1, standardize service standards and improve the overall quality of employees.
In order to improve the overall quality of after-sales service personnel in automobile 4S shops or automobile dealers, it is necessary to conduct comprehensive and systematic training for the whole after-sales department. First of all, it is necessary to train all personnel in the customer interface, mainly service engineers and sales staff. Their training can form a breakthrough to improve the after-sales service level. Secondly, it is of far-reaching strategic significance to train the managers of automobile 4S shops or automobile dealers to improve customer satisfaction. Starting with improving after-sales service concept and customer service management ability, it is of great significance to help them clearly improve customer satisfaction and enhance profitability and competitiveness. Finally, the technical engineers and maintenance personnel of automobile 4S shops or automobile dealers are trained in professional skills to improve customer satisfaction, mainly in the technical methods of dealing with automobile faults and the handling principles, processes and skills of customer service. Strive to achieve clear goals and implement them smoothly. For example, in this respect, Volvo's excellent automobile 4S stores or automobile dealers hire industry experts to regularly train and assess employees in maintenance technology to improve customer satisfaction. Every staff member can only be employed after strict examination, and their professional services have won the praise of consumers.
2, provide pure accessories, so that the service quality and cost can be double guaranteed.