A little insight after learning business etiquette A little insight after learning business etiquette After studying business etiquette for two months, I feel that business etiquette is a very practical subject, and many things will be used, and it is in the usual classmates' communication. By listening to the teacher's explanation and thinking, combined with the business etiquette training I experienced when I worked in the company, I found that etiquette exists around us all the time. And etiquette is mixed in our lives, affecting our lives bit by bit. Next, I will write out my thoughts about the guests who feel the deepest in the class, especially the business guests. Firstly, it leads to the importance of business dining etiquette from the importance of business etiquette, and then highlights that it is not an easy thing to treat guests in business, which is worth learning and understanding. The Importance of Business Etiquette With the rapid development of social economy, in the modern workplace, in business banquets and negotiations, the importance of the same etiquette is gradually valued by customers and companies. Business etiquette, as its name implies, refers to the etiquette rules in business activities. Business etiquette is widely used in business occasions, and it is also the expression of a company's external image. If a company does well in etiquette, customers will at least feel that your company's corporate culture and corporate atmosphere are excellent, so business etiquette plays a very important role in business entertainment. First of all, the proper use of business etiquette can create a good corporate image for the company and give customers a refreshing aesthetic feeling. A good corporate image is an intangible asset of an enterprise, which can undoubtedly bring direct economic benefits to the enterprise. Business etiquette can show an enterprise's civilization, management style and moral standard, and shape its image. In addition to product competition, modern market competition is also reflected in image competition. A company or enterprise with good reputation and image can easily gain the trust and support from all walks of life and be invincible in the fierce market competition. Secondly, the display of good business etiquette can establish a good corporate culture and corporate culture atmosphere for enterprises. Thirdly, proper use of business etiquette can standardize our daily business behavior. Good manners can better show their strengths and advantages to each other, and she often determines whether the opportunity comes. In business activities, proper etiquette can gain the goodwill and trust of the other party, and then promote the development of the cause. Thirdly, proper use of business etiquette can establish a good personal image and enhance feelings with customers and employees. Finally, if a person can use business etiquette properly, you will be familiar with job hunting and promotion. If you can use business etiquette properly in the interview or in the usual workplace, then you are an image of a person with connotation and quality in the eyes of others. Moreover, the proper use of business etiquette can not only create a good personal image, effectively improve the level of personal civilization, but also be an effective means of harmonious interpersonal relationships. In a word, business etiquette is indispensable in the modern workplace, and its important role in business occasions is also obvious. Therefore, individuals should pay more attention to business etiquette knowledge and improve their etiquette cultivation. For enterprises, it is necessary to conduct appropriate business etiquette training for employees, so that etiquette can become a part of corporate culture and enhance the cultural soft power of enterprises. Second, the importance of business etiquette The importance of business dining etiquette is mentioned above, and business dining etiquette is recognized. Business dining etiquette is a kind of business etiquette. If an enterprise completes all the etiquette before eating, but does not pay attention to the dining etiquette, such as the wrong seat for guests, insufficient level of accompanying staff, wrong grade of banquet place, wrong food and wrong toast order, it will affect the continuation of business cooperation, find out the losses caused to the enterprise, affect the continuation of the good image of the enterprise, and even lead to the failure of business communication. Therefore, we should attach importance to dining etiquette as much as business etiquette, so as to maintain a good corporate image, show good personal education and show personal personality charm. Three. Business Entertainment and Dining Etiquette (1) Issues to be considered in business entertainment 1 When and where to invite people to dinner, if it is for the success of a business project in the future, it is necessary to inform the people attending the banquet in advance. It seems very important to notify them by sending invitations, making phone calls, etc. If it is during or after a business meeting, the participants will be invited to dinner immediately, so there is no need to send an invitation or call for an invitation. The environment for eating and the level of the place for inviting guests should meet the identity of the guests and your immediate public relations needs, because inviting guests is also a continuation of business and a "contest" of wisdom. Generally, the place where guests are invited should be quiet, not noisy, and the