2, typing speed is fast, and have a certain understanding and understanding of Taobao. Familiar with Taobao's trading operation.
3. Agile and flexible in thinking, patient and able to put yourself in the customer's shoes.
4. Have Taobao customer service experience, especially clothing shopping guide.
5. Able to handle simple after-sales problems independently.
Job responsibilities of pre-sales customer service 2 1. Carry out research through external dialing, realize customer return visit, collect, update and mine customer information;
2. Need to handle a large number of customer calls and provide pre-sales support and customer service for telemarketing activities;
3, according to the standard for effective information statistics, input, customer information management, accurate input research information;
4. According to the company's arrangement, complete the publicity and implementation of service activities such as customer feedback.
Job responsibilities of pre-sales customer service 3 1. Solve the pre-sales consulting service of products by telephone, online chat tool, fax and email. Understand customer needs, accurately record customer information and file it;
2. Recommend suitable products for different customers, guide customers to purchase smoothly on the website, and facilitate the transaction;
3. Deal with all kinds of problems before and during the sale patiently and meticulously;
4. Handle orders and provide pre-sale and mid-sale services, and manage the daily life of the store;
5. Organize daily, weekly and monthly sales data, and timely summarize and report;
6. Investigate and understand customer needs, analyze and summarize customer needs and report to department heads;
7. Communicate with other team members in time to ensure the smooth and transparent internal information, improve work efficiency and be able to complete tasks independently;
8. Implement online activities and assist departments to complete other marketing tasks;
9. Other matters arranged by the boss.
Job responsibilities of pre-sales customer service 4 1. Communicate with customers through Want Want, answer customers' questions, guide and identify potential customers, provide online consultation and sales of products, and guide customers to place orders online to better promote sales and facilitate orders;
2. Correct service attitude, guide customers to get favorable comments and improve store evaluation;
3. Handle daily simple pre-sales problems independently;
4. Follow up the success of the order in time and follow up;
5. Respond to customers' questions, try to use appropriate expressions according to the actual situation, and create a harmonious shopping atmosphere;
6. Answer customer questions accurately, avoid answering irrelevant questions, constantly guide customers to buy, and quickly facilitate transactions;
7, typing speed shall not be less than 80 words/minute;
8. Give priority to buyers who buy goods. For buyers who are hesitant and unable to attack for a long time, cleverly increase their desire to buy, send in-store promotions or small favors to promote transactions;
9. After the transaction, sometimes we will check the delivery address with the buyer, guide the buyer to receive praise again, remind the buyer to pick it up at the store, and look forward to the next cooperation;
10, customers who failed to reply in time or made a deal actively communicated with the buyers to win marketing opportunities again. For offline buyers, clever information is helpful for secondary marketing;
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12. If the delivered goods are confiscated by the security department, you should first negotiate with the courier company to confirm the responsible person and ask the courier company to compensate for the losses. Then contact the customer to discuss how to deal with this matter (refund, exchange, gift);
13, patiently answer customers' questions.
Pre-sales customer service job responsibilities 5 1, careful, patient and responsible;
2. Fast typing speed and strong affinity;
3. Good at speaking and expressing yourself, able to chat with customers quickly, with strong observation ability and high sensitivity;
4. Familiar with product attributes;
5. Proactive, active recommendation, and tap customer needs.
Pre-sales customer service job responsibilities 6 1, fast typing speed, more than 60 Chinese characters per minute, familiar with computer and office software operation, able to surf the Internet and fluent in Mandarin.
2. Responsible, polite, patient, clear-headed, kind-hearted, optimistic and positive.
3. Have good language skills and the ability to analyze and guide customers to buy.
4. Have good professional ethics, team spirit and be able to bear hardships.
5. Experience in online shopping, Taobao customer service experience or fresh graduates is preferred.
6. Those who have long-term stable work preparation, part-time, short-term and frequent job-hopping will not be considered.
Pre-sales customer service job responsibilities 7 1, quickly reply to Wangwang's inquiries and messages, answer questions, be patient and meticulous;
2. Reply to letters in the station, store messages and baby messages in time, reply in place, and be generous and polite;
3, familiar with the products in the store, can quickly and accurately recommend to customers for reference;
4. Remind customers in time and pay attention to their special requirements, and communicate with the delivery department in time to avoid delivery errors;
5. Be considerate of customers, ask customers' needs in detail, and make reasonable suggestions for customers.
6. Enthusiasm for work, enthusiasm and patience for customers, able to balance the interests of the company and customer satisfaction, and maximize both;
7. Handle the connection and explanation of relevant after-sales services, never conflict with customers, never prevaricate, put yourself in the customer's shoes, coordinate with after-sales in time, and properly handle after-sales problems; You can report to your superiors in time if you encounter problems that can't be solved at the moment;
8. Filing and sorting Wangwang records;
9. Complete other tasks assigned by the company.
Job responsibilities of pre-sales customer service 8 1. Cleverly use Want Want to chat with customers, guide buyers to shop and facilitate transactions;
2. Record daily problems and feed them back to the customer service supervisor;
3. After-sales customer service mainly deals with the quality problems and logistics problems of some products.
4. Customer service experience is required.
Pre-sales customer service job responsibilities 9 job description:
1, responsible for online customer service management of Taobao;
2. Actively and quickly handle all aspects of customer service problems, communicate and coordinate with various departments, and be responsible for following up all kinds of complaints that subordinates can't handle;
3. Do a good job in coordination and communication between departments, be proactive, be good at finding and solving problems, and put forward reasonable improvement suggestions for the company's development.
