First, with the goal of gathering wealth and benefiting the people, further improve the development level of provident fund.
Civilization is the means, and the fundamental purpose is to promote government agencies, enterprises and institutions to better facilitate the people, benefit the people and benefit the people. Along this line of thinking, we have always adhered to the main line of gathering wealth and benefiting the people in the whole process of civilization creation, and have done solid work in expanding the scope of provident fund, perfecting policies and improving services.
(1) Insist on expanding the benefits to the people and continuously expand the benefits of the housing provident fund system.
Focus on allowing more employees to enjoy the housing provident fund system and focus on the expansion of the provident fund. The center insists on going deep into parks, enterprises, towns and communities to widely publicize provident fund policies and businesses; Hold a symposium on the collection and expansion of housing provident fund, invite deposit enterprises to speak freely, and make suggestions for the establishment and improvement of the provident fund system in our city; Once a year, the housing provident fund is paid to advanced enterprises and labor dispatch to advanced units, which provides a strong guarantee for the city's collection and expansion to a new level; Actively carry out administrative law enforcement. We are not afraid of practical difficulties for those units that have good economic benefits and strong reaction from employees, but have repeatedly refused to open accounts and pay provident fund. We resolutely take administrative law enforcement measures and urge more units to establish a provident fund system through law enforcement to further expand the coverage of the provident fund system. 20 1 1 to 20 12, * * put on record for investigation. This year, the municipal government has included the target task of recruiting and expanding 30,000 employees in 40 key private practical projects of our center. At the beginning of the year, the center formulated a related task decomposition plan, which was implemented as early as possible. In the fourth quarter, the target task has been fully exceeded, and it is estimated that 40,000 new accounts will be opened in the whole year. By June of 20 12, the total amount of housing accumulation fund in the city exceeded 10 billion yuan, and it is estimated that the housing accumulation fund will be collected 2 billion yuan in that year, with a balance of 6.5 billion yuan; There are 433 new account opening units in the city; The number of people who participated in the deposit was 428,077, and the coverage rate reached 86%.
(2) Pay attention to the policy of benefiting the people and constantly improve people's satisfaction.
In the process of establishing civilized units, the center has always focused on the theme of "helping enterprises to benefit the people first and improving management services", with the aim of making depositors get benefits. Qi Xin has made concerted efforts and worked hard to comprehensively promote the implementation of various business work. On the basis of extensive investigation and soliciting opinions, a series of policies have been issued to benefit the people and the people: the policy of monthly withdrawal of provident fund from loans has been studied and implemented, which has greatly reduced the repayment pressure of loan workers' families; The introduction of the policy of benefiting the people with the increase in the amount of provident fund loans for low-and middle-income families has further solved the practical difficulties for low-and middle-income families to buy houses; In view of the phenomenon of multiple loans and employees running errands before, the loan service process was completely simplified, the loan notarization link was cancelled, the income proof materials were omitted, the withdrawal procedures were further simplified and standardized, the channels for using the housing provident fund were broadened, the business types were enriched, and the utilization rate of the housing provident fund for employees was improved, which was well received by the masses.
(three) to strengthen the convenience service, and constantly improve the service level of the center.
Advocate the concept that the whole center serves depositors wholeheartedly, create a "five-hearted" service brand of "sincerity, dedication, thoughtfulness, humility and dedication" wholeheartedly, and formulate the "Service Specification for Service Window Staff of the Municipal Housing Provident Fund Management Center" to standardize the labor discipline, gfd, service attitude and service level of each staff member; Regularly organize the training of window personnel, increase the service satisfaction evaluation system, and evaluate the satisfaction rate of window personnel; Carry out activities such as window personnel service competition and striving for a civilized post for women; Conscientiously implement the "three systems", organize a comprehensive inspection, and strive to achieve promised service, convenient service, standardized service and transparent service; On the basis of working overtime in the downtown service hall on Saturday morning, Jiangyan sub-center also worked normally this Saturday, and other sub-centers are actively creating conditions and gradually putting them in place; Issue housing provident fund statements to employees who have paid in the urban areas every year. Through a series of measures to facilitate the people and benefit the people, the service concept of the center has been completely changed, the service channels are more convenient, the service products are constantly enriched, the service process is more scientific, and the service level has been greatly improved.
The second is to further enhance the social image of the provident fund with moral practice as the carrier.
Insist on paying equal attention to internal strength and external image, carefully organize all kinds of civilization creation activities, guide all staff of the center to actively participate in moral practice, cultivate high-quality staff in the new period, and show a good image of provident fund.
(1) organically combine urban and rural construction activities with the creation of civilization.