environment should be relatively good, such as boxes, quiet places with mountains and water and so on. And if you go to a hotel, you have to choose the grade of the dining place according to the importance of the guests, such as the star rating of the hotel. Relatively speaking, high-end places are preferred, which reflects the attention and respect for guests. Let guests feel a high degree of respect and satisfaction, which is more conducive to successful cooperation in the future. Hospitality is also measured. The specifications of hospitality are not necessarily as rich as possible. Just follow the enthusiasm, atmosphere and appropriateness, otherwise it will be thankless. For example, some company salesmen have basically determined that the current cooperation conditions are acceptable when entertaining a customer, but because the salesman invited a sumptuous dinner in the evening, the customer hesitated. There is a simple reason. You are too kind to him. Sometimes the customer doesn't "catch a cold" and thinks you must need him very much at this time. Sure enough, the customer went back and continued to ask the manufacturer for conditions, which made the salesman very nervous. For old customers, especially key customers, this method is more important. At this time, it is not a question of inviting guests to dinner, but a question of wits and psychological tactics. Some key customers don't know that they are "big feedback" from manufacturers. Without comparative information, customers still dare not mess around, but if the salesman is too enthusiastic, it is easy for customers to find these important information, which will cause great trouble to the enterprise, not only the loss of funds, but also the development may be controlled by others. Meet, that is, the person who will accompany you when you treat. Accompanying can be personally accompanied by superiors or leaders, or you can send representatives to accompany or thank customers. These all depend on the importance and level of the guests to decide which superior or leader will treat them. Leaders don't come to appoint people, so everything should be considered. Ordering food can be said to be an art, and the quality of ordering food has a great influence on the success of guests. Therefore, you must consider a lot before ordering. If time permits, you should wait for most of the guests to arrive, distribute the menu to the guests and invite them to order. Of course, as a business banquet, you will worry about the budget. Therefore, it is most important to control the budget and do more homework before you cook. More importantly, choose a suitable place for your guests, so that they can have a great understanding of your budget. In addition, generally speaking, you pay the bill, the guests are not too embarrassed, and you are the host. If your boss is at the party, don't let him/her order because he/she respects him/her or thinks he/she has rich social experience and eats too much unless he/she asks for it. Otherwise he will feel that he is not decent enough. If you are a party person, you should not take the initiative to order, but let the host order. If the other party asks in good faith, you can order a dish that is not too expensive or taboo. Remember to ask the people at the same table, especially "Is there anything not to eat?" Or "What do you prefer to eat?" Let everyone feel taken care of. After ordering, you can ask "I ordered, I don't know if it suits several people's tastes", "Would you like something else" and so on. When ordering, be sure to know what you want. When ordering, give priority to the dishes that the guests like, and then recommend the local dishes and special dishes of the banquet venue to the guests. And everyone has the right amount of food. If there are more men, you can increase the amount appropriately. If there are many girls, you can consider ordering more light vegetables. Then there is the best table with vegetarian dishes, hot and cold. It depends on the key degree of the guests to decide whether to order a few dishes with enough weight, such as lobster, shark's fin, abalone, bird's nest and other high-end dishes. In addition, when arranging the menu, we should also consider the dietary taboos of the guests, especially the dietary taboos of the guests. There are four main dietary taboos: 1. Religious dietary taboos should not be ignored at all. For example, Muslims don't eat all the food related to pigs and don't drink. Buddhists in China eat less meat, not only meat, but also irritating foods such as onions, garlic, leeks and mustard greens. Some Buddhists who believe in Guanyin are forbidden to eat beef in their diet, so they should pay special attention when entertaining Hong Kong, Macao and Taiwan and overseas Chinese compatriots. Westerners avoid animal viscera and blood. How to arrange 6 seats is a great knowledge to entertain guests, especially at some large banquets such as the annual meeting of dealers. If you don't pay attention to some small details, it will be a joke, but it will hurt the original good customer relationship! The common method is: large banquet, the height of the table depends on the distance from the main table, the right is high and the left is low. At the same table, ranking depends on the distance from the host's seat. The guest of honor sits on the host's right and the guest of honor sits on the host's left. The second seat on the right of the host is the third, the fourth on the left, and so on. If the number of people is small, the salesman mainly determines the