"Oh, Li, before I saw you again, I thought you were a middle-aged uncle. I didn't expect you to be so young. You are so young and promising. I've heard a lot about you! My name is XXX, and I'm glad to meet you today. "

Can you see anything from this opening remark? Unlike the usual compliment when we meet, we first tell our customers our initial cognition, and then turn the conversation to show that our customers are different from what we think and give us a surprise. The advantage of this is that it can make customers feel reversed.

Why do so many people like to watch suspense adventure dramas now? Isn't it because of the reversal and turning point that exists all the time in TV dramas? Let the audience have a sense of excitement. It is also for this reason that we use turning points when chatting with customers. When customers are excited, they will naturally be interested in you and look at you with new eyes.

By contrast, the turning point excites customers, and your communication is always full of passion.

Affirm each other

Everyone has vanity, and people without vanity do not exist. Even the sage Confucius cares about other people's opinions and comments, let alone us.

Therefore, in the process of communicating with customers, we should learn to be more sure of each other. For example, during the conversation, customers expressed their views. It's not a good word, but you have to show that the customer speaks well. Manager Li: I think this product is operated according to XXX principle. You: Miss Li, you are really good, as you can see. Yes, our products operate according to this principle. It is because of this principle that the quality of our products is so good, so you don't have to worry at all.

This kind of affirmation will make the other person feel very comfortable and recognized by professionals, which also shows that he is a smart person. Although many people can see this principle, it is no longer important.

Show your surprise

"Li, you already have two companies at the age of thirty? It's really amazing. You see, I am not much older than you, but I can't compare with you in my career. I hope to learn more from you in the future. "

When customers have outstanding achievements, you can use exaggerated expressions or language to express your admiration and admiration for customers, so that customers naturally have a sense of superiority. Generally speaking, many customers prefer this trick. Because these things are from the mouth of the customer, the purpose of his words is to let you know and praise her.

If you can't kiss up, you are too stupid. At the same time, it also allows you to quickly close the relationship between batches with customers and lay the foundation for future transactions.

Conclusion: these three points are reflected in the whole process of getting along with customers, but they should also be used flexibly and not too deliberately. Sudden moves are often made by skilled hands.