1, prepare properly

The information to be prepared before punching in can be the technical knowledge of the project done by the technician or the cultural story in the store, but don't talk about yourself. In a word, the atmosphere of the whole conversation must be positive and sunny when the last bell rings, and at the same time, it must be polite and neither humble nor supercilious.

2. Establish familiar scenes.

When introducing the project or card ticket to the customer, the technician must stand from the customer's point of view as much as possible, rather than simply introducing the benefits of the project. For the recommendation of foot bath project, technicians don't need to make profound analysis to customers from the theory of traditional Chinese medicine, but should start from the place where customers can feel it most directly.

3. Grasp the interests of customers.

If you want a new customer to add a clock, the technician must let the customer know what benefits you can bring him. What are the needs of customers and what can you do for them?

For example, a project introduced by technicians has many benefits, such as lowering blood pressure, improving sleep and relaxing. When customers repeatedly ask questions about improving sleep, what technicians should do next is to extend it as much as possible, including why they can improve sleep, several times and so on.

Step 4 ask questions at the right time

When the customer begins to give a long speech to the technicians, it shows that the customer has begun to open his heart to the technicians. However, when customers talk about you, appropriate questions can make customers clearly feel your intentions. For customers, they are more likely to feel your participation and are more willing to treat you as "one of their own".

For example, customers say: Recently, the stock market has been full of sorrow, and many people have lost money, but they have made a lot of money. You should ask: Wow, how did you do it? What stock did you buy?

Precautions:

1, agree with the guest's point of view, don't talk to him, and be good at mobilizing others' emotions.

If guests bring friends, we should give them enough face in front of their friends. At the same time, we should not neglect his friends. If his friend is an important customer he invited today, we should cooperate with the guests and give his customers full face.

If the customer just wants to take this time to close his eyes and have a rest, then you can do your own thing quietly and don't disturb the customer's rest.

Extended data:

The role of foot massage:

1, promoting blood circulation and removing blood stasis.

2. Eliminate fatigue and improve disease resistance.

3. Promote the smooth flow of qi and regulate the functional balance of various organs.

4, diminish inflammation and relieve pain, and promote tissue repair.

5, whole body coordination, comprehensive adjustment of exercise plays a health care role in prolonging life.