Customer service telephone numbers vary from place to place, so it is recommended to consult the local radio and television broadband business hall. For example: Shaanxi 96766, Tianjin 96596.
Radio and TV customer service accepts user's call complaints, fault declaration, set-top box maintenance, broadband data service, telephone ordering programs, illegal signal alarm, business application and consulting suggestions. With family-friendly service concept and standardized service. If you can't use the radio and television set-top box normally at home, you can call 96655 for instant service guidance; If you need on-site service, you can call 96655 to make an appointment for free installation.
1, the customer service staff "sweet talk" to provide more professional customer service; The operation and maintenance brother responded quickly, and the on-site service was "quick installation, quick repair and courtesy".
2, on-site service is more thoughtful: thoroughly investigate all aspects of the home network, guide the use of products, answer questions!
3. Patiently listen to user complaints, dig deep into complaint pain points, reduce complaint delay, shorten complaint handling time, and solve users' worries.
Radio and television customer service
The radio and television network has been using the hotline 96956 1 transfer 1 customer service. 7*24-hour duty, commitment to 24-hour troubleshooting time limit, 48-hour handling of major failures. Humanized telephone customer service allows every user to get the most sincere response whether consulting, installing, troubleshooting or complaining.