Time flies, the years go by, and you spend some time at work unconsciously. What are your experiences? The following is my phased experience of property work, welcome to read!

1 The phased experience of property work is about to pass. Looking back on my work in the past year, with the support and help of the company leaders and colleagues, I completed my work well according to the company's deployment and requirements. Through my study and work since I took office, I have made new breakthroughs and changes in my work mode and mode. Now I will summarize the work of the past year as follows:

I. Daily management work

(1) Internal personnel management. The implementation of reward and punishment responsibility system within the company has improved the sense of responsibility and enthusiasm of employees, and at the same time, the quality of service has been relatively improved; Actively carry out various forms of property knowledge training, and improve the comprehensive quality and service level of service personnel.

(2) Foreign-related work. Meet the American white moth killing work organized by the county housing management bureau and forestry bureau; At the same time, in order to ensure the normal operation of water, electricity and heating in the community, we actively negotiated with various professional departments to solve the problem, and finally the proportion of electricity consumption and heating price in the community reached the expected effect.

In the face of a large number of trivial daily work, strengthen work awareness, pay attention to speeding up the pace of work, improve work efficiency, calmly handle various affairs, and strive to be comprehensive, accurate and moderate to avoid omissions and mistakes.

Second, the housing handover work

Throughout the year, * * * handled 69/kloc-0 sets of houses (including 674 sets of houses and 27 sets of commercial houses), and timely handled the problems raised by the owners when they handed over the house for acceptance, and the maintenance settlement rate reached 100%. Greening, leisure square and other supporting facilities were handed over smoothly.

Third, the complaint handling work

The complaints in the whole year mainly focused on water leakage in residential buildings (kitchens and bathrooms) and basements, garage maintenance in East District 1 1- 16, and security door maintenance. In view of the above problems, the property management company actively carries out centralized investigation and maintenance in combination with the project to ensure the efficiency and quality of maintenance and minimize the complaint rate.

In view of the construction noise disturbing people and residents' complaints, the property management company actively negotiated with the construction team and the local police station to conduct a unified investigation of the residents, which was finally effectively solved.

Fourth, service and maintenance.

(1) Daily maintenance. The East Zone mainly deals with the application for repair by business households, and the settlement rate of the repair department is 100%. The west area mainly deals with the maintenance of newly handed over houses. According to the problems in the handover acceptance form, contact the engineering department for timely maintenance, monitor the treatment process and pay a return visit.

(2) charging work. The annual fee collection work was completed well, and all the fees receivable were recovered except the vacant houses. Charge rate 100%.

(3) Environmental sanitation. In terms of maintaining landscaping, cleanliness and hygiene, we will constantly improve and change management methods, and try our best to keep landscaping intact and clean. There are no green pests, no death of flowers and trees and no epidemic situation in the area throughout the year, and the year-end health inspection is organized to create a comfortable and warm home for the residents in the area.

(4) Decoration and solar energy management. Strengthen the management and supervision of the decoration team and solar energy installation personnel, and handle problems in time when found. The phenomenon of illegal decoration has been significantly reduced, and there have been no safety accidents and major complaints caused by violations, and no damage has been caused to the roof and corridor.

(5) Safety management. Due to the existence of some projects under construction in the western district, safety management has been strengthened, although there were no fire and robbery accidents throughout the year. However, there were seven incidents in which bicycles and motorcycles were stolen. Therefore, there should be no negligence, paralysis and luck in safety work, and more efforts should be made in the access management of foreign personnel and vehicles to avoid similar or more serious accidents. Organize the security department to hold a meeting on the severe security situation in winter and carry out a major security inspection.

Verb (abbreviation of verb) community culture construction

In order to strengthen the construction of spiritual civilization in the residential area, during the eleventh period, while expanding some leisure facilities, various forms of large-scale celebrations were held, which greatly narrowed the distance between property personnel and business households. It embodies the purpose of humanized management.

VI. Existing Problems and Direction of Efforts

(1) Problems: Over the past year, our employees have been able to work conscientiously and creatively, and have achieved certain results, but there are also some problems and deficiencies, mainly as follows:

First, the staff of the management office are mostly non-property professionals, and a lot of work is done while groping, so that sometimes it is impossible to be comfortable, and the work efficiency needs to be further improved;

Second: some work is not detailed enough, and some work coordination is not in place;

Third, the theoretical level of relevant majors is not suitable for the requirements of the company's work;

Fourth, vehicle management needs to be further standardized;

Fifth, the water supply pipeline in the east area is aging and rusted, and the daily inspection and patrol management is not rigorous, resulting in some phenomena of running, leaking, dripping and leaking;

Seventh, the management cost is high and the enterprise suffers serious losses;

Eighth: the maintenance efficiency of the engineering department is low, which affects the overall service image of the property to some extent.

