If the quality of the goods does not meet the requirements of consumers, you can enjoy returning them within seven days.
If there is no problem with the quality of the goods, consumers can't enjoy a seven-day return if they make trouble without reason.
Extended data:
"7-day return without reason" refers to the special after-sales service provided by merchants (hereinafter referred to as "sellers") to their buyers by using the technical support and services provided by Taobao, allowing buyers to return and exchange the specific goods they purchased according to these rules and other publicity rules of Taobao. Specifically, the time is counted from 0: 00 on the second day after the date of receipt, and the full 168 hour is 7 days.
When the buyer wants to return the goods after receiving them, he is not satisfied.
If the goods are returned due to quality problems, all postage must be borne by the seller. There is no reason to return the goods within seven days. Quality problems are defined as damaged or incomplete goods.
Return and exchange need complete outer packaging, accessories, labels, etc. Upon receipt of the goods; If the purchased goods are washed, damaged or the signs are removed, they will not be returned; All pre-ordered or customized special sizes are non-refundable; Special items such as adult products are not refundable once they are opened or used.
The buyer shall bear the return and exchange of non-commodity quality problems.
References:
7 days no reason to return-Baidu Encyclopedia