Hospital department work plan 1 In order to improve the service consciousness of outpatient nurses, standardize nurses' behavior and improve the overall quality of outpatient nursing team, the nursing work plan is formulated as follows:
First, strengthen the standardized training of nursing staff, especially the basic knowledge of oral nursing, continuously improve the professional level of outpatient nursing staff, and better carry out clinical nursing work.
1. Because most of the outpatients are junior nurses, the plan mainly starts with basic oral nursing training, strengthens their learning awareness, and guides, cares, supports and helps them reach the standard.
2. Strengthen professional skills training: formulate the standard of oral nursing operation process and assessment plan, organize assessment after monthly operation training 1 week, and concentrate theoretical papers and organize examinations according to the monthly training situation, which requires practical results and practicality.
3. Establish the assessment criteria for nurses to become full-fledged, so that nurses can quickly adapt to clinical work after becoming full-fledged.
4. Update professional theoretical knowledge and actively participate in doctor teaching and business study.
5. Encourage nurses to learn oral theory books, enhance their awareness of learning, and constantly explore and forge ahead.
Two, the establishment of inspection, evaluation and feedback system.
Head nurses and head nurses often go deep into outpatient clinics for inspection, supervision and evaluation. The evaluation method is to evaluate nurses on the spot, check the cooperation of nurses in clinical operation, listen to doctors' opinions, find out the problems existing in nursing work and put forward rectification measures.
Third, standardize the management of the clinic (such as the cleanliness of the clinic, the placement and storage of various items, etc.). ), and formulate clinical nurse management norms and work flow of nurses in disinfection room.
The monthly performance appraisal standards for clinical nurses are formulated from the aspects of nursing professional level, job responsibilities, work attitude, etc., and announced before the 5 th of the following month, which publicly praises nurses with good performance and gives guidance and encouragement to nurses with poor performance.
Fourth, strengthen nursing safety management.
1, the system of one person, one use and one disinfection is strictly implemented during the operation, and nurses are required to have personal protection consciousness and follow the principle of aseptic operation during the operation. Wear film gloves when taking public equipment or articles from the clinic, and wrap the working ends of public equipment (such as whitening instrument, root tester, light curing lamp, etc.). ) with antifouling film.
2. Establish emergency plans such as power failure and fire, and set up disinfection rooms for all nurses to learn and use.
Five, public equipment fixed-point placement, personnel management.
In order to facilitate clinical work, outpatient public equipment is placed at fixed points and managed by special personnel, and various use registration systems are formulated, and the responsibility lies with people.
Six, pay attention to nurse etiquette and communication skills, improve service quality.
Cultivating nurses to establish a good professional image requires paying attention to personal gfd during working hours and supervising at any time in daily work. Plan to organize nursing staff to learn nurse etiquette.
Seven, do a good job of teaching new nurses.
Strict requirements for new nurses and establishment of formal assessment standards. The new clinical nurses are taught by the head nurse, who needs to give feedback to them regularly, and the head nurse will assess them (theoretical papers and practical exercises) to decide whether to hire them.
Eight, cultivate nurses' sense of diligence and housekeeping.
Cultivate nurses' management consciousness, practise economy, manage the house diligently, be a good outpatient housekeeper, avoid material waste, and do a good job in accounting doctors' consumables every month.
Nine, objectively evaluate the performance of nurses
According to the objective evaluation of the total score of clinical nurses' monthly performance appraisal, we can really reward the diligent and punish the lazy, and reward the excellent and punish the poor.
Ten, live in harmony and create a good working atmosphere.
Constantly strengthening medical care, nurse-patient communication, contact and cooperation, enhancing coordination, and handling the interpersonal relationship between outpatient doctors and nurses provide a powerful opportunity to improve nursing quality and management. Nurses meet regularly every week, feedback and solve clinical problems in time, and make continuous improvement, so that nursing work can be completed in a planned way with good quality and quantity.
