(a) Set the SMART target; (b) Pass the target monitoring successfully; (c) Evaluate the target; (d) Pass the target test successfully. 2. The five disciplines mentioned in Peter Sanjay's Fifth Discipline do not include the following ().
(a) Improve mental model (b) Team innovation (c) Team learning (d) Establish * * * Vision 3. The following statement about setting priority goals is correct ().
(a) according to the needs of the organization; (b) according to the priorities.
(c) according to personal preferences (d) according to customer needs. 4. If the enterprise really authorizes it, it will be manifested in many aspects, and the following () is wrong.
Pay attention to employees; (b) Trust among team members.
(c) Let employees bear certain responsibilities; (d) Let employees solve problems by themselves. 5. Managers must make a commitment to the plan, because ().
(a) Only in this way can team members be more involved. (B) the success of managers can not be separated from planning.
Such a plan is a good one. Only in this way can the plan be more practical. 6. If there are many conflicts in the team, it is probably because of ().
(a) Insufficient participation of team members; (b) Team members quit.
(c) There is not enough trust among team members (d) Members can't share feelings and opinions. 7. Everyone can benefit from his own plan, but a plan that is beneficial to one person may not be beneficial to another. This means ().
Planning is very important; (2) Planning is not necessarily useful.
(c) The plan should be detailed and accurate. (d) It is very important to make a plan that suits you. 8. Lao Qian is the workshop director of a factory. He is in charge of the people who work on the assembly line. Do you think old money should use the theory of () to manage them?
(1) y theory (2) expectation theory (3) x theory (4) fairness theory 9. Sun Xiao found that if the company or economy changes, this change may lead to layoffs, which belongs to the () aspect that Sun Xiao faced in the SWOT analysis.
(a) Advantages (b) Disadvantages (c) Threats (d) Opportunities 10. Xie's leader always arranges time to communicate with him. Last year, the leader knew that the child played truant and specially asked him to take time off to go to school. Later, he asked how the child was doing, and expressed his happiness at the child's progress in learning. This kind of leadership belongs to the leadership of ().
(a) mind your own business (b) interfere in other people's lives (c) consult (d) pay attention to team members. 3. Case multiple-choice questions (***2 cases 10 questions, 4 points for each question, ***40 points. Please select 1 the most appropriate answer from the alternative answers, and fill in the letter before the correct answer in brackets in the title. Multi-choice, missing selection or wrong selection do not score. ) Case 1: 1. Honorary incentives: such as issuing certificates, certificates, recording merit, commendation by general orders, praise, etc. From the management point of view, the pursuit of good reputation is the need of managers' achievements and development, or Maslow's respect and self-realization. Respect is not fear and awe. Respect means being able to look at a person's true colors and realize his unique essence. Respect is to let him develop his nature freely. Carnegie, a famous American adult educator, wrote world-renowned masterpieces such as The Weakness of Human Nature, The Advantages of Human Nature, and The Glory of Human Nature, which became the second best seller after the Bible in the history of human publishing. He pointed out that the first basic skill in dealing with people is "don't criticize, blame and complain excessively". The second is to "express sincere praise and appreciation". The American IBM company has a "100% club". The employee of the company completed the annual task and was approved as a member of the club, inviting him and his family to attend a grand party. Therefore, the employees of the company will regard the membership of "100% Club" as the first goal to win this honor. Don't be too stingy with some titles and titles of employees. Some professional titles and titles can be exchanged for employees' recognition, thus stimulating employees' enthusiasm. In some management positions, NEC implements the "free title system", that is to say, titles can be freely added, and the auxiliary titles in general management positions such as "Acting Minister", "Agency" and "Quasi" are cancelled, and replaced by titles related to business content such as "Full-time Project Director" and "Product Manager" that can be freely added. 2. However, some people, in extreme poverty, wrote masterpieces handed down from ancient times, created great inventions and put forward great theories, such as Chen Jingrun, a mathematician in China, Shakespeare in Britain and so on. Please answer the following questions according to the above situation. 1. Maslow's hierarchy of needs theory stipulates that the highest level of demand is ().
(1) Physiological needs (2) Respect needs (3) Honor needs (4) Self-realization needs 2. The above case mentioned honor incentive, which can only be implemented in the case of ().
(a) when people's low-level needs are met, and (b) when people's highest-level needs are met.
(c) When people don't have any needs, (d) There is no correct answer. 3. According to Maslow's hierarchy of needs theory, Case 2 shows ().
(a) People's needs can span (b) People's needs cannot span.
