Code of practice for nail workers

There are many nail shops in the street, although they are small, they are very popular in big cities. The following is the code of conduct for nail workers I compiled for you, I hope it will be useful to you!

In-store personnel system

1. Don't be late and leave early, strictly observe the shift change, and be deducted for being late once 10 yuan, and be rewarded for being full-time for one month 100 yuan.

2. Wear light makeup at work, wear high heels and no sports shoes. No dandruff, greasy hair, wear work clothes every day. Colleagues should take the initiative to greet each other when they meet, reward 50 yuan once a month, clean the bathroom once a day, and don't wear a fine.

3. Don't be absent from work, rest four days a week, and ask one day in advance for sick leave and personal leave.

4. All employees should unite as one, carry out their duties, serve sincerely, do their jobs well, and don't gossip. If there is any employee dispute, find out the reason and hold it accountable, and deduct half of the bonus of the responsible person in that month.

All personal belongings are put in the back room, not on the sofa or bed.

6. Health division of labor in the morning and evening, and people in the evening are responsible for taking out the garbage, putting things away and turning on the lights. Sweep the floor, mop the floor, clean the table, turn on the humidifier and air purifier in the morning. Bathroom and glass hygiene are divided into two parts, which are cleaned once a month.

7. Organize a party for employees in the store once a month, and employees can express their opinions.

8. Welfare: Employees can enjoy a shoulder and neck massage once a month.

9. Warmly receive customers and answer patiently with a smile. Store handbags, articles, etc.

10. Go to and from work on time, and don't be late, leave early or be absent from work. Personal leave and sick leave should be handled properly.

1 1. Work tools must be cleaned and disinfected before and after use, and placed neatly. Articles unrelated to work cannot be placed in the workplace. After the equipment is used up, it must be put back and cleaned up. Those who cause damage to articles or equipment due to negligence will be subject to economic penalties.

65438+

13. Shift change according to regulations. If losses are caused in violation of regulations, corresponding punishment shall be given.

14. Before coming off work, check water, electricity, doors and windows and other facilities according to the system, and do a good job of fire prevention and theft prevention.

15. Do a good job of picking up and dropping off guests. What shall we do? One Belt, Two Get Three Demonstration? (that is, taking a seat, delivering tea, introducing products and nail art knowledge) Grasp the customer situation, pay attention to abnormal customers, and report problems in time. There are voices expressing gratitude for picking up and dropping off guests, and voices apologizing for mistakes and mistakes in work. Receive guests from beginning to end, and the handover work should be clear.

16. Meet relatives and friends for a short time at work, don't make personal phone calls, don't smoke, drink, play cards and mahjong in the workplace, and don't engage in activities unrelated to work. Before leaving the workplace, you must obtain the consent of the supervisor. Do not bring others into the workplace without permission. We are not allowed to take our goods out of the store or give them to others without permission, nor are we allowed to steal them.

17. If any damage or fault is found, it should be reported to the superior for treatment in time and contacted for maintenance, so as not to affect the work.

18. Tools must be cleaned and put in order before and after use. Articles unrelated to work shall not be placed in the workplace. After the equipment is used, it must be put back and cleaned.

19. Obey other work arranged by the manager or supervisor.

20. Work should be serious and responsible, and strive to complete the task accurately. If you have any problems, report to your superiors and ask for instructions. Because of the weak sense of responsibility, the parties concerned will be financially punished for human error or affecting the nail art effect because they do not follow the service standard. In the process of operation, we should ask more questions, observe more and learn more.

2 1. Be polite to the guests when checking out, and repeat the cash payable by the guests after counting, so as to prevent the phenomenon of wrong orders and missing orders.

22. Handle the items left by guests or colleagues in time and report to the manager or supervisor.

23. Every employee has the responsibility to keep our store clean and tidy, and don't throw cigarette butts and sundries everywhere. Qi Xin works together to persuade customers to abide by it and maintain the normal order of our store.

24. Love our store, publicize our store, and consciously safeguard our reputation.

25. Don't contradict your boss, delay, refuse or terminate the work arranged by your boss without reason. If you are not satisfied, you can complain to the next higher level and seek a reasonable solution.

26. If you encounter an unexpected situation at work, the boss is absent and must be solved immediately, you should call or handle it properly.

