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What sales skills do milk tea clerks need to master?
Here, the 100-store chain Juxiangchun Tea joins the brand to briefly introduce some common sales skills for everyone, hoping to provide some help for everyone. First, create customers. Second, determine the sales target. There are often several people who go into the store to spend money together, maybe a couple, or maybe a few friends and colleagues. At this time, the salesperson must first determine who is the decision maker of the purchase. As long as the judgment is correct, you will get twice the result with half the effort in the next promotion. Third, enthusiasm should be moderate. When customers just look at the goods in the store and haven't decided to buy them, they are timid and sensitive to the behavior of the salespeople. Especially for some unfamiliar customers, if the reception is too active, it will be counterproductive and lead to their disgust. At this time, it is better to give them a relatively relaxed environment and keep a certain distance from it, but pay attention to the behavior of customers and be ready to take the initiative to serve at any time. Fourth, sales should vary from person to person because each customer has different needs for goods, so when recommending goods to customers, we must first understand their preferences and tastes, and then recommend them. If you recommend blindly, it will only cause customers to distrust you, and winning the trust of customers is the most important thing for the sales terminal of tea shop. 5. Give customers enough face. Customers generally have a good face, so in the process of sales promotion, salespeople must consider their self-esteem. In the case that it may hurt customers' self-esteem, we should choose the right reasons and give them a step down. This will not only fail to make a deal, but also hurt customers. Selling humor with humor is a lubricant, which can ease the deadlock and create a relaxed atmosphere, even in sales promotion. When recommending products to customers, a humorous word can often win customers' happiness, relax their vigilance and finally reach a deal. But salespeople should pay attention to the timing and target of humorous promotion. Seven, let customers say that a person says yes, the easier it is to be captured by other people's views and positions. Salespeople can guide customers to agree with your point of view in the direction you guide them. But when you speak, you must pay attention to smiling, being calm and not aggressive, otherwise your customers will not accept your attitude even if they can accept your point of view.