In recent years, the center has actively carried out urban and rural construction activities, pushed civilization to the society, kept the spring breeze in the center forever, and further established a good social image of the center. For a long time, the city center has formed a helping pair with poor college students' families and many poor residents in the growing community. Allocate assistance funds every year to carry out the "Golden Autumn Student Aid" activity, regularly organize volunteer service teams to provide on-site services, and send condolences and solatium on holidays; This year, the city center invested 50,000 yuan in the Canal Community to plan and build a residential activity square. The central leading group went deep into the community for many times, made on-the-spot investigations and made careful plans to strive for better livelihood projects and popular projects. According to the task requirements of the "4+2" urban multiplication plan issued by Jiangyan Municipal Government, Jiangyan Sub-center used three years to help Gaogu Town in Huangqiao Old District and raised more than 300,000 yuan to support the construction of standard factory buildings, which made great contributions to the people in the old district. 20 12 is linked with the low-income farmers in Guo Yun to help them get rid of poverty. It is planned to complete the poverty alleviation of low-income farmers in three years. Jiangyan Sub-center also paired up with Gutian community to carry out Lei Feng learning activities, supported the creation of 20,000 yuan, further beautified the community environment, and created a civilized community and a harmonious community. Taixing Sub-center has helped Taixing Hongxing Village to visit regularly, which has played a positive role in changing the phenomenon of "dirty, chaotic and poor" village environment, improving the quality of rural environmental sanitation and improving the rural living environment.
(2) organically combine voluntary service activities with the creation of civilization.
The Center has continuously organized party member volunteers, young volunteers, women volunteers and other activities, and carried out a series of volunteer service activities, which constantly set off a new climax of volunteer service throughout the Center. All party member signed a volunteer service agreement with their families' communities, gave full play to the role of the volunteer service team, walked the streets and entered the community regularly and irregularly, and provided voluntary services such as legal and provident fund policy consultation for residents; Actively respond to the volunteer service activities of the Municipal Civilization Committee, the Municipal Organs Working Committee and other departments. All employees are registered as volunteers of the provincial civilization network, volunteering to provide square services and psychological counseling services for the needy people in the city. At the same time, they organize voluntary blood donation for employees once a year, and there are many weekend activities for party member volunteers.
(3) organically combine social welfare activities with civilization creation.
As a service window unit, while doing our job well, we insist on giving back to the society with love and truth. Under the organization and launch of the Center, all employees actively participated in various social welfare activities, including Wenchuan earthquake, Yushu earthquake, one-day charity donation, mother's postal parcels and other disaster relief donation activities, with the amount ranging from several thousand yuan to 50 yuan. In the face of such social welfare activities, on-the-job employees enthusiastically offer love and express friendship, which further enhances the social influence of the center and extends the spirit of creating civilized units to the society.
The third is to further improve the quality of the provident fund team with cultural construction as the starting point.
(a) comprehensively promote the construction of "learning" provident fund.
Build "learning leadership" around the goal of strengthening theoretical literacy, establishing forward-looking vision, improving the ability to cope with complex situations and coordinating the overall situation; Building a "learning service window" around building an excellent team that is "dedicated, fair, efficient, honest and civilized"; Building a "learning housing provident fund team" around strengthening the ability of investigation and analysis, comprehensive management, innovative thinking and execution. The city center organizes leading cadres and workers to carry out reading activities and study and research activities, puts forward several topics for research in the whole system every year, encourages cadres and workers to write research articles, and improves the professional ability and management level of cadres and workers; Carry out reading activities for middle-level and above cadres in the whole system, encourage leading cadres to take the lead in reading, never tire of learning, read more and socialize less, and improve themselves in learning; Carry out reading activities in party member, and provide part of the reading bibliography for party member employees in the whole system. All party member are required to make a reading plan, submit their reading experience regularly and write a research article every year. Taking reading activities as an opportunity, a speech contest was held. Through the development of reading activities, a good atmosphere of "love reading, read more books and read good books" has been formed in the whole system, which has further promoted the construction of central learning-oriented party organizations and learning-oriented units.
(2) solidly promote the quality construction project.
The center organizes regular business training for all employees every year, covering all housing provident fund businesses such as housing provident fund collection, loan issuance, financial accounting and fund risk prevention; Do a good job in training administrative law enforcement personnel. Seriously organize administrative law enforcement personnel to participate in the administrative law enforcement training organized by the Municipal Legislative Affairs Office, organize the study of relevant laws and regulations on housing provident fund, and strengthen the assessment of administrative law enforcement personnel. The passing rate of assessment has reached100%; Strengthen the service etiquette training of staff, especially invite Shi Shebao, director of the Citizen Service Center, to give lectures, which effectively enhances the service image of window staff; Through the service competition to test the training results, organize housing provident fund extraction, loan business assessment, service etiquette knowledge test. From 20 1 1 to 20 12, * * * organized more than 20 trainings, totaling more than 400 times.
