(China Li Zongwen Expressway) With the rapid development of the national economy, people have higher and higher requirements for the service level and quality of the toll window. As the main window of expressway, the service attitude and work efficiency of each toll collector will directly affect the image of expressway industry. Therefore, it is necessary to comprehensively strengthen the training in ideological and political study and professional ethics, enhance the awareness of window service, be dedicated and selfless, closely combine the charging work with civilized service, and create a good window image with high-quality service. As a toll collector, I deeply understand the simplicity and boredom of work. Therefore, to be a qualified toll collector, we must adhere to the following points in practical work:

First, strengthen the study of charging business and skills, and master excellent charging level. We should be familiar with the discrimination of all kinds of vehicles in our work, and we should not make the driver or the country suffer economic losses or cause unnecessary disputes because of wrong judgment. In the process of charging, the actions of counting, recognizing, changing and giving tickets should be fast and fast, which requires us to practice more at ordinary times and be patient and meticulous in our work. In case of overweight, it is necessary to check whether the invoice is consistent with the data of our weighing station in time, and remind drivers to pay attention to safety, which cannot be ignored. There are still many working details, which require us to adhere to a concept, that is, charging accurately and quickly, and giving drivers and passengers a comfortable and warm working process.

Second, we must have a correct working attitude and a high degree of work enthusiasm. We often encounter some abnormal vehicles such as unlicensed, bad cards, U-shaped cars and overtime cars. We should explain them first, and then deal with these special situations correctly. Correct working attitude and high working enthusiasm are effective ways for us to deal with problems. In the process of charging, we should carry out smiling service, do our best to greet people, ask questions and answer questions, and send them away, instead of mechanical repetitive actions and numb and stiff expressions.

Third, we should have dedication.