Five Summaries of Operation Department (1)
Since I joined the elite tribe in the middle of _ _ _ and integrated into this big group, I have done everything with my heart, made full use of the platform of elite tribe, improved my ability of organization and coordination, and reviewed my courses and feelings, and gained a lot.
First, strengthen brand image and improve professional quality.
The biggest rule in the work of direct selling department is "nonstandard". Therefore, I have a correct understanding of my work and value, adhere to professionalism, honesty and dedication, earnestly learn the strengths of others, learn the brand culture of elite tribes from leaders and colleagues with an open mind, and improve my professional quality through continuous learning.
Second, be strict with yourself.
Since I entered the big family of the company, I have been strict with myself, taking dullness and willingness to pay as my own criteria. In my work, I use systems and processes to regulate all my words and deeds, strictly abide by various rules and regulations, actively accept opinions from all sides, and actively maintain the good image of the company.
Third, strengthen operational functions.
At work, I pay attention to team building and other work. In these few short months, I can actively cooperate with my colleagues to do a good job in shop and sales. I don't care about doing more or less, I just hope to finish the work successfully.
Through the training of leaders, the support of all aspects of work, and my own efforts, I have made some breakthroughs in my operation in recent months. In the elite tribal direct sales department, the achievements made in the past six months have been affirmed by the leaders. In the third quarter, I was appointed as the head of the management and operation group. These are inseparable from the strict requirements and training of company leaders, which will be a great opportunity and challenge for me. For the second half of the year, I list the following work plans and arrangements:
1. Organize working meetings and irregular morning and evening meetings of this group, convey the spirit of instructions from superiors, reflect the situation of employees and cabinet groups, and play a connecting role.
2. Seriously assist the Director of Operations in his work, implement the daily work contents, and promptly correct any violation found.
3, understand the ideological status of this group of personnel, eliminate bad tendencies, report immediately, study and solve.
4. Strictly implement the workflow, work points and rules and regulations observed by the employees of the Group, and cultivate a high sense of responsibility and enthusiasm for work.
5. Be familiar with the working conditions of the employees in this group, analyze the problems that are easy to occur, and put forward the basic essentials to solve the problems.
6, irregular patrol each position, guide the work of this group of employees and supervise the completion.
7. Carry forward team spirit, corporate culture, keep in mind the company's purpose, and enhance the cohesion and centripetal force of employees.
8. Organize market research, reflect the problems existing in the store and the real needs of customers, and make regular summary reports. In the third quarter, the main channel was completed to attract investment for the empty shop of South Square. There are also reserves for some interested businesses to upgrade the company's brand next year.
9. Seriously study relevant knowledge, be able to consider every detail of complicated essentials, and adopt different leadership and supervision methods for employees.
1 1. Organize and participate in the planning of promotional activities that are beneficial to the sales and brand promotion of merchants.
12, presided over the meeting of this group, analyzed the current work situation, put forward the work requirements and solutions, and defined the work objectives.
13, solve problems according to the rules, pay attention to personal cultivation, and set up a good image for employees.
14, the task of attracting investment, collecting fees and generating income in the distribution area, as well as various indicators, and pay attention to the completion of various indicators at any time.
5. Complete other tasks assigned by superior leaders.
The company leader asked me to be the team leader, which is not a symbol of power, but a responsibility. Therefore, this is a very rare educational process for me. Thanks to the concern of the leaders, I will study with an open mind, work hard and redouble my efforts. Although there are still many difficulties in practical work, I will always be strict with myself, always keep an enterprising spirit, be brave in innovation and keep pace with the times with a high sense of responsibility, challenge risks, face difficulties, be diligent and dedicated, and contribute my strength to the future of Century Jinyuan.
Five Summaries of Operation Department (2)
How time flies! I have been in the company for almost two months. My job is an e-commerce operation specialist. During the trial period, I learned a lot and actively assisted other colleagues in the department to complete their daily work. With the help of my leaders and colleagues, I have been learning and improving my working ability. With a serious and responsible attitude towards the work, I have earnestly completed all the work undertaken, and my working ability has been improved, laying a foundation for better work in the future. The following is a summary of my personal work.
