Summary of personal internship in e-commerce online shop-I had the honor to practice in Taobao cooperative enterprise _ _ Communication (Group) Co., Ltd. During the eight-month study and internship, I learned Taobao business knowledge including Taobao rules, transaction flow, rules, telephone service, mail service and so on. In these eight months, I have learned a lot, gained a lot and felt a lot. Here, I will make a simple summary of my understanding of _ _ company culture, my feelings of studying and working in _ _, and the harvest of my internship.
As always, for most students, the summer vacation of 20__ is still a fiery and difficult long vacation. But for me, this is an unusual summer vacation. This summer vacation, we started an important lesson in college life-off-campus internship.
On July 5th, July 20th, just two days after we finished the final exam, and before most students had time to shout Happy Summer Holiday, we embarked on a new journey. According to the arrangement of college teaching reform, we will spend the remaining study time in the internship unit and complete the remaining teaching tasks in the form of internship. In this way, 45 students came to _ _ Group with full hope, excitement and curiosity and started our internship career.
In the whole internship stage, we learned Taobao business knowledge including Taobao rules, transaction process, rules, telephone service, mail service and so on. On August 28th, 20__, we finished 40 days of training and examination, went to work and started the internship of Taobao voice customer service. _ _ The knowledge I have learned about Taobao business and the harvest I have gained from my half-year internship have given me a brand-new understanding of service, Taobao and even e-commerce in China, which has enabled me to grow rapidly. In the eight months of internship, we have both sour and sweet, bitter and happy, and every student is working hard for the goal; Each of our classmates has made great progress. Compared with us at school, we have experienced an obvious growth process: 8 months, 240 days and nights, every day, every moment, every minute and every second are all witnesses of our growth.
_ _ New employees of the company
_ _ _ _ _ _ _ _ _ _, the first day we came to _ _ company, and it was also this day that we became the ninth voice student of Taobao Project Department of _ _ Group in 20 years; On this day, I attended a special opening ceremony; On this day, I really felt the busyness of Taobao. On this day, I also felt a pressure of work coming at me.
As early as July 7, the college arranged for us to visit the _ _ group. On that day, we got a brief understanding of the main business and partners of _ _ Group, including Taobao, Guangxi Radio and Television Network, Li Ning Group and other well-known enterprises, the Taobao project department of _ _ Group and its business, and made simple preparations for the upcoming internship.
When I first arrived in _ _, I was deeply touched and suddenly found myself missing a lot. On that day, I told myself to seize this opportunity and enrich myself.
Feel _ _ company culture
After coming to _ _ company, in order to adapt to the environment here as soon as possible, we must know and be familiar with _ _ company as soon as possible, which requires familiarity with its management system, culture and concept. In the first few days, we learned that the company president is a soldier, so the company management system is strict. Perhaps for many people, strict management system makes it difficult for them to adapt, but I think efficient work efficiency is inseparable from strict management system. At the same time, strict management system is also essential for people engaged in customer service.
A few days after coming to _ _ company, the company sent us a student card. There is 15 on the back of the student ID card: software as a service platform as a service, and everything as a service; The service concept of _ _ company is printed in the middle of the back of the student card? Integrate into the customer team, explore rationally, be honest with each other, and take the initiative to focus? This 16 word; At the bottom of the back of the student card, there are also eight words: sincerity is always good, and 39 simple words summarize the culture and service concept of _ _ Group.
For the company culture, I understand it this way:
1. Software as a service platform is a service, and everything is a service. People engaged in customer service, whether using software technology or using existing and available platforms, all aim at customer service.
2. Integrate into the customer team, explore rationally, be frank, take the initiative and focus. Integrating customers means integrating customers, treating customers as our friends and relatives, looking at customers' problems from the customer's point of view, truly understanding customers' actual situation and needs, and truly serving customers. Teamwork, in reality, different customers need different solutions. At the same time, some customers' problems cannot be solved by individuals, which requires us to have a team that can meet the needs of different customers and solve customers' problems with collective strength at any time. In this team, everyone undertakes different jobs, and everyone's work will affect the overall work. Therefore, if we want to solve customers' problems efficiently, we must learn to work as a team, be good at it, and play the role of 1+ 1 >. 2 team effect, so as to serve customers well, satisfy customers and rest assured.
