receive a phone call from someone in the office and the boss is not in, you should avoid answering "No" or "I haven't seen you" or "I will go to work later", but answer "He/she is temporarily out of the office. What can I do for you?" Wait a minute.

5, the company's work phone number

If you have something to see the boss, especially the general manager or deputy general manager, you must call first and ask the secretary to tell you or arrange a time; Contact colleagues at the same level should also call first, make an appointment for a time and place, and don't disturb others casually; At the end of the conversation, be sure to put the phone down gently.

Company office etiquette

1 At work, greet and say goodbye to colleagues with a smile; Usually meet and nod and smile;

2 Observe the time, have breakfast in the canteen quickly after arriving at the company, and get ready to start work before the specified time;

During working hours, colleagues should be commensurate with their positions or names, and avoid using "elder brother", "elder sister" or other titles based on seniority;

4 work actively and efficiently; Take care of the overall situation, unite and cooperate, work hard for the same work goal, and don't shirk work tasks based on the boundaries of companies and departments;

5 avoid spamming when talking, talk privately about the company's position, salary, personnel, or comment on colleagues and bosses;

6. Don't leave without leave during working hours. If you need to leave temporarily, you should greet your colleagues and explain where you are going; If you need to go out in an emergency, you must go through the formalities of asking for leave.

7 during working hours, try not to have personal friends to visit;

8. Use the company's articles and office equipment correctly, put them in an orderly manner and carefully maintain them. Do not use it for other purposes, and put it back in time after use;

9 don't gather to chat, play or eat snacks at work; Don't spread or publish the content prohibited or inappropriate by the company on the Internet, and don't do things unrelated to work;

10 Don't talk loudly in the office area to avoid disputes or quarrels in the office;

1 1 Please knock at the door before entering other people's offices and get permission before entering. Close the door gently when you leave.

12 When passing through a passage or corridor, you need to tread lightly. When you meet colleagues or guests, you should be polite, don't rush, don't talk loudly when you walk, don't sing or whistle.

13 reception and business negotiation should be held in the meeting room or other areas designated by the company, and drinks and company information should be prepared for the guests on their own initiative;

14 when you meet a stranger in the corridor or office area, you should take the initiative to ask. And guide the guests to the departments they want to visit, and don't ignore them; If the department is temporarily vacant, it is best to lead the visiting guests to the conference room to wait;

15 Try not to leave guests alone in the office. If necessary, arrange the guests to wait in a suitable place, turn off the computer, put away important documents, and entrust other colleagues to pay attention to the guests' behavior. Guests are not allowed to browse information at will;

16 Pay attention to keeping the office environment clean, do not spit or litter, do not eat in the office area, and do not smoke in the non-smoking area;

17 leave the desk or conference room, put the seat back, and keep the desk and conference table clean and tidy;

18 when using the telephone, pay attention to concise language and moderate volume, so as not to affect the surrounding staff; Say "hello" when the phone is connected, and always be polite to others;

19 Pay attention to the safety of office telephone; Answer colleagues' office phone calls, make necessary records and convey them in time;

Don't use the company phone to make personal calls; Adjust the * * * status of the mobile phone in time, and turn down the volume appropriately in the office area. Please cancel the * * * status during the training/meeting;

2 1 Pay attention to courtesy when going up and down stairs or taking the elevator; When meeting guests, you should let them go first;

When eating in the canteen, don't talk loudly, queue up and take the initiative to swipe your card to avoid waste; After eating, take the initiative to clean up the plate, put the chair back in place, and put the tableware in the designated position;

No drinking during working hours, and no work after drinking;

Please keep your work materials, personal belongings, cash, etc. 24 people shall keep it properly to avoid loss or damage, and form the good habit of locking the cabinet and locking the door at any time;

Without permission, you are not allowed to rummage through your colleagues' work folders, notebooks, computers, drawers or other items, let alone take them away;

Information is confidential, confidential documents should be placed in filing cabinets, computers must be protected by passwords, and documents involving departmental secrets should not be placed on the desktop;

Check all electrical facilities, drinking fountains, electric lights and power sockets before leaving work to ensure that they leave after power failure;

If you work overtime in the company at night, pay attention to personal safety and lock the door when working alone in the office area;

For the department personnel with high turnover rate, they should have the necessary awareness of prevention, and the key to the office area should be the responsibility of the department personnel;

Pay attention to avoid kinship in the workplace, and don't have rude intimacy between couples.

3 1 When you meet a leader at work, you should say hello or nod and smile in time; Walk steadily, don't run and jump, don't make noise, and play;

32 When cleaning the public area, pay attention to the pedestrians before and after, and slow down the speed appropriately. If there are more than three people traveling with you, you must stop your work and wait for pedestrians to pass before cleaning;

Handle it carefully, place it carefully, speak carefully and walk carefully. Keep the operating tools clean and put them in a standard way.

When entering other people's offices, you should knock at the door first and get permission before entering;

Clean the dining table and floor in time to create a good and warm dining environment;

When guests eat in the canteen, they should be polite and strictly use impolite language;

Don't argue or quarrel with guests, and ask others to help you solve it if necessary. When you make mistakes in your work, you must apologize to the guests and correct them in time.