1. Know the company. I started to work in the company on August 6th, because I just took part in social work and came to work in the company for a short time, so the first step when I first came to the company was to get to know the general situation of the company under the guidance of my colleagues in the department, complete the learning tasks assigned by the company, and master what the office needs to know and know. Through the learning tasks in the learning system, we have a deeper understanding of the company's development and planning.
2. Through the study and accumulation of daily work, I have a deeper understanding of e-commerce operation. When I first came into contact with this job, everything in the company was both new and challenging to me. During the work experience is not easy, at a loss in the early stage. Some tasks in e-commerce operation will always encounter some problems when they are executed, and they are also learning and practicing, so some tasks take a long time to execute and the progress is slow. This is the main shortcoming in my work. I will finish the task as soon as possible through continuous consultation and study.
3. Count the daily online sales data, keep abreast of the sales progress of all branches in the region, and understand the reasons for the increase or decrease of company and brand sales.
4. Colleagues get along well, but because of personal or environmental reasons, apart from the main work arrangements, there is less time to communicate with the leaders, and sometimes the implementation of the work will be affected. I will pay attention to this problem in the future and increase mutual communication.
It's been two months since the first day of employment, and I'm quite satisfied with my present post. I didn't know much about e-commerce before I entered the company, so I have been constantly enriching my knowledge since I came. In the past two months, the operation level has been improved to some extent, and the ability has been further improved. After two months of my own efforts and the help of my colleagues, I have a good handling ability and am familiar with the operating procedures of various jobs, hoping to get the approval of the company as soon as possible; At the same time, I am more aware of my job orientation, and the company environment and jobs are suitable for my career planning direction. Seeing the rapid development of the company, I am deeply proud, and I am even more eager to work here as a full-time employee, create value for the company, look forward to creating a better future with the company, and do my bit to realize Suning's dream.
Five Summaries of Operation Department (III)
In a blink of an eye, _ _ waved goodbye to us. On the occasion of the new year, I look back on the road and experiences of the Department of Public Information in the past year, including failure, success, regret and gratification. During this year, the professional knowledge and ability of department personnel have been greatly improved. First of all, I want to thank the company for providing us with a good corporate culture and working conditions, and thank Chairman _ _ for constantly providing us with guidance and support and leading us forward. Over the past year, the Operation Department has mainly focused on the following aspects:
First of all, explore the market-establish branches.
1. In order to better understand the market, open up the market and increase the market share, this year we organized department personnel to conduct detailed research on the investment promotion market in seven provinces, such as _ _, mastered the local design market, and visited and made many friends in the same industry. During this year, I contacted and visited _ _ customers, including _ _ customers who are willing to cooperate with single business and _ _ customers who are willing to cooperate with comprehensive business.
2. Establishment of branches:
(1) Branch _ _ Home Page
(2) Branch _ Home Page
Second, the performance of the branch in completing the project.
The branch signed _ _ copies of contracts, with the total contract amount of _ _ million yuan, which has reached _ _ million yuan, and the actual management fee was _ _ million yuan.
Three. Self-operated projects of the Operation Department:
Self-operated projects of the Operation Department 1 unit, with a total contract amount of RMB _ _ _, have been received.
Summarize the management and business in this year's work as follows:
First, adhere to standardized management.
1. Establish and improve various rules and regulations, lay a foundation for orderly work, and clarify the responsibilities and objectives of departments and individuals, which has played a positive role in strengthening internal control and preventing risks.
2. Strengthen the supervision and inspection of business work, formulate detailed operating procedures, implement effective management measures, and prevent business risks.
3. The projects of each branch shall be operated in strict accordance with the company's procedures, ensuring quality and service, and doing a good job in departmental operation.
The second is to ensure the steady progress of business work and tap new business growth points.
1. All departments should improve their business knowledge and ability, standardize management and operation, and tap new business growth points.
2. Develop new channels, maintain old channels, give full play to the company's business advantages, constantly explore the customer market, and actively promote our business characteristics and advantages to customers.
3. Take the initiative to visit peers, developers and construction authorities in various prefecture-level cities to establish contacts, enhance brand influence and increase cooperation opportunities.
Generally speaking, there are still shortcomings and some problems to be solved urgently, mainly in the following aspects:
1, learning new things is not enough. I often do things by experience in my work, and I use my previous work routines to deal with problems, which shows that I am not bold enough in my work.