Rational exploration, customer needs are constantly changing like things. In order to meet the needs of customers, we should always keep up with the needs of customers, constantly adjust the service model, explore new service models in a rational way, make up for our own shortcomings, and constantly give play to our own advantages in order to better serve customers. Honesty, because we need to integrate with customers, we need to be able to communicate with customers frankly, so as to better understand customers' problems; Because of the need to play a team effect, it is necessary to communicate and cooperate with colleagues frankly, so as to really play a team effect; Because of your own shortcomings, you should accept others' criticisms and suggestions frankly and try to make up for your own shortcomings. Initiative is to take the initiative to solve problems for customers, whether they are encountered or potential; At the same time, at work or in a team, we should actively complete our own work tasks and take the initiative to assume our own responsibilities and obligations;
While serving customers, we should actively discover our own shortcomings, actively make up for them, and actively explore better ways to solve customer problems in time. Focus is to pay attention to customer problems and give effective solutions to customer problems; In team work, we should focus on the overall interests, so as to better complete our work; In the service mode, we should always take the customer's needs as the center and do our best to make customers satisfied and assured. Sincerity always serves goodness, that is, we should always treat customers sincerely, solve problems for customers sincerely, and always face customers kindly. We will never stop serving our customers, until forever. The seemingly simple 39 words are actually very meaningful. Personally, my own understanding of the company culture is of great help to me after I joined the company.
In the operation hall of the company's Taobao project department, there is another sentence:? Creation/kloc-moved in 0/02. The best performance today is the minimum requirement for tomorrow? This is a slogan of Taobao. I think Taobao's success today has a lot to do with its slogan. For us growing up, it is undoubtedly like a wise saying. The best performance today is the minimum requirement for tomorrow. This sentence simply tells us that the best achievement today is still only the starting point of a new day tomorrow. If we want to do better, we must continue to work hard and never stop.
Summary of personal practice in e-commerce online shop II. The first is the understanding of the network. An important support of our e-commerce is the Internet, whether it is a local area network or the Internet. In a word, it is closely related to our life. Modern is a network age. So, what can modern network do and where is the future development direction?
Now the network can do almost anything. We can chat and entertain online, relax irrigation, such as qq, msn, bbs, Fetion, forums, communities, spaces, blogs, Weibo, play games, ps, cs, read books, read newspapers, listen to songs, watch TV, movies and other videos, download books, songs, videos and software, and build a personal website. For example: reading news, browsing information, looking for information, studying online, creating, publishing works (articles or others), seeking help (seeking medical advice, creativity, legal counsel, etc.). ), send and receive emails, find jobs, find business opportunities (bring those in the mountains to the city, bring those in the city to the mountains, exchange things between China and foreign countries, give me yours and give you mine), and pay online fees (water, electricity and communication fees, etc.). ), online office (company, enterprise, government, etc. ), stocks can be found as long as you can think of them, even if you can't find them now, you will find them soon. In short, I feel that there are still many things that I haven't done online today. Perhaps, we should not ask what the current network can do, but what the current network can't do.
Although the current network is almost omnipotent, there are still some problems in our network. For example, various profit models on the Internet can be easily copied, which also makes influential websites face great competition. Therefore, it is easy to start a business on the Internet, and only by continuous innovation can they be invincible. Also, there is a bubble in the network, which gives people the opportunity to speculate. In addition, there are underworld in the network. They use various means to exploit the loopholes in the network, which has caused great trouble to the majority of netizens and businesses. These problems need professional network police to manage.
Internet is a society, more like an avatar. The network society that the real society should have should exist, and the order network stipulated by reality should be implemented. What exists in the network may not exist in reality. Therefore, the specification of the network should be stricter. Under the perfect rules and regulations, our online life will be more exciting.
Now, the network environment has become better. Because of the advantages of the Internet, the number of netizens in China has increased rapidly year by year. Businessmen saw that it was profitable here and went crazy into the online market. There are also many corresponding opportunities. The development of network has also promoted the development of society, just like the development of logistics companies and venture capital companies in recent years. Moreover, in the future, online and offline networks should be more closely integrated and develop in the direction of high technology. How to make use of these and how to seize the opportunity to realize my talents are all things I need to think about. The sooner we seize the business opportunity, the better for us. I believe that in the future, those who have access to the Internet will have the world.
The network is wonderful and learning is very important.
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