one

Three keys

1, and key positions are guarded by key personnel;

2. Key personnel should be present at critical moments;

The key things are handled by the key people.

Many times when dealing with things, the boss is unwilling to come forward in person and has to avoid risks. As the principal, when things come out, let the department head handle them first. This is the working method, and it's almost done. Basically, he can negotiate a result and then let the boss come forward.

"345" Dafa on the Management of Education and Training Institutions

two

Four whatevers

"345" Dafa on the Management of Education and Training Institutions

1. In terms of service, all employees must be warm and friendly when meeting customers, and the service should grasp two degrees, attitude and speed;

2, the environment, the place that customers see, must be clean and beautiful;

3. In terms of hardware facilities, all equipment and facilities used by customers must be complete and effective;

In terms of safety, any free try-on provided by the store must be safe and will not harm the health of customers.

"345" Dafa on the Management of Education and Training Institutions

three

Know at five o'clock

1

Fully understand customer needs

For example, in summer, some customers like the air conditioner to be as cold as possible, while others only keep the air conditioner at 26 degrees ... We should try our best to meet the requirements put forward by customers;

2

Fully understand the fault of customers.

Customers sometimes make mistakes, but most won't admit it. The duty of campus staff is to guide and educate customers.

three

Fully understand customers' complaints

Empathy, if we are customers and no one comes to the campus to communicate, maybe we will complain more when we encounter such a situation;

four

Fully understand customers' complaints

Also put yourself in the other's shoes and give understanding. Don't think that the customer is targeting an employee or "finding fault". We should study the customer's psychology from the customer's point of view and finally give the complaint results.

"345" Dafa on the Management of Education and Training Institutions

five

Fully understand the hard work of employees

As the head of a school, you should be able to fully understand your "soldiers" and always show full concern for employees.

Don't push employees out to take the blame or often criticize and abuse employees when there is a problem, but take the initiative to take care of employees, understand the real situation of things, and treat every employee fairly.