2. The technical strength of each branch is uneven, which leads to repeated review of drawings and delays time. In the future, we should standardize management and strictly follow the company's technical requirements to improve efficiency.
3. At present, all branches have opinions on the settlement after the project payment is returned, hoping to control it within three to five working days.
Looking back on the past year, we have made great achievements and made great efforts in the complicated and arduous work. More importantly, the employees of the department have worked together to enrich their business knowledge in their work. Although we have been working hard, the results are not satisfactory, and we need to continue to work hard and struggle for _ _ _ years. Achievements only represent the past, and the work in _ _ has a long way to go. In the new year, we will continue to do our work well, so that the new year will have a new atmosphere and meet new challenges!
Five Summaries of Operation Department (IV)
After a year of asset operation, our department basically successfully completed the asset operation task assigned by the enterprise. Through one year's practical work, our employees fully realize the significance of asset management to the long-term development of the company.
In the past year, we were able to take the initiative to complete the work and tasks assigned by the leaders. With the help of leaders and colleagues, all the difficulties we encountered in our work have been actively and effectively dealt with.
The work of the asset operation department of the enterprise is summarized as follows:
First, actively participate in learning activities to improve business ability.
The asset operation department of our enterprise strives to learn business knowledge, accumulate work experience and master working methods. Because the asset operation department of our enterprise belongs to the public service department, the daily asset operation tasks are numerous, the procedures are complicated and the business scope is wide. While actively learning business knowledge, I also strive to improve my working ability. When handling all kinds of formalities, we should try our best to reduce waste and detour, which not only saves time, but also improves work efficiency.
The second is to fully complete the key tasks of asset management.
In this half year, the operation of key assets of enterprises is the capital operation task of the top ten real estates. The asset operation department of our enterprise implements branch operation, combines various business models and conducts capital operation according to the actual situation, and has achieved good operation effect and excellent performance. It has played a positive role in alleviating the financial pressure of the company.
Third, problems at work.
Due to the nature and historical reasons of our enterprise, some overseas business processing has encountered many policy problems, and some work cannot be guaranteed to be completed in time.
Five Summaries of Operation Department (5)
Under the decision-making and leadership of the company's leaders, the Operation Management Department has been actively working since its establishment in June, 20 _ _, vigorously promoting the establishment and implementation of various management systems of the company, and constantly improving various operation processes and systems of the company. At the same time, it has increased business guidance for various projects and actively helped the projects to coordinate and deal with various long-standing unresolved problems. Looking back on the operation and management work in the past 20__ years, the summary is as follows:
First, the preparation of the manual.
Since the establishment of the Operation Management Department, the first thing to do is to establish a work manual for each position, clarify the work standards and processes of each position, and standardize and rationalize the work processes and responsibilities of each department. After two months' efforts in June and July, the work manuals for each post were issued one after another: customer service manual, cleaning management manual, greening management manual, public order maintenance manual, fire management manual, engineering maintenance manual, handover manual, decoration management manual and quality management manual. The establishment of each workbook provides a basis for the standardized operation of each department and also provides strong support for the evaluation of the project.
With the implementation of various systems, in order to make the company's assessment mechanism more perfect, the operation management department successively formulated performance assessment management methods suitable for Kangju property in June+10, 5438. In 20__ years, the property management company will fully implement the performance appraisal, constantly improve the project operation and management capabilities, and ensure the normal and effective development and implementation of the company's work.
Second, strengthen implementation.
In the process of implementing various systems in the early stage of the company, the company and some project personnel issued
In order to ensure the effective implementation of the company's various systems, the operation management department integrates the company's resources, goes deep into the project, and holds special meetings of various departments to unify thoughts and raise awareness.
Third, training management.
After the company's work manual is issued, in order to make the staff of each property service center familiar with its contents and understand the work processes and standards of each post, the operation management department will set August as the key training month every year, and train the staff of each service center in service etiquette, job responsibilities, operating procedures and operating standards from 6: 00 to 7: 30 every afternoon. Training positions include all positions in the service center: service center manager, customer service, toll collector, maintenance worker, cleaner, etc.
Subsequently, at the beginning of September, the Operation Management Department combined with the training content of the work manual to give an examination to all the staff in the form of examination paper, written examination of customer service and maintenance positions, and oral examination of cleaning staff and public security administrators. After examination, the qualified rate reached 83%, which laid a good foundation for improving the project management level.
