At the same time, report the situation to the superior leaders and obey the arrangement of the hospital leaders.
A: When there is a contradiction between doctors and patients, you should immediately report to the superior leader and obey the arrangement of the leader. At the same time, it is necessary to publicize medical knowledge to patients so that patients can have a correct understanding of the particularity of the medical industry. Be good at analyzing your own problems, service environment, service concept, service attitude and whether the service effect is satisfactory. Don't just complain about patients and the external environment, but understand and solve your own problems from the perspective of building a harmonious doctor-patient relationship. Only in this way can we alleviate the contradiction between doctors and patients and establish a harmonious relationship between doctors and patients. If the superior doctor is absent, we should carefully and patiently understand the patient's dissatisfaction, needs and opinions. Under the premise of not violating hospital regulations, try to satisfy patients and stabilize patients' emotions within the scope of your own power, and report the situation to the superior leaders immediately after waiting for the superior supervisor to come back.
Attachment: Other typical interview questions:
1. As a medical worker, what advantages and disadvantages do you think you have?
I am a medical worker, engaged in medical work, able to contact all kinds of people, and often deal with some emergencies, which makes me have a strong ability to treat people, calm and calm when things go wrong, clear-cut, crisp and neat, serious, steady and patient.
Secondly, I have a strong team spirit, I can establish a cooperative relationship of mutual trust with my colleagues, I have good listening and communication skills, I can interact with others, I enjoy information and honor, I work hard, I can finish my work in time, I am willing to help my colleagues, and I am willing to undertake work outside my own work. This spirit has been improved and improved in my work.
Third, as the saying goes, no one is perfect, and I also have shortcomings, such as shallow social experience and little work experience. Only by constantly discovering, constantly correcting and consulting others sincerely and humbly can we overcome our own shortcomings and constantly improve ourselves.
When you were on duty, an emergency patient suddenly fainted in front of you. What did you do?
It's normal to encounter this kind of thing at work. I want to handle it calmly, quickly and properly, and I can't panic.
Second, check the patient's vital signs immediately to see if they are stable, and report the situation to the doctor on duty in the hospital.
Thirdly, if the patient's condition is stable, then I will deal with the patient's condition with the nurse on duty. Fourth, if the patient is in critical condition, I will contact the doctor on duty in other departments immediately and ask for assistance in treatment.
5. During the treatment, you can't leave your post without leave, and you can't arrange your own shifts. If the patient needs to be examined by our company, he should report the situation to the doctor on duty and leave after approval.
3. You are an emergency medical worker. When you are on duty, your relatives and friends have something urgent to ask you. What would you do? Ask friends and relatives carefully first to understand the specific situation and nature of emergencies, and then make corresponding judgments.
Secondly, if this urgent matter is related to my occupation, such as relatives being unwell or injured, I will deal with it according to the situation on duty at that time and the order of illness. I will deal with serious patients first, and I will never give priority to my relatives because of my personal relationship.
Thirdly, if it is a personal matter, I will explain to my relatives the principle of our emergency duty. Be sure to stick to your post and not leave your post without leave. See if you can help him deal with it after work. I believe my relatives and friends can understand.
Fourth, if things are really urgent, I will ask for leave from the chief physician on duty in the hospital, and I can leave my post only after the consent of the duty leader and the arrangement of relevant personnel to take over;
After you are hired, what preparations will you make if you are transferred to the countryside to support agriculture?
First, as a new doctor, it is very necessary to exercise at the grass-roots level, and the work at the grass-roots level is also very important, so I will not complain, but exercise at the grass-roots level with a positive attitude, so as to enrich my grass-roots experience through this exercise and lay a good foundation for better work in the future.
Second, access to relevant information, in-depth understanding of national rural policies and measures,
The third is to understand the overall situation of the township's economic development through the statistics bureau and other relevant departments. The fifth is to go deep into the fields to understand the actual situation, understand the people's ideas, understand the local weak links, and formulate their own work plans and key issues in their work.
5. What do you think of individual medical workers accepting red envelopes in violation of regulations? What would you do if you were in this situation? First, the phenomenon of accepting red envelopes exists, but this situation is individual, not universal, and most doctors refuse to accept red envelopes. In recent years, the health authorities have repeatedly used "receiving red envelopes" as an excuse to carry out rectification of unhealthy practices in the industry. From the establishment of a report phone to the establishment of an honest account; From hiring social supervisors to unannounced visits; The Law on Medical Practitioners in People's Republic of China (PRC) stipulates that doctors may not take advantage of their positions to ask for or illegally accept patients' property or seek other illegitimate interests. The problem of collecting red envelopes has changed a lot in recent years.
Second, most hospitals are public, and the normal income of doctors depends on their qualifications and professional titles. Capable doctors do more work and don't get much, which is one of the reasons for receiving red envelopes. The social environment has caused doctors to receive red envelopes. In fact, the root cause of receiving red envelopes is not doctors. Patients often have the view that doctors will not seriously see a doctor if they don't give a red envelope. Actually, this is a misunderstanding.
Thirdly, in this case, I will explain to the patient that I will never accept a red envelope, and explain to him that even if a real patient does not give a red envelope, the doctor will take care of the patient's life. This is our professional ethics, and it is also the minimum criterion for a doctor.