(II) Direction of Efforts: In the new year, efforts should be made to improve the professional management, service knowledge and work level of property management, strive to improve work efficiency and contribute to the development and growth of the company.

Second: pay attention to the construction of departmental style, strengthen management, unite as one, work hard, and form a good style of emphasizing management inside and image outside.

Third, standardize vehicle parking and management to improve its chaotic situation;

Fourth, strengthen the daily inspection and inspection of hydropower in the jurisdiction, establish a long-term management mechanism, block the current situation of leakage, running, leakage and dripping from the source, and minimize the loss of hydropower;

Fifth, the owners' committee should be set up to solve the problem of collection and use of maintenance funds, reduce the expenditure of large and medium-sized maintenance of enterprises and avoid long-term losses of the company.

Sixth, strictly control the cost of heating, and strive not to lose money in heating this winter.

Seventh, in order to control costs and improve work efficiency, the next step will be to carry out personnel reform for property employees.

In the new year, all employees will serve the owners well, safeguard the interests of the company, actively provide quality services to the owners, create higher value for the company, and strive to achieve greater and better work results.

Stage experience of property work II. My work is also experiencing extraordinary things. -in March, I returned-with a simple mood. I started a new environment, and my work materials were wrapped in familiarity and unknowns, which prompted me to make more efforts to learn and challenge. A few months have passed in an instant, and the work is proceeding in an orderly way. At the end of the year, everyone should sort out the past and plan the future. At this moment, I will summarize my work in the past year as follows:

I. Property service work

Property management mainly includes all occupancy matters, daily maintenance, complaint handling, fees, infrastructure equipment maintenance, environmental sanitation, and pest control for new owners; There are also study and training, inspection by higher authorities, etc. The main work of the management department during the rectification of management fees and public facilities and equipment in the community. Combined with the actual situation, on the basis of further understanding of the service fee agreement collection method, with the full cooperation of colleagues in various departments of the property company, some work was successfully completed.

Second, the work of the office.

Office work is also one of my work areas. I have a lot of work. To deal with complicated and trivial work, we need to strengthen our work consciousness and pay attention to speeding up the pace of work. Improve work efficiency. Mainly do the following two aspects: 1. Data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. Twenty archives management work. After arriving at the management office, the systematic and standardized management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting, classify and file the files, and register them well.

Third, do a good job in the financial work of the management office

Be patient and meticulous in financial work. Since I took over the financial management, I have carefully checked the financial accounts, cleaned up the financial relations, strictly implemented the financial system, and made every account well, ensuring the balance of payments. First, do a good job in every entry and exit account. I can record and register every entry-exit account according to the classification rules of accounts. At the same time, carefully check the bills and make detailed records. Second, do a good job of monthly routine reconciliation. According to the financial management system, I refine the income and expenditure of the month, prepare financial statements regularly, and reconcile the accounts in time according to the company's requirements. There are no omissions or misstatements. The third is to control expenses reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and assisting the leaders of the management office in financial management. In the recurrent expenditure, strictly control procurement, consumption and supervision, prevent extravagance and waste, and put forward some reasonable suggestions.

4. Be responsible for the greening and maintenance of the park.

At present, there is a shortage of greening personnel, and it is in winter, and the greening situation in the park is more severe, mainly in the following two aspects:

First, do a good job in the daily maintenance of park greening and facilities;

The second is to clean up the road and every corner in time, eliminate snow, and do a good job in handover and acceptance.

Stage experience of property work 3 This year, the work of customer service department has been concerned and strongly supported by the company leaders, and various work systems have been continuously improved and implemented. The concept of "customer first, honesty and trustworthiness, hard work" has been deeply rooted in the manager's heart and integrated into the daily work and life of every customer service staff. The new year is coming. Looking back on the work of the past year, there are gains and losses. Personal work in the past year is summarized as follows:

One is to deepen the implementation of the company's rules and regulations.

On the basis of the preliminary improvement of various rules and regulations, in accordance with the spirit of the instructions put forward by the leaders of "laying the foundation in one year, upgrading in two years, and creating excellence in three years", we will constantly learn and master the relevant laws and regulations on property management and service charging standards, and be familiar with the basic situation of community owners and facilities and equipment. Wholeheartedly committed to improving the sense of teamwork, under the leadership of the company, we are constantly advancing towards the goal of excellent service, and have won wide support, understanding and positive praise from the majority of owners.

