In study, work and life, people gradually realize the importance of post responsibility. Post responsibility refers to the work content that a post needs to complete and the scope of responsibility that it should undertake. Responsibility is the unity of post and responsibility, which consists of two parts: the scope of authorization and the corresponding responsibility. So what kind of job responsibilities are effective? The following is the job responsibilities of Tmall customer service supervisor that I sorted out for your reference, hoping to help friends in need.

Responsibilities of Tmall Customer Service Supervisor 1 Responsibilities:

1. Supervise the pre-sale transformation and service quality, find the pre-sale problems in time through the red rabbit and chat records, collect the problems, conduct pre-sale training, and improve the inquiry transformation rate, sales efficiency and category professional ability.

2. Control all kinds of DSR and store comprehensive scores, as well as store quality indicators, supervise after-sales reception quality, find after-sales problems in time through various indicators and chat records, train and correct them in time, and continuously improve customer retention rate and after-sales service satisfaction.

3. Assist the operation supervisor or the operation promotion plan, do a good job in supporting consultation and implementation, and provide follow-up related customer service, and * * * complete the monthly goal of the team.

4, newcomers (pre-sale/after-sale) induction training, new product professional knowledge training.

5. Docking and optimizing the implementation of the company's online store housekeeper system closely related to the customer service department.

6. Hold irregular meetings according to actual needs, correct problems in time, and improve the service quality arranged by the team.

8. Responsible for member management and exclusive customer service system construction;

Qualifications:

1 above, 2 years customer service experience in e-commerce, 1 above customer service management experience;

2. Familiar with the customer service management system of e-commerce third-party platforms such as Taobao and Tmall, and experience in electronic and digital industries is preferred;

3. Organized, strong communication skills, good service awareness and marketing awareness, and proficient in various online sales skills;

4. Proficient in the order operating system and strong operational ability.

Tmall Customer Service Supervisor Job Responsibilities 2 Responsibilities:

1. Make customer service management (pre-sale, in-sale and after-sale) plans in combination with 3C digital products and platforms, and manage the daily work of the team;

2. Formulate work regulations to make the department operate more smoothly;

3. Supervise the service quality of online customer service, find problems, find out the existing problems of employees and give guidance, so as to improve the service quality of employees;

4. Communicate the problems existing in the work, deal with and solve the problems, and set the work focus;

5. Track and supervise the indicators of team customer service members;

6. Statistics, collation, analysis and reporting of team performance data; job description

Requirements:

1, majors in marketing, e-commerce, management and education are not limited;

At least 2.2 years working experience as a customer service supervisor in Tmall store or JD.COM platform, familiar with the daily workflow of e-commerce customer service department, and skilled in using customer service related application tools;

3. Experience in customer service team management is preferred;

4. Strong communication and expression skills, adaptability and service awareness;

5. Strong customer complaint handling ability and sales skills;

6. Experience in 3c digital products is preferred.

Tmall Customer Service Supervisor Job Responsibilities 3 Responsibilities:

1. Arrange customer service shifts reasonably according to the project, the consulting volume in each period and the store operation plan;

2. Properly arrange the implementation of pre-sales and after-sales business, and help subordinates solve abnormal and difficult customer complaints;

3. Communicate the activity content and new product information of the operation team, and be able to edit relevant texts to guide customer service implementation;

4. Systematic customer service induction training and daily speech sharing;

5. Other e-commerce operations related to customer service.

Requirements:

1 or above, 1 year customer service experience in e-commerce, team management experience or outstanding ability is preferred;

2. Be familiar with the platform rules of Taobao/Tmall platform and understand various customer service indicators;

3. Excellent communication skills and strong sense of service;

4. High sense of responsibility, able to work under pressure and make progress.

Tmall Customer Service Supervisor Job Responsibilities 4 Responsibilities:

Be responsible for making the customer service team's goal decomposition task, making the implementation plan, and controlling the implementation process and results.

Responsible for optimizing existing customer service personnel and improving organizational ability,

Responsible for formulating the work uniform of the department, not constantly optimizing the workflow on the existing basis.

Responsible for collecting customers' opinions and suggestions and feedback from leaders, regularly reporting the management work of various departments, and assisting other departments to carry out related work.

Responsible for improving the ability of customer service team.

Requirements:

At least two years working experience, sales team management experience is preferred;

Familiar with customer service evaluation indicators, with excellent customer handling skills and experience.

Strong team management ability, overall planning and planning ability.

Familiar with the operation and rules of e-book business platforms such as Tmall and Taobao. Proficient in the whole process of pre-sale, sale and after-sale.