Fourth, quality management.
While doing a good job in project training management, the operation management department does not relax the quality management of the project. During training, it checks the basic services of various projects. Through inspection, various problems in project management are found, and the inspection results run through the training process. After 2.
The service quality of each project was inspected three times, and the outstanding problems of each project were quickly grasped. In order to improve the management status of each project as soon as possible, the operation management department goes deep into each project, guides each project manager and tries every means to improve the service level of the project. While carrying out the service quality inspection of the project twice a month, the operation management department vigorously promotes the company's "three-level night inspection system" and insists on conducting a night inspection of each project once a month. Since June, the Operation Management Department * * * has found 209 unqualified items, and 8 cases were found sleeping at work during the night inspection, which was punished in strict accordance with the company's quality management regulations.
At present, the service centers of the company have fully realized the importance of quality inspection, and operated according to the standards and processes of the work manual, so as to continuously improve the management level of their respective projects. After several months of operation, the company's various systems are being gradually implemented, and the management status of various projects has also been greatly improved on the original basis. The operation management department will continue to fully implement the company's systems and norms, and strengthen supervision and assessment during the service implementation, with full tracking and comprehensive control.
Verb (abbreviation of verb) complaint handling
In 20__ _, the operation management department received a complaint from the service center 17 when handling the complaint from the project owner. According to the relevant national laws and regulations, combined with the actual situation of Changyuan County, from the perspective of project management, in order to safeguard the interests of the company and consider the psychological needs of the owners, the operation management department receives and solves them one by one, without evading or shirking. The operation management department carefully and patiently explained to the owner that after working with the owner again and again, some long-standing problems in the project were finally solved. For example, the owners of tsinghua campus and Longshouyuan refused to pay the property fees because of late delivery. After explaining to the multi-family owners, the owners finally paid the full amount.
Property fees paid; There is also the owner's water meter of tsinghua campus Building No.9 1 unit, which generated a water fee of 3,000 yuan, and simply pushed the responsibility to the property management company. After the interview with the owner, the operation management department instructed the project manager to inquire about the archives of the property and the monthly meter reading in the water supply company, which proved that the water meter was completely normal before the renovation, and finally solved the problem of the owner. So as to help the service center solve some problems and safeguard the interests of the company.
Sixth, marketing cooperation.
In 20__, the property management company cooperated with Changyuan and Fengqiu in opening and marketing activities for 6 times. The operation management department overcame difficulties, integrated the personnel of Longshouyuan and 2080 service center, adjusted the duty reasonably, and ensured the marketing demand. Especially during the "Transformers Exhibition" held in 1 1 month this year and the "Rare Stone Root Carving Bonsai Flower Exhibition" held in1month, the operation management department and various service centers tried their best to meet the needs of marketing activities and ensure the smooth development of marketing activities.
In addition, at the opening ceremony of Fengqiu on June 29th and the product promotion meeting on September 7th, the property management company showed the image of Kangju Property to Fengqiu owners and customers with a good mental outlook, which was well received by Huaxing Liye and Fengqiu from all walks of life.
Seven, work reflection
In the past 20__ years, the operation management department has made great contributions to the development of Kangju, and has also made certain achievements. However, there is still a big gap and many shortcomings between the work of the operation management department and the requirements of the company. The analysis is as follows:
1. Insufficient training of service center personnel, resulting in unclear job responsibilities and work.
The process is unclear.
2. The supervision and inspection of service center employees' workflow is not in place, and employees are lazy.
3. Lack of on-site guidance for employees leads to improper working methods, detours and failure to achieve the target effect.
The improvement measures are as follows:
1. Strengthen the training of service center staff, further clarify the responsibilities of each post, clarify the operation process, and improve the business ability.
2. Strengthen the inspection of service centers.
3, increase the guidance of the service center, put an end to employees detours in the work, improve work efficiency.
Twenty years have passed. While making a comprehensive summary, the Operation Management Department is also looking for better working methods and breakthroughs in an all-round way, constantly improving itself and forging ahead with confidence towards the goal of 20__. In 20__ _, the Operation Management Department closely focused on the development strategy of the property management company, comprehensively and deeply implemented the transformation and upgrading of property services, constantly established and consolidated the brand of Kangju property, and strengthened the brand of Fu Mei real estate.
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