Second, deeply understand the basic situation of the overall project of the park.

Consciously accept the training and assessment of the quality department, master the basic operation process of the customer service department, cultivate a high sense of responsibility and professionalism in the study and work, strive to do the work carefully, actively contact the construction unit to maintain the owner's home, and pay a return visit to the owner in time.

Third, the implementation of customer service assistant job responsibilities

Complete the patrol inspection and record of vacant houses once a month, find out the equipment and facilities and deal with hidden dangers, correct the violations and violations of decoration management regulations, and issue _ rectification notices when checking the situation in the area of responsibility every day, including decoration garbage piling, sanitation of the area of responsibility, occupation of public areas by the owner, unauthorized modification of equipment and facilities by the owner, stacking of sundries on air-conditioning seats, hanging of advertising banners, etc.

Responsible for following up the maintenance of waterproof in the park, checking and recording the water leakage on site, and notifying the construction unit to repair and deal with all kinds of water seepage and water leakage. Among them, the loss caused by maintenance and the request for recovery and compensation from customers have been reported to the department manager step by step for proper handling and settlement. In the area of responsibility, communicate with the construction unit at any time about the contact and handling of civil plumbing repair, and the handling rate is over 98%. The rest are caused by the hidden dangers left by the owner in the decoration process, and the owner has done a good job of communication, explanation and handling.

Fourth, innovation, and constantly improve their own literacy.

Owner's satisfaction is the ultimate goal of property services, honing and shaping self-character at work and improving their psychological quality. As for me who is inexperienced in social work, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help, care and tolerance of my leaders and colleagues, especially under the careful guidance of Manager Ding, I dare to challenge and my personality has further settled down. I realized the importance of details in my work and life. Details are often ignored because they are "small", which often makes people feel cumbersome and too busy. Therefore, we should always keep in mind the leadership's emphasis on "fine service, generating returns and benefits from details."

In the future, I will continue to study the basic provisions of property management and master relevant laws and regulations. Strengthen basic work skills such as copywriting and tabular data, and be familiar with relevant property management case analysis. Further improve their own character, improve their work patience, pay more attention to details, strengthen their sense of responsibility and cultivate their enthusiasm for work. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities and keep up with the company's progress.

Phased experience of property management 4 In the first half of this year, the property management branch followed and carried forward the business philosophy and work theme of "relying on the main business, serving the main business, putting people first and managing details", closely revolved around the strategic thought of "surviving by service, benefiting by management and supporting by contribution", and with the care and support of leaders at all levels and departments, paid close attention to basic management, constantly reformed, innovated and developed, and successfully completed various property services and logistics work of the factory and the company. The work in the first half of this year is summarized as follows:

First, the main work in the first half of the year

In the first half of the year, the property management branch carried out regular, institutionalized and standardized management of residential houses in strict accordance with the company's requirements. At the same time, the problems found in the process of house inspection and furniture quality problems are properly rectified and maintained. The captains and security guards of each property team patrol and maintain the community every day to ensure that the appearance of the house is clean, the external walls and stairwell walls are basically free of stains, and the house is clean and tidy; Regularly check the heating, water supply and drainage, gas and other pipe networks in the house, and rectify in time when problems are found. Since the first half of the year, various property teams have regularly maintained various facilities and equipment, keeping them in good condition and ensuring the normal operation of property services.

Second, the construction of labor force.

Strive to build a learning enterprise: first, mobilize employees to learn independently and use books, television and the Internet. Second, learn from the good management methods and experiences of other units, find their own problems and solutions, develop innovative potential, constantly improve the management methods of property service personnel, and gradually strengthen the service level and development ability of property services. Vigorously strengthen staff training. According to the actual situation of employees, organize employees to conduct training and assessment regularly. Mainly focus on management knowledge training, professional skills training and pre-job training to improve the ability and quality of employees in all aspects;

Through simple and simple education, it is the factories and companies that need us to provide various property services, so that everyone can work here. It is necessary to make employees realize the importance of work, educate some employees who muddle along at work, master the ideological trends, and help them change their bad habits of not going to work well.

Third, the situation of safe production

On the basis of implementing the safety responsibility system and prevention plan, strengthen the safety management of the factory. Property service branch firmly establishes the idea of "people-oriented, safety first", always puts safety work in the first place in all work, integrates safety work into daily work and makes unremitting efforts. Safety objectives and responsibilities are implemented at different levels, and the safety responsibility system is established and improved. Strengthened the sense of safety responsibility. According to their own characteristics, various property teams and restaurants have compiled emergency plans for safety accidents, and organized learning and drills. In the first half of the year, the property branch organized all employees to investigate potential safety hazards, and organized a major safety inspection, promptly rectified the problems in the inspection, and tried every means to eliminate various potential safety hazards. In addition, the supervision of community safety management has been strengthened to ensure the safety and stability of the community.