6. When you were on duty, what would you do if you found mass nitrite poisoning?
First, report the situation to the college leaders immediately, including the approximate number, location and severity of poisoning.
Second, immediately contact the chief physician on duty, report the specific situation, and request the chief physician on duty to inform all departments of the hospital to be prepared to rescue a large number of patients.
Third, the rescue of patients should prioritize, the seriously injured should be rescued first, and at the same time, we must get in touch with the patients' families as soon as possible.
Four, notify the hospital security personnel to maintain order, and pay attention to appease the family mood, to prevent further deterioration.
Verb (abbreviation of verb) What happens in this process should be reported to the superior at any time.
7. The country is vigorously developing community health. The Health Bureau of our city has decided that from this year, all newly recruited medical staff must serve in township community health centers for five years. Do you think you have a greater role in the community or in the municipal hospital?
First, the state vigorously develops community health services, which is a policy that benefits the country and the people. As a new doctor, it is very necessary to exercise at the grassroots level, and the work at the grassroots level is also very important, so I will not complain, but exercise at the grassroots level with a positive attitude.
Second, I think we should look at it dialectically. Working at the grass-roots level can enrich my grass-roots work experience, improve my basic business level and lay a good foundation for better work in the future.
Third, however, municipal hospitals are exposed to many diseases, have relatively more opportunities for exercise, and their professional level can be greatly improved, because they can play a greater role with the experience accumulated in the community before.
8. What do you think is unreasonable in the hospital where you practice? How did you handle it?
First, in the process of internship, I found that in the hospital where I practiced, there were fewer facilities for the disabled.
Secondly, in view of this situation, I first made a survey with my classmates, such as counting the number of disabled people who entered the hospital within a week and asking them to fill out some questionnaires.
Thirdly, after the investigation, I will write a detailed investigation report to the hospital, analyze the patient's satisfaction and the equipment that needs to be added, and put forward practical plans for the hospital's reference, hoping that these situations can be solved by the hospital.
9. A salesman of a large pharmaceutical company came to your department to sell drugs, claiming that he had established contacts in the hospital, and other colleagues received red envelopes. As long as you prescribe more medicine for me, you can get a proportional commission. I was just about to give you a red envelope when my colleague came in. What should you do?
First, I will explain to pharmacology that I will never accept a red envelope. As a medical worker, I have the minimum professional ethics.
Second, actively communicate with colleagues, explain that this is the first time such a thing has happened, and ask colleagues how to solve such a thing next time.
Third, conduct self-reflection to see if there is anything wrong with your usual speech or behavior, which has caused a wrong impression and misunderstanding on pharmacology!
Fourthly, if this phenomenon of accepting red envelopes does happen, I should suggest to the hospital to improve the relevant system.
10. Medical disputes have become a hot topic in today's society. what do you think?
First of all, medical disputes and medical accidents are inevitable, especially in recent years, affected by many factors, the incidence of medical accidents has shown an obvious upward trend.
Second, analyzing all kinds of medical disputes and accidents in recent years, we can almost find lessons from responsibility. Work is not serious, the system is not implemented, talk casually, don't talk about skills. Therefore, I think to do a good job in preventing medical disputes, we must strengthen the sense of responsibility of all kinds of personnel at all levels.
Third, no one wants to see the occurrence of medical disputes, because the wishes of both doctors and patients are the same. As a doctor, we must strengthen communication, mutual understanding and trust with patients and children. Medicine is a highly specialized field. Patients should first trust and abide by the doctor's entrustment, actively cooperate with the doctor's treatment and examination, and at the same time understand some common sense of diseases. As for the "doctor's parents", doctors should also treat anxious patients with a cordial and patient attitude, and advise them to explain clearly to their families when doing relevant examinations and treatments. Only in this way can disputes be prevented subjectively, thus ensuring the smooth progress of medical work, allowing patients to get timely treatment and recover as soon as possible.
1 1. At present, H 1N 1 is popular. You are from the Health Bureau. How to organize publicity activities? What are the key problems?
First, the current prevalence of H 1N 1 has caused worldwide spread. First of all, we should attach importance to this matter ideologically, vigorously publicize how to prevent it, and talk about some conventional treatment principles.
Second, draw up a plan and submit it to the leaders for approval, including the time, place, objectives, departments to be coordinated, necessary funds, the selection of activity personnel, and the specific form and content of the activity.
Third, make preparations, coordinate various departments in advance, apply for funds, select and train staff, and contact grassroots departments such as streets to ask them to assist in this work. And print some brochures to facilitate on-site distribution.
Fourth, in the implementation process, do a good job in organization and coordination to ensure the smooth holding of the event. Fifth, after the activity, we should sum up in time, report to the leaders and sum up experiences and lessons.
12. What should I do if I suddenly find a patient suspected of H 1N 1 in the outpatient department?
First of all, keep a calm mind and don't panic. It is normal to meet such patients in the hospital.
Second, tell the patient in a euphemistic tone that other tests are needed, and then take him to another room for isolation.
Third, report the situation to the superior immediately and explain that the patient has been isolated. Fourthly, euphemistically inform patients that they may have HIN 1 and need other tests to make a definite diagnosis. I hope he can cooperate with our work, be isolated and don't walk around.