4. Be able to control the entire customer service department, formulate customer service indicators, and complete other tasks assigned by company leaders.
Qualifications:
1, familiar with and love e-commerce industry, college degree or above, e-commerce, marketing and other related majors are preferred;
2. Working experience as a customer service supervisor is preferred, and customers with strong learning ability can be accepted;
3. Good sense of teamwork and service, certain affinity and sensitivity, and good at communication, organization and coordination;
4. Have a certain ability to withstand pressure, be careful, proactive, honest and upright.
Company benefits
1, salary structure: basic salary+various subsidies+various bonuses.
2, pay social security, holiday benefits, birthday benefits, afternoon tea every day (all kinds of fruit banquets, snacks).
3. Nine to six, single and double holidays, statutory holidays, annual leave, weekly dinners, and monthly outings for all employees.
4. Training system: "all-round, three-dimensional, multi-level, multi-angle and professional" training, with various training forms, always ensuring that training is the welfare of employees.
5. Working atmosphere: the working concept of harmony, mutual assistance, unity and win-win, and the harmonious working atmosphere creates a good working environment for everyone.
6. Cultural activities: organizing sports meetings, clubs, employee tours, etc. On a regular basis.
Job responsibilities of pre-sales customer service 10 Job responsibilities:
1, responsible for product consultation and order modification of Wangwang online customers.
2. Promote new and old customers to place orders and complete order processing;
3, after-sales follow-up, and actively complete the tasks assigned by superiors;
Qualifications:
1, fast typing speed, good writing skills, able to cope with multi-person chat and consultation at the same time;
2. Have affinity, sense of humor, strong communication skills, quick adaptability and a little knowledge of sales skills;
3. Teamwork and professionalism, good execution, strong pressure resistance and a sense of responsibility.
Job responsibilities of pre-sales customer service 1 1 Job responsibilities:
1. Communicate with customers through Want Want, answer all kinds of questions raised by customers, and conclude the transaction.
2, responsible for collecting customer information, understand and analyze customer needs.
3. Responsible for effective customer management communication.
4. Responsible for maintaining good customer relationship.
Requirements:
1, love this industry, have a certain understanding of e-commerce, and have a general understanding of the development direction and prospects of e-commerce.
2. Have certain marketing skills and be familiar with basic computer operation.
3. Mild personality, good temper, patience, strong sense of responsibility and team spirit.
4, can adapt to two shifts
Job responsibilities of pre-sales customer service 12 Job description:
Responsible for consulting customers and selling products through the network;
Qualifications:
1, proactive, patient and meticulous, with strong sense of responsibility and team spirit;
2. Have certain learning, innovation and communication skills;
3. Skillful use of computer, QQ, WeChat and other network communication tools;
Job requirements:
1, age 18-35 years old
2, inexperienced, fresh graduates can. Salary: 3000 yuan (no basic salary)+high commission+bonus subsidy; There is no capped and competitive salary system in the world. Those with outstanding ability have a monthly salary of over 10,000.
Corporate interests:
1, internal training for employees, external training, daily communication, and colorful team entertainment activities;
2. The company organizes employees to have dinner, sing and travel irregularly.
Working hours: 9: 00 a.m.-6: 00 p.m., with normal rest on legal holidays.
Working environment:
1, convenient transportation.
2. A relaxed and pleasant working atmosphere.
If you just want to muddle along, just stare at the basic salary and be an ordinary employee, please don't come.
If you have the ability, dream and perseverance, our big family welcomes you with open arms at any time!
Job requirements:
Education requirements: junior college
Language requirements: unlimited
Age requirements: unlimited
Working years: 1-3 years
Job responsibilities of pre-sales customer service 13 Job responsibilities:
1, accept customer inquiries, record customer inquiries and complaints, and give customers feedback according to the corresponding process;
2. Be able to find the needs and opinions of calling customers in time, and record and report them.
3. Provide customers with complete and accurate solutions and information, solve customer problems and provide quality services;
4. Good work execution, and work or related operations are carried out in strict accordance with specifications and processes;
5. Have the experience of leading a team and be able to complete the sales tasks arranged by the company well.
Job requirements:
1. Good at learning and clear in logic;
2. Have good customer service awareness;
3. Positive working attitude and good sense of teamwork;
4. Fluent in standard Mandarin and good communication skills;
5. The major is not limited.
Job requirements:
Education requirements: junior college
Language requirements: unlimited
Age requirements: unlimited
Working years: 1-3 years
Job responsibilities of pre-sales customer service 14 Job responsibilities:
1, responsible for the pre-sales of Tmall or JD.COM stores, mastering the company's baby information and being familiar with the baby styles and selling points;
2. Respond to the buyer's inquiry in time and provide services;
3. Guide buyers to shop happily, complete and promote trading orders;
4. Answer the phone, reply in time, dunning, etc.
5. Deal with customer problems in time and accurately, communicate effectively with customers, and feedback the hot spots of buyers' consultation, which is convenient for the company to grasp the market;
6. Assist superiors to complete other related work.