Survey project satisfaction
Excellent but poor.
Product quality appearance 5 1 3 1 1
Logo 6 1 2 2 0
Weight 4 3 2 2 0
Insulation thickness 7 0 1 3 0
Service quality and delivery speed 7 2 1 1 0
Customer service attitude 6 2 2 1 0
Return and exchange speed 5 2 4 0 0
Quantitative statistics 401115101
Use weighted average method or percentage analysis method.
Excellent: 40/77* 100%=
Just as good:11/77 *100% =
According to this calculation
Question 2: How to calculate customer satisfaction? You should set your own scoring criteria, such as 100 for satisfaction, 0 for dissatisfaction and (451*100)+(60 * 0)/(511*/kloc-0 for satisfaction.
Please accept it, thank you!
Question 3: How to calculate the satisfaction rate? Calculation of customer satisfaction rate
Its calculation formula is:
Customer satisfaction rate = number of satisfied customers/total customers * 100%
This index is suitable for measuring customer satisfaction with a single simple index, which is not easy to fully reflect customers' needs and expectations for products, and is not conducive to use.
Satisfaction is a psychological feeling. Whether the customer is satisfied or not depends on the experience after comparing the customer's perception of accepting the product/service with the customer's expectation before accepting it. Customer satisfaction rate refers to the percentage of satisfied customers in a certain number of target customers, which is a method used to evaluate customer satisfaction.
Question 4: Calculation formula of customer satisfaction rate:
Firstly, the scores of satisfaction, generalization and dissatisfaction in the customer satisfaction questionnaire are set to 100, 70 and 50 respectively.
Two, the survey items "product quality", "delivery time" and "price" were given 50%, 30% and 20% respectively.
Thirdly, the collected customer satisfaction questionnaires are counted, and the number of satisfied, average and dissatisfied customers is counted according to different survey items.
1. Calculate the product quality satisfaction rate, delivery time satisfaction rate and price satisfaction rate respectively, and the formula is as follows:
2, calculate customer satisfaction, the formula is as follows:
Question 5: How to calculate the percentage of satisfaction questionnaire? Percent of patient satisfaction questionnaire = (satisfied number X 3)/ (satisfied number X 3+ satisfied number X 2+ dissatisfied number X 1)X 100% patient satisfaction questionnaire = (satisfied number X 2)/ (satisfied number X 3+ satisfied number X 2+ dissatisfied number x1) x/kl.
Question 6: How to calculate the satisfaction of sql? Select a name, and convert (decimal (10,2), AVG (1.0 otherwise 0 ends)) Iman.
, convert (Decimal (10,2), avg (the situation when the status =' unsatisfactory', and then 1.0 else 0 end))bumanyi
From the article
Group by name
This statement can meet your requirements.
Insert into the article value (1,' Zhang San',' Satisfied')
Insert into the article value (2, "Li Si", "Not Satisfied")
Insert into the article value (3, "Zhang San", "Satisfied")
Insert into the article value (4, "Li Si", "Satisfied")
Insert into the article value (5, "Zhang San", "Satisfied")
Insert into the article value (6, "Zhang San", "Not satisfied")
The results are as follows:
Question 7: The calculation method of customer satisfaction is 30 points. This is a sampling method, and the sampling probability represents the overall probability. As for the evaluation content, service attitude, quality, price and efficiency, as long as there is dissatisfaction on the one hand, it is an dissatisfaction, so the answer is:
This person accounts for11020 of1020, that is, 0. 1%, and the overall satisfaction is119/120 = 99./kloc.
Question 8: the calculation method of satisfaction satisfaction satisfaction is an exponential concept, and the measurement satisfaction (depth) is obtained through the weighted calculation of evaluation scores. The internationally accepted evaluation standard is CSI (User Satisfaction Index).
Question 9: How to simply calculate satisfaction? For example, there is a questionnaire *** 1 1 copy. The following table is a summary of 1 1 questionnaire. How to calculate customer satisfaction with the most concise and accurate calculation method?
Survey project satisfaction
Excellent but poor.
Product quality appearance 5 1 3 1 1
Logo 6 1 2 2 0
Weight 4 3 2 2 0
Insulation thickness 7 0 1 3 0
Service quality and delivery speed 7 2 1 1 0
Customer service attitude 6 2 2 1 0
Return and exchange speed 5 2 4 0 0
Quantitative statistics 401115101
Use weighted average method or percentage analysis method.
Excellent: 40/77* 100%=
Just as good:11/77 *100% =
According to this calculation
Question 10: How to calculate customer satisfaction? You should set your own scoring criteria, such as 100 for satisfaction, 0 for dissatisfaction and (451*100)+(60 * 0)/(511*/kloc-0 for satisfaction.
Please accept it, thank you!