ITIL (Information Technology Infrastructure Library) is a framework based on industry best practices, which applies IT service management business processes to IT management. Many CIOs are transforming their technical organizations into internal service providers to ensure the quality of the applications they provide to end users.

For network administrators and other IT personnel, implementing ITIL may play a more important and valuable role in their current organizations. The way to obtain these technologies may be ITIL basic certification. In addition, unlike the certification provided by suppliers, ITIL training is not limited to an IT organization or a role or a specific technology, thus greatly simplifying the work of network engineers.

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The difference between ISO20000 and ITIL

ITIL is the industry standard of IT management, and ISO20000 is the international standard of IT management. ITIL has 65,438+00 management processes (excluding service desk) and ISO20000 has 65,438+03 management processes, among which new business relationship management, supplier management and service report are actually covered in ITIL management processes.

ITSM is an urgent task for many IT service enterprises to cope with fierce competition, and it is also a task or goal. ITIL and O20000 are the guiding ideology and code of conduct of ITSM, which helps us to consider the elements involved in the implementation of ITSM more comprehensively and implement it effectively. The former is a task, and the latter is a way.

Baidu Encyclopedia -—itil Certification