Have organization, coordination and team spirit,

Good creative thinking and understanding ability,

Tmall customer service supervisor job responsibilities 5 responsibilities:

1, familiar with Taobao operation process, able to properly handle all sales-related matters in the store;

2. Encourage customer service to achieve work objectives, and improve the team's business ability and work enthusiasm through communication, training, assessment and reasonable bonuses; Lead the customer service team to complete the sales performance, and be responsible for the decomposition and implementation of sales targets;

3. Optimize the quality of customer service team, be responsible for the daily management, supervision, guidance, training and assessment of customer service personnel, cultivate talents, formulate customer service norms, processes and systems, improve the feedback and solution process of common customer problems, and comprehensively optimize customer service quality;

4. Be familiar with chat tools, communicate with customers online through Want Want, understand customer needs, and improve the order closing rate;

5. Make a customer service training plan and organize its implementation, constantly improve the business skills of customer service personnel through training, and guide the work organization and skills of after-sales customer service personnel (return, refund and inspection);

6. Promote the implementation of customer service norms and systems, implement promotion plans, and cooperate with the operation team to improve the service satisfaction and praise of marketing;

7. Collect customer information, properly handle customer dissatisfaction and opinions, conduct customer demand analysis, and put forward reasonable suggestions to superiors.

Requirements:

1, more than two years of senior customer service experience in Taobao shop and more than one year of customer service supervisor experience in Taobao;

2. Organized, strong communication skills, good service awareness and marketing awareness, and proficient in various online sales skills;

3, good at team building, can effectively manage the team to complete the sales target set by the company;

4. Familiar with online shopping process, skilled in using online communication tools and various office software;

5. Familiar with B2C and C2C operation modes and processes, and familiar with Taobao website and Tmall website;

6. Experience in Taobao customer service management is preferred;

7. Honest, careful and patient, able to handle the relationship with colleagues and customers;

8. Good word processing skills and fast Chinese character input.

Tmall Customer Service Supervisor Job Responsibilities 6 Responsibilities:

1, responsible for managing the e-commerce customer service team, guiding, supporting and supervising the daily work of customer service;

2. Be familiar with the store products, have relevant professional knowledge, and strictly implement the company's operating procedures;

3. Responsible for, supervise and inspect the online shopping guide of subordinates, answer customers' questions about products, receive customers' orders and consultations, and facilitate the closing, placing, follow-up and after-sales service of orders;

4. Organize relevant professional knowledge and write customer service standard questions and answers;

5. Collect customer information, properly handle customer opinions and analyze customer needs, and put forward reasonable suggestions to the operation and relevant departments;

6. Make a training plan and organize its implementation, improve business skills and lead the team to complete sales performance;

7. Responsible for the collection, statistics and analysis of relevant data, complete employee performance appraisal, and establish a reasonable customer service appraisal standard and service quality index system;

Requirements:

1, with more than 2 years experience in e-commerce customer service management in clothing industry, familiar with the operation system and process of e-commerce customer service management;

2. Experience in garment industry is preferred.

Tmall Customer Service Supervisor Job Responsibilities 7 Responsibilities:

1, responsible for the daily management of online store after-sales customer service, including scheduling and after-sales index monitoring;

2. Customer service training before and after sales;

3, support after-sales work, difficult order processing, temporary event decision-making, complaint handling, etc.

4, statistics monthly after-sales report and put forward the improvement plan;

5. Coordinate the relationship between customer service department and other departments, and complete other tasks assigned by superiors.

Job requirements:

1, with at least 1 years experience as customer service supervisor in relevant online stores;

2. Have pre-sales and after-sales customer service experience;

3. If you are familiar with Taobao customer service;

4. Good at communication, careful, patient and able to work under pressure;

5, familiar with Taobao rules;

6. Be familiar with the background of online stores and handle orders skillfully;

7. Have high communication skills and high emotional intelligence.

Responsibilities of Tmall Customer Service Supervisor 8 1, pre-sales/after-sales data tracking and processing

2. Docking of operational data and activities

3. Arrange the work of the pre-sales team/after-sales team and arrange the duty.

4. Pre-sale/after-sale related issues.

5. Pre-sales/after-sales team assessment to ensure the pre-sales/after-sales team personnel reserve and normal operation.

6. Xiaomi's daily chat record, problem diversion, feedback and processing, data collection and processing, etc.

7, customer service related work quality inspection work

8. (Pre-sale) Be responsible for the overall inquiry conversion rate of the team and improve the conversion rate.

8. (After-sales) Be responsible for the team's comprehensive indicators and customer satisfaction, reduce the complaint rate and improve service quality.

Tmall Customer Service Supervisor Job Responsibilities 9 Responsibilities:

1, responsible for customer service team management, dealing with all kinds of problems in online consultation, online sales and after-sales service immediately.

2. Be responsible for answering, following up and giving feedback about online customer consultation, and be able to solve general complaints;

3. Be familiar with Taobao Tmall rules and handle customer service needs;

4. Good at summarizing, able to summarize various after-sales problems, analyze the reasons, give suggestions and solutions and report them;

5. Good communication and cooperation awareness, strong sense of responsibility, and ability to deal with various problems from beginning to end;

Qualifications:

1, familiar with common computer software, excellent text input ability (more than 60 words per minute);

2. Good service awareness, strong communication and expression skills and affinity;

3. Have a strong initiative service spirit and be able to adapt to greater work pressure;

4. Have team spirit and love the e-commerce industry;

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