I. Training methods and objectives:

1. Training method: the time is flexible, but it should be targeted, segmented and comprehensive, and strive for comprehensiveness. Deeply improve the service level and management level of employees;

2. The purpose of training: to enable employees to basically master the service process, responsibilities and work standards in a short time, and meet the post requirements;

3. The significance of training: to make employees know the nature, job responsibilities, service procedures, service standards, conditions and quality of the work they are engaged in, and to make employees know the general situation, safety system, fire protection and maintenance of the hotel.

2. The tasks of housekeeping department and the quality training of employees;

3. Introduce the hotel:

1. Introduce the number of rooms owned by the hotel, the types and characteristics of the hotel, the layout and shape of the rooms.

2. Introduce the location of hotel related facilities.

3. Introduce the organization, rules and regulations and job responsibilities of the housekeeping department;

4. The daily management of housekeeping department includes the following main contents:

(1) plan management;

(2) organization and management;

(3) personnel management;

(4) Management of materials and equipment;

(5) quality management;

(6) Budget management;

5. Improve the training of management knowledge and skills related to housekeeping business;

6. About the use and operation process of mechanical equipment;

7. Etiquette, manners and appearance training;

8. Complaint case analysis;

4. Room cleaning procedures include: making beds, toilets, dust removal, placing and equipping items;

5. Provisions on the equipment and use of working vehicles;

6. Use of workshop, storage of articles and safety of electrical equipment;

Seven. Procedures for cleaning public areas, corridors, fire escapes, elevator halls, elevators, lobbies, restaurants, administrative offices and employee activity areas;

Eight. Performance and usage of cleaning agent;

Nine. Legacy items, VIP reception, guest room items borrowing and key management;

X. assessment:

(1) business knowledge assessment (written test answer) 70 points;

(2) 30 points for business practice assessment;