Human needs can be changed. 4. According to the above cases, the following statement is true ().
(A) people's needs can be met step by step, and there is no need to follow Maslow's hierarchy of needs theory.
(b) People's needs must meet low-level needs first, and then there will be higher-level needs.
(c) Humans don't need to meet their physiological needs.
(d) People's physiological needs are the most important. 5. In order to improve performance, enterprises should improve the level of ().
(1) Incentive level and reward (2) Incentive level and trust (3) Incentive level and ability (4) Incentive level and method Case 2: In 2002, Sina Software achieved a main business income of 556 million yuan and a net profit of 67.2595 million yuan, up by 67.32% and 28.5% respectively. On the basis of the steady growth of communication software business, e-government and tobacco business have become the two highlights of the company's profit growth, among which the market share in the field of tobacco industry informatization has reached 20%, ranking first in the country. Bai Hua, chairman and CEO of Sina Software, said in an interview: "Sina Software advocates the concept of' team talents'. Team spirit and' team talents' are an important part of Sina software's core competitiveness and an important value embodiment in market competition. " Bai Hua, chairman and CEO of Sina Software, said that "team talent" is not an original creation of Sina Software, but an internationally recognized advanced management concept. Harvard Business School's "fifth discipline" especially advocates "team" ability. The college attaches great importance to "team" and to improving the basic quality of each "team member". Bai Hua believes that three types of talents constitute the "team talents" of software enterprises. The first category is the "software gold collar" who understands technology, industry knowledge and management; The second category is the "software white-collar workers" of system analysts and designers; The third category is the "software blue collar" who can program skillfully. All three are indispensable. Based on a deep understanding of "team talents", Sina Software has accelerated the cultivation of "software gold collar" and "software blue collar" through joint venture and cooperation with South Korean LG-CNS in recent years, forming a reasonable structure system of "team talents", which has enabled Sina Software to develop into the backbone of China software industry composed of more than 1500 talents in more than two years. "Letter to Garcia" triggered management thinking. At the end of 2002, the book Letter to Garcia set off a "learning revolution" in Sina Software. Many employees in Shanxi area of Sina Software were moved by the deeds of Tan, the soul figure in the book. Wang Zhaoying, president of Sina Software, told the reporter: "Some people say that this is a book for employees to accept management willingly from the perspective of managers. This may be a bit biased, but it makes sense. As a manager, we should not only pay attention to the efficiency of work, but also unify our ideological direction in order to recruit talents. " Wang Zhaoying introduced that since its establishment, Sina Software has established a scientific and effective team talent management system. In the management thought of Sina Software, "innovation" is the main theme, and the whole team should constantly innovate in strategy, system, organization, concept and market. Ding introduced that Sina Software has also established a flat organizational system that adapts to its own development. "Sina is me, I am Sina" Cheng Feng, vice president of Sina Software, said: "Sina is me, I am Sina", which is the condensed language of all employees in EIS product department for many years. From a distribution system of 200 1 to distribution logistics, call center, monopoly management, customer relationship management, fund settlement and e-commerce system, it all comes from this same value concept. In terms of team management, Sina EIS team has started to try out the project task book system and project scoring system in Dalian R&D Center to quantify the work of each project member and provide reference data for employee assessment. Now, EIS team members are no longer simply obeying rules, but becoming active promoters of establishing and implementing rules. Cheng Feng, vice president of Sina Software, believes that "the key to making good use of talents is to be suitable for the post and have full trust in the post. Job suitability is divided into three aspects: one is to arrange suitable work according to personal characteristics, the other is that individuals should love their work, and the third is that work should be challenging. " With the rapid development of industry informatization, there are challenging and even completely innovative positions in EIS product department, and every employee who wants to develop in EIS can find a big enough stage. EIS management also adjusted their positions several times according to the needs of enterprises and personal wishes. Some employees whose original performance is not outstanding have become the core backbone after post adjustment, benefiting from post changes. Cheng Feng believes that "team talents" means to emphasize the overall interests and team value in the construction of corporate culture. EIS management recognizes the achievements and value of every employee who contributes to the team, but does not allow any individual to think that the team can not do without themselves and ignore the overall interests. With the strong support of Sina software leadership, the young EIS team is developing vigorously. According to the above situation, please answer the following questions. 1. Sina Software trains three kinds of talents: gold, white and blue, indicating ().
(A) An excellent team must be able to communicate frankly.
A good team must have clear goals.
(c) An excellent team must have an atmosphere of trust and support.
