Section 1 Basic Principles of Social Communication

First, the principle of reciprocity.

Second, the principle of equality.

Third, the principle of credit.

Fourth, the principle of compatibility

Principles of verb development (abbreviation of verb)

Section 2 Social Etiquette

First, the instrument etiquette

First, choose the right cosmetics and makeup methods that meet your temperament, face, age and other characteristics, and choose the right hairstyle to increase your charm.

The shade of makeup depends on time and occasion.

(2) Don't make up in public places.

Don't make up in front of men.

Don't criticize other people's makeup.

Don't borrow other people's cosmetics.

6. Men should not wear too much makeup.

Clothing and its etiquette

1. Pay attention to the characteristics of the times and embody the spirit of the times;

2. Pay attention to personal personality characteristics

It should conform to your figure.

Three taboos of white-collar women

Taboo 1: The hairstyle is too trendy.

Taboo 2: Hair is like grass.

Taboo 3: make-up is too exaggerated

Taboo 4: the face is green and the lips are white.

Taboo 5: clothes are too trendy.

Taboo 6: Dressing is too sexy.

Taboo 7: Play "Black Woman" every day.

Taboo 8: Step on "platform shoes"

4. Signs and defects of China gentlemen

1. Ten Details of China Gentleman:

There are a pair of clean and slender hands and manicured nails.

② Although you don't smoke, you should carry a lighter with you so that the ladies around you can light their cigarettes when smoking.

Change shirts every day, keep the neckline and cuffs flat and clean, and some will use cufflinks.

(4) There are no hanging objects at the waist, such as mobile phones and pagers.

(5) dealing with women, don't let go of every detail to take care of them, almost in a completely subconscious state of operation.

Don't make any noise when eating.

⑦ Polite expressions are used more frequently than ordinary people.

Prefer loneliness, seek peace of mind, quiet body and passionate meditation. Therefore, in terms of ideology, gentlemen like classics in good dance prose and good literature and art, and seldom watch flashy and noisy frolic works, including movies and television. Watch it once or twice. If you feel vulgar, you will never pick it up again, including discussion.

Pet-name ruby invisible, silent alone in the crowd.

Attending in the attitude towards love, consider too much, often appear indecisive.

2. Ten shortcomings of China gentlemen:

Hands are clean and beautiful, but once you enter the room where you need to take off your shoes, there will be a strange smell in the air.

Although you carry a lighter with you, it is a disposable plastic lighter.

(3) When wearing a brand-name watch, your wrist is arrogant.

Although I change my shirt every day, I always wear the same tie.

(5) Although there is no mobile phone or pager hanging around my waist, I often talk loudly to my mobile phone in public places to make it ring in the cinema.

Despite the unusual respect for women, the contrast with same-sex friends is too great and rebellious.

All landowners don't make a sound when eating, but they are conspicuous when drinking soup.

Today, although polite expressions are used more frequently than ordinary people, they are used to a doubtful degree.

Pet-name ruby would rather be lonely than afraid to meet strangers.

Attending to think too much about the attitude towards love is not to make up your mind, but not to believe at all.

Second, etiquette and etiquette.

(1) To create a good communication image, you must pay attention to manners, so you must pay attention to your behavior. Manners and manners are the expression of self-sincerity, and a person's external manners and actions can directly show his attitude.

Be polite to others, be natural and graceful, observe the general etiquette of advancing and retreating, and try to avoid all kinds of impolite and uncivilized habits.

(2) When visiting the customer's office or home, ring the doorbell or gently knock on the door before entering the door, and then stand at the door and wait. Don't ring the doorbell or knock on the door for too long. Don't enter the room without the permission of the owner or the owner.

(3) Behavior in front of customers

☆ When meeting customers, you should nod and smile as a gift. If you don't make an appointment in advance, you should apologize to the customer first and then explain your purpose. At the same time, take the initiative to greet or nod to everyone present.

☆ In a customer's home, you can't come uninvited. Even if you are familiar with it, don't tamper with the things on the customer's desk, let alone play with the customer's business card, and don't tamper with the books, flowers and other furnishings in the room.

☆ It is not easy to sit down by yourself before others (hosts) sit down. Sit up straight, lean forward slightly and don't cross your legs.

☆ Talk to customers with a positive attitude and a gentle tone. When the customer speaks, listen carefully and answer with "yes" first. Keep your eyes on each other and pay constant attention to each other's expressions.