27, have the spirit of cooperation, do a good job at the same time, but also create conditions for colleagues, pay attention to service quality, so that guests can be impeccable about service.

28, form a good habit of saving electricity and water, save the use of products and consumables, take good care of public property, see bad place immediately notify the maintenance.

29, instruments and consumables should be used in strict accordance with the standard operating procedures.

3 1, don't let your mood affect your work.

32. Keep our business secrets.

Attendance and vacation system

1. This industry is a service industry, so it is impossible to give consideration to holidays and vacations.

Second, implement a rest system. Every week/everyone has a day off. Rest time should avoid business peak, and the manager should arrange the class schedule every month.

Third, the Spring Festival holiday will be notified separately according to the actual situation.

Four. Relevant regulations:

Ask for leave: ask for leave one day in advance; Those who ask for leave deduct twice the salary of the time they ask for leave.

Late:

Those who fail to sign in at the designated working hours are deemed to be late or leave early, and the late/early leave will be deducted 10 yuan; Those who don't arrange their work according to shifts are regarded as absenteeism; Absenteeism will be deducted from the day's salary.

working lunch

1. Each class has a meal time; The time is 60 minutes;

2. The meal schedule must obey the manager's arrangement;

Please clean up and maintain personal hygiene after eating.

Tool regulations:

1. Before going to work, change shoes with heels in advance, wear apron and badge outside, and be neat and generous;

3. Don't exaggerate when wearing jewelry;

Personal electrical appliances storage instructions:

1. The store should equip each employee with a set of personal appliances and agree on a reasonable and effective service period; Employees should take care of them;

2 beyond the reasonable period of validity, to be updated as appropriate;

3. If the valuables are abnormally damaged due to personal reasons within the time limit, the employees shall pay compensation according to the price.

4. If it is lost due to improper personal custody, the employee shall compensate at the original price or discount.

Wage management

Employment and probation

The internship period for new employees is three months, counting from the date of training. The previous week is a probation period, and those who fail will be dismissed. Those who voluntarily leave their jobs or are not hired during the internship period will not be paid, and those who have nail-dressing experience will be paid according to the intern level 1500~2000 (first month 1500, second month 1800, third month 2000) without commission. For those who have no experience, 450 yuan provides food supplement, transportation subsidy 100 yuan, and telephone subsidy to 50 yuan in that month. If there is training abroad, the company is only responsible for travel and accommodation, and eats at its own expense. There is no commission salary during the training internship. After the internship training period, the new employees who pass the examination will become regular employees and sign a formal employment contract. Basic salary of junior manicurists 1000 plus 30% commission (within one year of working experience), performance of intermediate manicurists 1500 plus 30% commission (within two years of working experience), and performance of senior manicurists 4000. Senior manicurist's basic salary 1800 plus 30% commission (working experience within three years), manicurist's performance is 5000. The store manager's performance (minimum turnover in the store 10000 yuan or above) is unqualified or continues to study, and will not be hired as appropriate.

cash day

Pay last month's salary on the 8th of each month; Attendance shall be the responsibility of the store manager, who shall complete the attendance statistics of last month before the 5th of each month. If you have any objection to the salary payment, please apply for a review within 5 days from the date of payment, and the manager will be responsible. If he is dismissed due to violation of relevant regulations during his work, he shall be paid according to the actual working days of the month;

Salary structure:

Basic salary+commission salary+post salary

1. Basic salary:

2. Commission salary:

Service commission: personal service income is 30% of turnover as service commission;

Commission on sales products: 30% _ _ _% of the profit of sales products is used as commission;

Commission on card sales: 30 _ _ _ _% of the face value of employees who sell membership cards.

3. Post salary: store manager plus post salary

Salary calculation method

1, cooperate with store managers, shop assistants and computer handbooks to count employees' personal performance and calculate personal commission.

2. If there is any discrepancy, check with the receipt, and abide by the nail shop staff code.

1. Abide by national laws, policies and company rules and regulations.

2. Abide by professional ethics, enterprise discipline and civilized service.

3, love their jobs, love hospitals, love jobs, and enthusiastically serve customers.