Attached:
1, monthly performance appraisal standard for clinical nurses
2. List of basic training programs for nurses
3, June-July nurse training schedule
4. The awareness rate of tooth extraction instruments and the scoring standard of cognitive use and maintenance of commonly used instruments in stomatology (assessment in June)
5, the assessment criteria for new nurses to become a full member
Work plans of hospital departments 2 1. Understand the situation clearly, unify our thinking, strengthen our confidence, and strive to complete all the work.
The new year should have a new atmosphere, and our hospital should have new characteristics. Facing the present situation of our hospital, we are required to have higher and stricter requirements in management, service and pursuit of quality. The department held a general practitioner's meeting, carefully understood the situation, unified thinking, established the image of the department, established the brand of the new hospital, started from itself, set high standards and strict requirements, and established the concept of prospering the hospital. Although our department is facing the difficulty of low visibility at present, the strong support of the hospital and the superb technology and quality service of medical staff have won the recognition of patients, enhanced cohesion, strengthened confidence and worked hard to complete various tasks. We firmly believe that with the strong support of leaders at all levels, the correct leadership of hospitals at two levels, and the joint efforts of all the staff of our department, Qi Xin, Minsheng Branch will be refined and strong. Let the people really feel at ease and satisfied.
Second, change the service concept and strengthen the service consciousness.
1. Humanized management: The new hospital management can't stay in the original management mode and level. First, we should change our ideas, constantly learn management experience, improve our own management level, oppose centralized management, advocate people-oriented management, carry out humanized service and humanized management, and apply different service methods according to different levels of patients. Strengthen communication among comrades, between doctors and patients, and between nurses and doctors. Comrades at all levels dare to grasp and manage, but don't be good people. The department promotes righteousness and makes the department a United, hard-working and positive team.
2. Improve service measures
(1) the warm reception of newly admitted patients.
(2) Careful education.
(3) Dispose of new patients in time, and strive for correct disposal within 30 minutes.
(4) Critical patients appear immediately and communication is in place.
⑤ The competent doctors and nurses are responsible for escorting critically ill patients for examination.
6. Medical staff must keep the ward clean, bright and comfortable.
⑦ completely change the concept, change the service to hotel style, and completely put an end to the phenomenon that no one picks up the cold and hard.
⑧ Send out the ward when leaving the hospital, and explain the matters needing attention repeatedly when leaving the hospital.
Third, improve various rules and regulations and establish various management organizations.
According to the requirements of hospital management year activities and hospital arrangements, familiar with the core system, the hospital blue book should be equipped with 1 copy. Establishment of departments
① Medical quality management team
② Medical safety team
③ Medical record management team
(4) The sense control team of the hospital, the director of the department is fully responsible, the head nurse actively cooperates, and everyone is conscientious and completes the work.
Fourth, the quality of medical care.
Hospital quality is the most important thing, and it is the foundation of establishing a hospital. It is the lifeline of hospital survival, focusing on connotation construction.
1, from the basic quality, cultivate good quality, beautiful medical ethics, put an end to pampering, poor psychological quality, spleen-loving, weak sense of responsibility, and key supervision by departments.
2. Grasp the quality of grass-roots units, cultivate the comprehensive ability of doctors, and improve the interdisciplinary diagnosis and treatment ability of general practitioners.
3, master the writing of medical documents, starting from the medical record, the medical record writing manual of the health department shall prevail, so as to know fairly well about the patients in charge, and write and sign in time after rounds.
4. Pay special attention to the rescue of critical patients and the diagnosis and treatment of difficult patients. The rescue of critically ill patients and the diagnosis and treatment of difficult patients are generally discussed once a week. The patients with unclear diagnosis 1 day were discussed in internal medicine, and those with unclear diagnosis were discussed in hospital for 3 days.
5, strengthen quality management, the first doctor responsibility system, clear division of responsibilities, both division of labor and cooperation, adhere to the system of three rounds a day, know fairly well about the daily critically ill patients, look over the newly admitted patients one by one, eliminate potential hidden dangers, strictly implement various operating systems and consultation systems, strengthen communication with patients, sign and write each informed consent form and special examination and treatment agreement, and be responsible for the upper department and the lower department.
Fifth, pay attention to medical safety and don't relax.
