Clear demand
First of all, before outsourcing, make clear your own needs, including time, type, pre-sales or after-sales and so on. Then when choosing an outsourcing company, you can choose a company with high cost performance under the condition of meeting the service conditions.
scan
Secondly, do a detailed investigation and negotiate the details in detail before signing the contract. Customer service outsourcing seems simple, in fact, there are many details, especially in the late stage of cooperation, and there are also many temporary emergencies, which require smooth docking channels, fast and smooth information communication, and cooperation plans should be formulated in advance.
Professional training
Thirdly, in the process of cooperation, although relevant product information is sent to customer service for study, it is still necessary to study in the store. Merchants can also conduct special training for customer service according to the needs of coping.
data report
Fourth, in practical work, because the outsourcing company does not directly manage customer service, it needs to let the outsourcing company report daily data, conduct quality inspection every day, find problems in time and deal with them to ensure the quality of work.
Pay on time
Finally, pay the related expenses on time. The merchant shall pay the customer service fee on time according to the contract requirements. Some customer service has a commission, and usually the expenses of last month will be settled next month.
Consider in many ways
Outsourcing customer service is developing well now, especially for companies that have been established for more than 7 years. Companies that have been developing can be considered more, and companies with successful cooperation cases and cooperation experience of large companies can be given priority. It's best to visit the base on the spot and decide on the partner after comprehensive consideration in many aspects.