4. Learn with an open mind, be proactive, and strive to improve service quality and work efficiency.

5. Take care of the operation and management of the store and all the property in the store.

The manager's job content

Time work content, project inspection results

Open the door at 9:00 and turn on the electrical lighting equipment.

Attend (sign in)

9:00? Check the hygiene in the store at 9:30

9:30? Morning meeting at 9:50

9:50? 10:00 Check guest goods and goods in stock.

10:00? 17:00 patrol (appearance, service, order, equipment)

Assist customers and get to know customers and employees (customer visits)

17:00? 17:30 to check the accounts and articles of the day.

17:00? 17:35 shift change (financial and goods accounts of the day)

17:35? 2 1:00 patrol (appearance, service, order, equipment)

Assist customers and get to know customers and employees (customer visits)

2 1:30? 22:00 Summarize the work (service, health, performance) of each department on that day.

22:00? 22: 10 check the electrical equipment: all kinds of lights, computers, light boxes, etc. in the lobby.

Close the door to check overtime, arrange the personnel on duty and check the water and electricity.

Zhou Zhi training: in-store etiquette, sales, technical training, products

Technical lectures (once a month): crystal, phototherapy, sculpture, painting.

Employee performance evaluation: manicurist, front desk

Cost control nail polish, low-value consumables (masks, cotton swabs), water and electricity

Store meeting: convey the contents of the company's regular meeting, summarize this week's work, solve the problems of employees in the store, and arrange the role orientation of next week's work;

1) is the manager of this store.

2) Analyze the operation status of our store from the operator's standpoint, implement our store's operation policy and brand strategy, and do our best to fulfill the rights and obligations of managers;

1) has the obligation and right to participate in the recruitment of employees in the store.

2) Have the right to reward and punish employees, and put forward suggestions for promotion and demotion according to employees' performance.

3) Have the obligation and power to check and evaluate the daily performance of employees.

4) Have the obligation and right to adjudicate emergencies in the store.

5) Have the obligation and power to put forward opinions and suggestions on the quality of issuance.

How to open a nail salon?

How to open a nail salon and choose a good store location is the key. Starting from reality, how to rely on mountains and water to eat water? Make good use of your local resources, follow the trend, follow the trend!

The image and grade of a nail salon are related to whether your business can grow. Store image design, product display rack, display cabinet, operation area, leisure area and other functional area combinations, display placement and decoration layout, are these details and overall image in place?

Every time a manicurist gives a manicure to a customer, he should design a variety of services according to the customer's needs? Parcel? Give customers a choice. For a standard star nail salon, your shop should have all kinds of auxiliary items such as manicure, painting, hand and foot skin care in place to meet the needs of customers at any time.

How to open a nail salon? Remember, manicures are for customers. If the customer likes it, you should try your best to do it well. I think it's good, but the customers don't like it. Don't put it first. Remember again that what customers like is the best.

At the beginning of opening a store or during the holiday promotion, make a discount, so that customers can taste the benefits of the first discount once or twice and will come back later. Don't try to eat it all at once, okay, fatty? .

Occasionally using low-price strategy will make customers flock to you and improve your business a lot.

The membership card is for promotion, not for promotion.

It's rare for a cosmetic customer to be infatuated with her, and come to pay tribute from time to time, earn a little money and send a card. As long as she (he) comes often, you actually earn her (him) again, right?

Peace of mind, high-grade service and reasonable profit. If you are in a good mood, the customers will be in a good mood. You will earn a lot of money if you are willing to spend a lot of money. Of course you will be happy and in a good mood.

How to open a nail salon? In order to make your store a household name, spend a little money on local media and place orders in crowded streets. You should be willing to spend this money to earn back the advertising fee.

Many people care about maintaining their hands, but 80% of them have only a vague understanding of professional manicure. If the customer doesn't understand, try to communicate with her (him) and listen to your patient introduction. Finally, they will listen to your advice.

Nail shop advertising slogan

1, let your fingertips dance with you!

The city is full of golden flowers.

3. The elegant manicure began.

Did you get a manicure today?

5, beautiful nails can make you different!

6, really manicure, really affectionate.

7, the heart flies, the United States refers to first class.

8, ten fingers in one hand, pointing to Zenghui

9, delicate hands, ten fingers add luster

10, Liugong generations, ten fingers envy.

1 1, our service? Fingers? For you!