(d) An excellent team must have people in various roles and have a wide range of skills and experience. 2. The EIS management of Sina Software has adjusted its positions several times according to the needs of enterprises and personal wishes, and some employees whose original performance was not outstanding became the core backbone after the transfer. This situation shows ().
(a) Give full play to the skills and technologies of employees; Make a more reasonable decision.
(3) Strengthening the overall coordination of work (4) Adapting flexibly to the rapidly changing environment. 3. The top of Sina Software's organizational system is customers, and the company's leaders and employees are at the same level, which shows that ().
(a) employees have the management ability to deal with problems independently and can bear corresponding responsibilities; (b) Leaders and employees have the same management ability.
(3) The relationship between the leaders and employees of Sina Company is very good. (d) The leadership and management level of Sina Company is the best. 4. According to the needs of tasks, teams and individuals, divide the development stages of teams. Do you think Sina EIS team is in the () stage now?
(1) Maturity (2) Formation (3) Fluctuation (4) Standardization 5. There are many types of teams. Do you think Sina EIS team belongs to () team?
(1) Project (2) Self-management (3) Clear leadership (4) Virtual multiple-choice questions (***5 questions, 4 points for each question, ***20 points. Please select 1 or more of the most appropriate answers from the alternative answers, and fill in the letter before the correct answer in brackets in the title. Multiple choices, omissions and errors cannot be scored. ) The following is the quarterly meeting of an enterprise: A, the marketing manager said, "We are responsible for the recent poor sales, but the main responsibility is not ours. Our competitors have introduced new products, which are better than ours, so we are very bad. B, manager of R&D department, said: "We have not launched many new products recently, but there are also difficulties. Our budget is so small that even the poor budget has been cut by the government! "financial manager c said," yes, I did cut your budget, but you know, the cost of the company is rising, and of course we don't have much money. "At this moment, the purchasing manager D jumped up:" Our purchasing cost has increased by 10%. Why, do you know? An explosion occurred in a mine producing chromium in outer Mongolia, which led to an increase in the price of stainless steel. "A, B and C:" Oh, I see. In this way, all of us don't have much responsibility, hahahaha! "Human resource manager F said," In this case, I have to check the mines in outer Mongolia! ! "According to the above situation, please answer the following questions. 1. As can be seen from this case, the cause of the problem is ().
(a) Overloaded tasks; (b) Poor planning; (c) Unreasonable personal performance goals; (d) Lack of motivation; (e) Lack of communication. 2. As can be seen from the above cases, the most important thing among department managers is the lack of ().
(1) Understanding (2) Communication (3) Honesty (4) Trust (5) Coordination. The main reason for the above situation is that senior leaders are making decisions.
(a) unclear powers and responsibilities (b) insufficient communication (c) insufficient ability of department managers (d) unclear assessment (e) too many people. 4. When we evaluate the team performance, we should consider the team goal ().
(a) Measurability (b) Achievability (c) Time limitation (d) Specificity (e) Consistency. From the meeting point of view, the possible reasons for the meeting failure in this case are ().
(a) the purpose of the meeting is not clear; (2) The meeting was not well prepared.
(c) Lack of skills of conference hosts; (d) Poor quality of conference staff.
(e) The meeting time is too short. V. Multiple choice questions (***5 questions, 2 points for each small question, *** 10. Please choose 1 or the most appropriate answer from the five alternative answers, and fill in the letter before the correct answer in brackets in the title. Multi-selection, missing selection or wrong selection will not be scored. ) 1. Team leaders have many roles to support employees' learning, and the correct one is ().
(a) Coach (b) Tutor (c) Teacher (d) Trainer (e) Encourager 2. Evaluation feedback methods are divided into formal evaluation and informal evaluation, so formal evaluation usually includes ().
(1) Self-evaluation (2) Employee motivation (3) Manager evaluation (4) Meeting between the two parties (5) Report (3) Measures that can be taken to achieve good meeting results are ().
(a) Reduce the number of people attending the meeting; (b) There is a clear timetable.
(c) Make preparations before the meeting; (d) Having a clear purpose of the meeting.
(e) Have a comfortable and convenient place. 4. Before Herzberg put forward the "two-factor" theory, he investigated and interviewed 200 engineers and accountants in Pittsburgh, USA. He found that all the factors that make employees satisfied are related to ().
(1) working environment (2) working relationship (3) working content (4) working tasks (5) working conditions 5. When choosing which leadership style for different employees, we should mainly consider the content of ().
(a) Employee's ability (b) Corporate culture (c) Employee's will (d) Employee's motivation (d) Employee's position.