The director of the department is the head of the department's safety, responsible for the dean above and the comrades below. He conscientiously implemented the medical system, diagnosis and treatment norms, informed consent and other procedures. Valuable drugs, toxic drugs and property shall be kept by special personnel. In particular, it is necessary to strengthen the communication between doctors and patients, and conduct medical safety self-examination once a month to eliminate unsafe factors in the bud and prevent medical accidents. Reduce and avoid common mistakes and misdiagnosis disputes.
Sixth, speed up personnel training.
With the progress and development of society, diseases are constantly changing and knowledge is updated quickly. Our department has a lot of cutting-edge knowledge. However, because we are at the grassroots level, there are too few opportunities to go out to study and update our knowledge slowly. The backbone of the department goes out for short-term study or training 1-2 times a year to understand the cutting-edge knowledge, develop new business, do a good job in this discipline and keep up with the cutting-edge pace. Doctors at all levels need to strengthen their own learning, pay close attention to the three basics training, and standardize medical behavior. Key doctors are selected for further study. To improve their professional ability, we plan to send doctors and nurses to study diabetes and dialysis this year, and strive to make endocrinology and dialysis departments into first-class departments in yongcheng city.
In a word, under the care of hospital leaders, we will unite as one and work hard to establish quality hospitals and departments in yongcheng city as soon as possible.
Work plans of hospital departments 3 1. Understand the situation clearly, unify our thinking, strengthen our confidence, and strive to complete all the work.
The new year should have a new atmosphere, and our hospital should have new characteristics. Facing the present situation of our hospital, we are required to have higher and stricter requirements in management, service and pursuit of quality. The department held a general meeting of all staff, carefully understood the situation, unified thinking, established the image of the department, established the brand of the new hospital, started from itself, set high standards and strict requirements, and established the idea of "revitalizing the hospital and humiliating the hospital". Although our department is currently facing a small reputation, the strong support of the hospital and the superb technology and quality service of medical staff have won the recognition of patients, enhanced cohesion, strengthened confidence and worked hard to complete various tasks. We firmly believe that with the strong support of leaders at all levels, the correct leadership of hospitals at two levels, and the joint efforts of all the staff of our department, Qi Xin, Minsheng Branch will be refined and strong. Let the people really feel at ease and satisfied.
Second, change the service concept and strengthen the service consciousness.
1. Humanized management: The new hospital management can't stay in the original management mode and level. First, we should change our ideas, constantly learn management experience, improve our own management level, oppose centralized management, advocate people-oriented management, carry out humanized service and humanized management, and apply different service methods according to different levels of patients. Strengthen communication among comrades, between doctors and patients, and between nurses and doctors. Comrades at all levels dare to grasp and manage, but don't be good people. The department promotes righteousness and makes the department a United, hard-working and positive team. 2. Improve service measures ① Warm reception of newly admitted patients ② Education and careful ③ Timely handling of new patients, striving for correct handling of critically ill patients within 30 minutes ④ Immediate handling, communication in place ⑤ Competent doctors and nurses are responsible for escorting critically ill patients for examination ⑤ Medical staff must keep the ward clean, bright and comfortable ⑤ Completely change their concepts, turn services into hotels, and completely put an end to the phenomenon of cold, hard and unresponsive hygiene; ⑧ Send him out of the ward when he leaves the hospital, and explain the matters needing attention repeatedly when he leaves the hospital.
Third, improve various rules and regulations and establish various management organizations.
According to the requirements of the hospital management year and the arrangement of the hospital, get familiar with the core system and realize a manual of the hospital blue book. The department has set up medical quality management team, medical safety team, medical record management team and hospital infection control team. The director is fully responsible, and the head nurse actively cooperates. Everyone does his duty and does his job well.
Fourth, the quality of medical care.
Hospital quality is the most important thing, and it is the foundation of establishing a hospital. It is the lifeline of hospital survival, focusing on connotation construction. 1, from the basic quality, cultivate good quality, beautiful medical ethics, put an end to pampering, poor psychological quality, spleen-loving, weak sense of responsibility, and key supervision by departments.
