This is a problem that many service-oriented enterprises are very concerned about. With the intensification of enterprise competition and the improvement of service personnel's consciousness, the service industry pays more and more attention to employee training, but with the increase of training, related problems have also appeared. For example, how to choose a training company, how to choose teachers, how to determine the plan, how to ensure the effect after training and so on. In view of these problems, China Etiquette Training Network will share with you the courses on service etiquette. Problem analysis 1. How to choose training companies and lecturers for service etiquette training? To do service etiquette training, we must first choose training companies and lecturers. The choice depends on several situations. First of all, the training company doesn't have to be large, but mainly depends on the level of the company's lecturers. Some companies are large, but the teachers are not good or not. Therefore, when choosing, it generally depends on whether the company is on the right path and who the customers are. Whether you have training experience in this industry. When choosing a teacher, the bigger the fame, the better. It depends on the teacher's strength and industry experience, teaching style and students' response effect. Second, how to choose a plan Experienced etiquette lecturers and companies usually know the basic situation of your company first when conducting etiquette training related to consulting. Sometimes, customers call for advice, but when the course consultant asks about the customer's company, the customer is always reluctant to talk more, but directly let the project go online. If you don't know your company, the plan they sent will certainly be difficult to meet your needs. Therefore, when you choose a plan, you must be as careful as a teacher. You can first make a general demand for this training in a company, then send it to different companies to make plans, finally make a comparison, and then choose the appropriate plan and corresponding teachers. Third, in the process of training, teachers should maintain classroom discipline. Some customers are ready for the preparatory work, just waiting for the teacher to give a lecture. However, it ignores the organization of the company's conference staff when the teacher lectures, so there will be students coming in and out when the teacher lectures. Some customers think that this is caused by the teacher's poor lectures, but the company's poor organization is also one of the problems. Fourth, how to ensure the effectiveness of the course. In general etiquette courses, China Etiquette Training Network advises everyone according to their own personal experience that it is better for etiquette teachers to talk less and practice more in class. Because if the teacher keeps teaching and doesn't do more exercises, the students just take notes after class and can't achieve the training effect. Service personnel often contact with people in their daily work, so service etiquette is mainly some means and measures taught to service personnel in the process of interacting with people. 5. How to maintain the initial feedback from customers after the training, and why it feels good during the training process, and it will be ok after one week of training. But it's useless after a long time? What should employees do? What should they do? Finally, we suggest that customers should rely on supervision after training, and we will also give them a set of supervision and assessment plan after training, which must be done in strict accordance with the requirements of the plan in order to maintain long-term results. Suggested content of service etiquette training course share with you the basic content of service industry etiquette training course, which mainly includes the following points: The first lecture: service consciousness of service industry employees. This lecture includes service mentality, attitude and helping service personnel to raise their awareness, which is the basis of learning service etiquette. Lecture 2: Introduce the concept and function of service etiquette. As the saying goes, if you know why, you must know why. What is the concept of service etiquette to learn? And what benefits learning service etiquette has for employees and enterprises. Lecture 3: Shaping the service image of employees. The content of this lecture generally includes the etiquette of employees' gfd decoration, including ladies' makeup and dressing skills. As employees in the service industry, the external image of service personnel is very important, and 73% of the first impression we leave our customers is attributed to the external image. If we make a good first impression on our customers and make them trust us, it may be much easier to communicate with them in the future. Lecture 4: Service Etiquette of Staff This lecture includes the etiquette of standing, sitting, walking, walking and squatting of service staff in the process of serving customers. Manner is a non-verbal language, including human posture, movements and expressions. Manner language is a kind of nonverbal language which takes people's actions and expressions as words, symbolizes people's hearts and expresses people's thoughts and feelings. In conversation, a look, an expression, a tiny gesture and posture can accurately show people's true and sincere mentality. Lecture 5: Service and Reception Etiquette This lecture is the key content of this course, which generally includes bowing, greeting, addressing, gesture, staring, smiling, introducing, handing goods, shaking hands, handing business cards and so on. A temporary faux pas, the loss of a single business, and even the breakdown of important cooperation. All this often happens in one's own little negligence and omission, and also at the critical moment of life. In the process of service reception, we should pay attention to many details in the whole reception process, and mistakes will occur if we are not careful. Etiquette is the art of detail. With details, you can be sure of success, but without details, you may lose your reputation. Lecture 6: Common etiquette norms for service personnel. The content of this course generally includes ride etiquette, travel etiquette, banquet etiquette and so on. The course content in this chapter is known to people in the service industry. Learn to master these etiquette contents, at least there will be no mistakes in the process of communicating with customers. Take taking the bus as an example. Some service personnel don't know the etiquette standard of taking the bus, and make mistakes in arranging seats for customers, which will also affect the company's image and make customers question the company. Lecture 7: Communication Etiquette of Service Personnel The content of this lecture is mainly to teach the etiquette details that service personnel should pay attention to when communicating with customers. Good communication is the guarantee of good interpersonal relationship. Many people are afraid to communicate with others because they can't grasp the good guys and bad guys in society. But reality tells us that only communication can produce good interpersonal relationships. Therefore, for each of us, we should learn to let go of our arrogant self-esteem and timid psychology, take the initiative and dare to communicate, speak our minds boldly, smile at everyone, communicate with the world in a silent language, and make our life more perfect.