position of himself and the guest of honor first, and the others are mainly random (or sorted according to the position of the guests). The guest of honor is usually arranged in the main seat. If the salesman's leader dines with the customer, the salesman should arrange the guest of honor and his leader to sit at the guest table, and other guests, such as the customer's wife or right-hand man, sit next to the customer. The salesman sits in the position of serving food himself, so he can easily turn the dish over to the host and guest when serving food. Generally speaking, the seating order is "Zuo Zun Dong" and "Zun Men". If it is a round table, the host and guests face the gate. In terms of the distance from the host and guest, the closer the host and guest are, the more respected they are. At the same distance, the left side is more respected than the right side. If it is a square table, if there is a seat facing the gate, the seat on the right side of the gate is the host and guest. If it is not facing the gate, the right seat on the east side is the chief. If it is a big banquet, the arrangement between tables should pay attention to the chief, with 2, 4 and 6 seats on the left and 3, 5 and 7 seats on the right. According to the identity and status of the host and guests, relatives and friends should sit separately. If you are the host, you should arrive early, then wait at the door and show the seats to the guests. If you are invited, you should be seated according to the host's arrangement. Generally speaking, if your boss is present, you should lead him to the main seat and ask the customer to sit on the left side of the main seat, which is the highest level. Unless the host's leadership level is very high. 7 Soft light music should be used in the music background. If you know in advance what music the guests like, you can order it to play. If guests like to listen to live piano music or music played by other instruments, they can choose restaurants or hotels with such conditions. (2) Business Dining Etiquette Generally, business dining is often interspersed in formal business talks, so what details should be paid attention to in business dining? There are two types of business dining, one is casual buffet, or buffet reception. The other is a formal banquet, which is a business banquet. Business banquets usually have two forms: Chinese banquets and western banquets. 1. Buffet and cocktail party Buffet and cocktail party have their own characteristics. Unlike Chinese or western banquets, where the host and guest are seated separately, the dining process begins directly. Instead, guests or organizers usually make impromptu speeches first. When speaking, guests should try to stop all activities in their hands, such as taking food or eating. Usually, the buffet does not involve the arrangement of seats, and everyone can walk back and forth in this area. When talking with people, you should pay attention to stopping chewing food in your mouth as much as possible. General companies adopt the form of business buffet, the most prominent point is to reflect the company's diligence and thrift. So when we eat, we should pay special attention to avoid waste as much as possible. 2. Chinese banquets use public chopsticks. Pay special attention to the use of public chopsticks when serving food to others. Toast. When making a toast, you need to propose a toast to everyone first, and then propose a toast to everyone. When toasting an individual, you should first clink glasses with the host and guests, and then clink glasses with other guests one by one in order (or according to the position of the guests). If there are too many guests, you can only raise your glasses. Don't toast in the order of skipping seats, and don't just toast the host and other guests, or just clink glasses with some people. Don't be too polite when toasting. Be warm and sincere. Say a few sincere toasts appropriately. Don't deliberately ask the guests not to drink or ask them to drink too much. This is uncivilized behavior. Of course, if your client is a generous northeast man, then you can tease each other, and too much etiquette will make the client feel uncomfortable. As a participant, take care of guests, as an organizer, pay special attention to other people's habits. It is possible that he doesn't like this dish very much, so when cooking, he should try to think of others and respect their habits. Drink soup. Keep your voice as low as possible when you drink soup, so as not to affect others. 3. The main course of western banquet needs to be cut with a knife, one piece at a time, the noodles are rolled with a fork, the bread needs to be torn off by hand and put into your mouth, you can't chew it with your mouth, you can't make a sound when drinking soup, you need to take the fruit with a fork, and the tableware should be used correctly: the food is fixed with a left fork and cut with a right knife. Tableware is taken from the outside to the inside, and each tableware is used once. Don't pile knives and forks on the right when you haven't finished eating. The handles are all on the right. In this case, the waiter will think that you have finished eating and will take your food away. (3) Etiquette After a meal, you should not only say some polite words, such as: "Thank you for coming, please forgive my poor hospitality, and welcome to come again next time", but also personally escort the guests to leave by car and see them leave. If business goes on, we'll go back by car together. Of course, taking a bus is another etiquette.