The service attitude of the clerk determines whether the customer will come to our store again to some extent. Many times the cashier is the last representative of the company, so the customer's impression of the company will be greatly affected by the cashier's contact with them. A successful shopping mall depends on cooperation in many aspects, and you are the most important link. Now that you have become the representative of the company, you should also do the following: RT Mart: Friendly and cordial service attitude. If you thank them wholeheartedly, you will win repeat customers. It is as important as cashier to be ready to take care of customers at any time. Disabled people, the elderly, customers with strollers and pregnant women should give assistance. RT Mart: Customer Complaints When a customer complains, he always hopes that a reasonable person can listen to his detailed complaints, so you should ask the customer to apologize, which will make the customer feel that the complaint has a door; If there is something you can't do, you should call the manager or senior cashier to handle it. Arguing will only make things worse. RT Mart: Avoid conflicts with customers. Customers come from all walks of life. When you meet some unreasonable and demanding customers, you should euphemistically explain the company's purpose. Cashier's Responsibilities A good cashier should prepare the following items 10 minutes before going to work every day: RT Mart: Put some silver heads, prepare enough plastic bags and running water, and bring enough coins. When recording the last item on the cash register, be sure to ask the customer if there are any other needs. If not, please press the change button to make changes. When you receive the cash from the guests, you should see the face value clearly, and when you find the change, you should also see the amount of the change clearly and show it to the guests, so as to avoid unnecessary disputes caused by the mistakes and omissions of the change. When you leave your post temporarily during work, you should pay attention to: lock the cash register and hang up the pause card; Identification of counterfeit banknotes: if you receive large denomination banknotes and find them suspicious, you should inform the manager or senior cashier for handling;