(3) Carefully organize various cultural and sports activities.
The center attaches great importance to the construction of the party, trade unions and other organizations, and has carefully organized and carried out a variety of cultural activities for employees: organizing all employees to actively participate in the "New Year's Day and Welcome the New Year" activities organized by the Municipal Working Committee, further establishing the image of the center; He has participated in the eighth and ninth sets of radio exercise competitions of municipal organs and won the best performance award; Successfully held the prize-winning knowledge contest of housing provident fund, and cooperated with the Evening News to hold a series of cultural and sports activities such as "I and housing provident fund", which enhanced the understanding and feelings among employees, enriched their spiritual and cultural life and enhanced team cohesion.
Four, based on environmental optimization, to further improve the quality of provident fund services.
In recent years, in the process of establishing civilized units, the center has invested a lot of financial and material resources, improved personal equipment and facilities, provided a beautiful working environment for the employees, won the praise of the masses and established a civilized image.
First, a "one-stop" service hall was built in the city center. In the first half of this year, four major banks, including Bank of China, Agricultural Bank of China, Industrial and Commercial Bank of China and China Construction Bank, all sent commissioners to our center to handle relevant provident fund business. In addition, the original provident fund loan and withdrawal service window in the service hall of the center greatly facilitates employees and saves the trouble of running errands many times.
The second is to purchase and transform spacious business premises for the grassroots one after another to create a clean and beautiful service environment. In the past two years, the center has actively created a clean and beautiful internal and external environment, especially strengthening the environmental transformation of the service hall, transforming and expanding the service hall of Xinghua Sub-center, adding waiting seats and setting up electronic display screens; Gaogang Management Department moved to a new location, improved office conditions and further optimized the service hall; Convenient service facilities such as filling-in area, newspaper reading column and self-service inquiry machine have been added in the downtown business hall, and the service environment of the center is more warm and intimate.
The third is to intensify environmental improvement in public places, actively and orderly arrange vehicles in the central compound, delimit parking areas for employees in the center, ensure that employees' vehicles have places to park, and at the same time do a good job in the "three guarantees in front of the door" of the center to strengthen fire control and security work. The center also actively participated in the construction of environmental protection agencies, established and improved statistical ledgers for energy use, strengthened energy conservation and environmental protection publicity, educated employees to do a good job in energy conservation and environmental protection, and strived to achieve the annual energy conservation and emission reduction targets.
Five, to ensure the organization construction, and further improve the leadership level of civilized organizations.
The leading group of the center attaches great importance to the creation of civilization, and has established the guiding ideology of "comprehensively promoting the creation of spiritual civilization and striving to promote the coordinated development of the two civilizations in the center", and has always put the creation of civilization throughout the whole process of housing provident fund management, insisting on both hands, promoting and developing together. The center has established and improved a leading group for central civilization creation, with the main leaders in the city center as the team leader, the leaders in charge as the deputy team leader, and the main leaders of various departments, sub-centers and management departments as members, forming a creation pattern in which the main leaders personally grasp, the leaders in charge grasp, the functional departments specifically grasp, and all cadres and workers participate, further enhancing the sense of responsibility and mission in the creation work, and making the civilization creation show a good trend of consistent thinking and joint efforts. At the same time, the center regards the creation of spiritual civilization as an important measure to promote the development of the center's work and puts it on an important agenda. In the usual work, pay attention to strengthen contact with the Municipal Civilization Committee, the Municipal Organs Working Committee and other departments, timely communicate and report all aspects of the creation work, and strive for guidance and support; Pay attention to the guidance on the civilization creation of various departments, sub-centers and management departments, and issue guidance documents such as "Administrative Measures for the Creation of Civilized Units in the City" and "Planning for the Creation of Civilized Units in the 20xx Annual Housing Provident Fund Management Center", and sign letters of responsibility with various departments, sub-centers and management departments at different levels to clarify the objectives, implement the responsibilities, and arrange, check and assess the creation work together with the business work.
Through the activities of civilization creation, a number of advanced models at different levels have emerged in the whole center. The General Party Branch of the Central Committee of the Communist Youth League was awarded the title of "Worker Pioneer" and "Worker Pioneer" in the housing and urban-rural construction system of the province, and Taixing Branch was awarded the honorary title of "Advanced Unit Serving Local Development".
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