1, a small number of users did not receive the phone bill after recharging, and there may be a case of charging the wrong number. Please check whether the recharge number in the transaction record is wrong first;

2. There may be a delay for the operator to send the payment record SMS. You can log in to Mobile official website or call the customer service hotline to inquire about the detailed records of recharge and payment.

Tips:

1. In case of the peak recharge period at the beginning of the month and the end of the month (27th to 3rd of the following month), due to the large number of recharge users, the busy merchant system will delay the orders of some users.

2. If you haven't received the reminder of successful recharge, please call the operator to (10086) Unicom (100 10) and Telecom (10000) to manually verify the payment record or log on to the websites of the corresponding operators for inquiry. If the account has not arrived yet, it is recommended to provide a screenshot of the payment record of the online business hall of the recharge mobile phone (including the recharge mobile phone number).