2. Grasp the quality of grass-roots units, cultivate the comprehensive ability of doctors, and improve the interdisciplinary diagnosis and treatment ability of general practitioners.
3, master the writing of medical documents, starting from the medical record, the medical record writing manual of the health department shall prevail, so as to know fairly well about the patients in charge, and write and sign in time after rounds. 4. Pay special attention to the rescue of critical patients and the diagnosis and treatment of difficult patients. The rescue of critically ill patients and the diagnosis and treatment of difficult patients are generally discussed once a week. The patients with unclear diagnosis 1 day were discussed in internal medicine, and those with unclear diagnosis were discussed in hospital for 3 days. 5, strengthen quality management, the first doctor responsibility system, clear division of responsibilities, both division of labor and cooperation, adhere to the system of three rounds a day, know fairly well about the daily critically ill patients, look over the newly admitted patients one by one, eliminate potential hidden dangers, strictly implement various operating systems and consultation systems, strengthen communication with patients, sign and write every informed consent form and special examination and treatment agreement, and be responsible to the higher authorities and lower levels themselves.
Fifth, pay attention to medical safety and don't relax.
The director of the department is the person in charge of the safety of the department, and is responsible to the dean and the comrades in the department.
Seriously implement the medical system, diagnosis and treatment norms, informed consent and other procedures in place. Valuable drugs, special drugs and property should be kept by special personnel. In particular, it is necessary to strengthen communication between doctors and patients, check medical safety once a month, nip unsafe factors in the bud and prevent medical accidents. Reduce and avoid common mistakes and misdiagnosis disputes.
Sixth, speed up personnel training.
With the progress and development of society, diseases are constantly changing and knowledge is updated quickly. Our department has a lot of cutting-edge knowledge. However, because we are at the grassroots level, there are too few opportunities to go out to study and update our knowledge slowly. The backbone of the department goes out for short-term study or training 1-2 times a year to get to know the cutting-edge knowledge, develop new business, do a good job in the topic and keep up with the cutting-edge pace. Doctors at all levels need to strengthen their own learning, pay close attention to the three basics training, and standardize medical behavior. Key doctors are selected for further study. To improve their professional ability, we plan to send doctors and nurses to study diabetes and dialysis this year, and strive to make endocrinology and dialysis departments into first-class departments in yongcheng city.
In a word, under the care of hospital leaders, we will unite as one and work hard to establish quality hospitals and departments in yongcheng city as soon as possible.
Article 4 of the Work Plan of Hospital Departments, the overall goal:
1, strive for every child to enjoy medical care by 20xx, improve the medical care coverage of children under 7 years old and systematically manage children under 3 years old.
Rate, strive for the neonatal visit rate 100%, with the goal of reducing infant mortality.
2. Do a good job in the prevention and treatment of common diseases and frequently-occurring diseases, prevent and treat rickets, iron deficiency anemia and other diseases as soon as possible, improve the correction rate, reduce the rate of weak children, and realize the management rate of weak children 100%.
3. Various statements of information statistics should be timely, accurate and error-free, and there are traces to follow.
Second, the specific measures:
1, to further strengthen the city's maternal and child health year and the "three networks" monitoring work, improve the timeliness and accuracy of information reporting.
2, conscientiously implement the county maternal and child health care assessment objectives, systematic management of newborns. Actively carry out neonatal visits, promote breastfeeding, guide neonatal care, and achieve three early, early detection, early management and early intervention.
3. Adhere to the "4.2. 1" physical examination, carry out large-scale collective physical examination for children, and add physical examination items as appropriate according to the actual situation.
4, under the leadership and coordination, the kindergarten children aged 3-6 years old for physical examination.
5. Communicate with parents in time to improve the systematic management rate and physical examination rate of children aged 0-3. Strengthen publicity and deepen parents' understanding of children's physical examination.
6, strengthen the training of rural doctors, and timely and effective information communication with gynecology, pediatrics, obstetrics and gynecology, timely grasp the dynamics of children, improve the rate of neonatal treatment.
7. Do a good job in screening frail children, strengthen the management of frail children, and implement project card management.
8. Disseminate popular science knowledge in various forms.