The customer is always right.

With the rapid development of market economy and the growing consumer rights movement, this sentence was put forward by western business circles and is a concrete embodiment of the slogan "customer is God".

The real meaning of this sentence is not to say that the customer is really right, but to make him feel that he is right.

2. Treat customers as relatives and friends.

Only by receiving every customer with high-quality emotional service can customers pay more attention to and support your unit with greater enthusiasm, and the relationship between the unit and customers can enter a virtuous circle.

In the service practice, treat customers with the heart of relatives and friends, and welcome every customer with a smiling face and a hundred times of enthusiasm. When serving customers, we should think about what customers think, observe their psychology and solve their problems.

3, the customer as the owner of the unit.

The unit regards the customer as the owner of the unit, which is not only determined by the economic attribute of the unit, that is, the original business motive of pursuing higher profits, but also the concrete embodiment of the service concept of unifying dedication and obtaining economic benefits determined by the social attribute.

4. Strengthen modern service concept and improve service quality.

Ideas dominate people's behavior, and service ideas determine the service concept of enterprises. With the development of market economy, the service competition of enterprises has been upgraded, which urgently requires enterprises to update their concepts quickly, raise the service problem to a strategic height under the control of modern service concepts, constantly pursue high goals in service, improve service quality and create service characteristics.