☆ When standing, keep your upper body stable, put your hands on your sides, don't be stingy with your back, don't put your hands on your chest, and don't lean sideways. When the host gets up or leaves the table, he should stand up at the same time. When you meet a customer for the first time or leave, you are humble, unhurried, well-behaved and polite.

☆ We should form good habits and overcome all kinds of indecent behaviors. Don't blow your nose, pick your ears, pick your teeth, get a manicure, yawn, cough or sneeze in front of customers. There is nothing you can do. Cover your mouth and nose with your hands, face sideways, try not to be present, and don't throw scraps of paper. Although these are some details, together they form the overall impression of your customers.

It should be noted that putting on makeup in front of people is a female habit that men hate most. At this point, the practice has been relaxed. After eating in the restaurant, people can see lipstick and powder, and no one will make a fuss. However, that's all, not too much. When you need to comb your hair, wipe your nails, apply lipstick and makeup, or apply lipstick with a brush, please go to the dressing room or bathroom. Dressing up in front of people is a habit that women hate most. Similarly, the behavior of tidying hair, clothes and looking in the mirror in front of people should be restrained as much as possible.

Third, talk about etiquette.

Communicative language

When you meet for the first time, you should say: Nice to meet you.

Visit others should say: visit.

Waiting for others should say: wait.

Please don't apply: stay.

The other party's letter should be called: Shu Hui.

Trouble others should say: I'm sorry.

Asking for help should be: please.

Ask for convenience should say: excuse me.

The trustee should say: please.

Ask for advice. Ask for advice.

Other people's suggestions should be called: guidance.

Please answer the application: excuse me.

Application of praise: high evaluation

What is reduced should be said: regression.

Asking for forgiveness should say: tolerance.

Welcome customers should be called: patronize

The age of old people should be called: longevity.

Long time no see, it should be said: long time no see

Guests come to apply: here they come.

If you leave halfway, you should say: I'm sorry.

Say goodbye to others.

Gift function application: Yazheng

2. Eight annoying behaviors in communication

(1) often complains to people, including personal economy, health and work, but doesn't care about other people's problems and is never interested;

2 nagging, saying only trivial things, or repeating some superficial topics and opinions that are irrelevant;

3 attitude is too serious, unsmiling;

4 words are monotonous, emotions are invisible, and emotions are sluggish;

⑤ Lack of dedication and quiet independence;

6 allergic reaction, exaggerated and vulgar tone;

⑦ Self-centered;

Being too keen on winning the favor of others.

3. 26 mistakes that damage personal charm in communication

Don't pay attention to your tone, and often speak in an unpleasant and antagonistic tone.

You just love to talk when you should be silent.

Interrupt others' words

Abuse of personal pronouns, so that every sentence contains the word "I"

Asking questions arrogantly gives the impression that only he is the most important.

◎ Insert some topics that are close to you, but will make others feel embarrassed.

Come uninvited

◎ Blow your own horn

Laugh at the social dress code.

◎ Call at an inappropriate time.

Say something boring on the phone that others don't want to hear.

◎ Write an overly intimate letter to an unfamiliar person.

Whether you know it or not, you can express your opinions on anything at will.

◎ Publicly question the reliability of other people's opinions.

Arrogantly refuse other people's demands.

Say something to look down on others in front of friends.

Blame people who disagree with themselves.

Comment on other people's incompetence

Correct the mistakes of subordinates and colleagues in front of others.

Complain about being rejected after asking for help.

Ask for help with friendship

◎ Improperly worded or offensive.

◎ Express dislike on the spot

Always thinking about unfortunate or painful things

Complain about politics or religion

Show excessive intimacy.

4. Social "Ten Taboos"

Don't visit busy people. Even if you have something to do, you should leave as soon as possible after it is finished. Don't stand up or be an unexpected guest.

Don't give gifts to people just for business. Giving gifts is in direct proportion to taking care of relatives and friends, but in any case, giving gifts should be affordable and should not be given as "waiting outside" or "handling".

◎ Don't deliberately attract attention, pretend to be the master, and don't be timid and inferior.

◎ Don't be too curious about other people's affairs, ask ask, get to the bottom of it; Not to mention breaking other people's taboos.

Don't make waves and spread gossip.

◎ Don't ask others to suit your temper, but learn to be tolerant.

Don't be disheveled, dirty and smelly. On the other hand, too gorgeous and frivolous clothes will also make others unhappy.

◎ Don't cough, burp or spit in public, and don't decorate your appearance in public.

Don't be out of order, be polite.

Don't leave without saying goodbye. When you leave, you should say goodbye to your host and express your gratitude.