Fourth, the problems existing in the work

Some employees relax themselves, their sense of responsibility and crisis declines, their motivation is insufficient, and their thoughts are old and rigid, so it is difficult to adapt to the present situation and future development of property services. Individual departments have not established the concept of active service, lack of service awareness, and the quality and level of service need to be improved. Employees' awareness of safety in production is weak, and there are still illegal operations in their work, which need further education.

Verb (abbreviation of verb) Work plan for the second half of the year

Strengthen the education of employees' awareness of production safety, and often organize risk identification and emergency drills. Improve and implement the rules and regulations of food management and oil depot management. Adhere to the learning and training of rolling service skills, mainly from the aspects of employee service etiquette and behavior norms, so that employees can learn to smile and serve. Enhance the image of property services.

Stage experience of property work 5 Last year was a year of rapid development, a year of stepping up promotion and a year of bumper harvest. During this year, under the leadership of the company, China Storage Property always implemented the principle of "owner first". According to the actual situation of the community, while providing good services, it rationalized and improved its management. The property management work in the early stage of the community has gradually embarked on a standardized track, and the property management work has achieved certain results and won unanimous praise from the owners of the community. Last year's work is summarized as follows:

A, the daily work target management completion:

(1) Housing management. Housing management is one of the important contents of property management. In order to do this work well, we have established a sound housing management file, formulated a housing management system, formulated a detailed management plan, and sent people to check it regularly. There is no damage to the decoration of the household house, the appearance is unified, and there is no behavior that damages the structure of the house. Vacant house inspection rate 100%.

(2) Management of public facilities and equipment. In order to ensure the normal life of residents in the community, we have formulated a perfect management and maintenance plan and emergency plan for public facilities and equipment, so that daily inspections are registered and minor repairs are recorded. The maintenance telephone was answered 24 hours a day, and the maintenance work was completed 1485 times a year, which met the management requirements of the maintenance facilities and equipment in place, timely maintenance and normal operation.

(3) Greening management. In order to create a beautiful living environment for the owners, strictly implement greening management measures, actively cooperate with the supervision, construction and maintenance work of greening companies, timely issue rectification notices and rationalization suggestions for problems arising in the construction and maintenance process of greening companies, urge rectification, make warning signs and fences, and strengthen greening protection management, so that the green space is basically free from damage, trampling and public use, and the greening intact rate reaches 90%.

(4) Environmental sanitation management. In terms of environmental sanitation, in view of the gradual improvement of the residential environment, regular and irregular inspections are organized, strict cleaning procedures and assessment methods are formulated, fixed-point stacking and centralized transportation management of decoration garbage bags are carried out, and sanitary inspection of the residential area is strengthened to ensure the cleanliness and beauty of the residential area.

(five) community security work. Public security prevention and fire fighting in residential areas are the top priority of property management. In order to provide a safe and comfortable living environment for the owners, we pay close attention to the public security and fire control work in the community, regularly train and assess the security personnel, formulate strict post assessment standards, adhere to weekly class meetings and monthly regular meetings, improve the physical quality and daily work management of employees, and strictly implement the working procedures, post inspection and patrol system. Security personnel are required to carefully inspect, perform their duties in a civilized manner, observe discipline in a civilized manner, and be brave in management when encountering bad people and things, so that the security work last year was in a good state.

Second, the key work completed this year

(1) Work Summary of Direct Service Department (Customer Service Center)

1 and 20__ one of the key points is the collection of fees. Due to the problems left over from the project, some owners delay or refuse to pay property management fees and some related expenses under various excuses. The service center patiently and thoroughly completes the work of each owner: coordinating all departments in time to solve the problems existing in the owner's room; Understand the owner's needs and follow them up in time to get the owner's approval and recognition, so as to improve the charge rate. As of February 25th, 2008, 65,438 households (307 households) have been delivered, 66 households have been renovated and moved into 186 households, and various fees have been charged * * * *: more than 2 million yuan. The charging rate is 8 1%.

2. Owner satisfaction and complaint handling. In the whole year, * * * received more than 2,400 calls from the owner, and made about 600 home repairs, with a single return visit rate of 100% and a telephone return visit rate of over 90%. Complaint handling rate 100%.

3. Issue all kinds of written notices and warm reminders to the owner for more than 70 times, so as to make timely and clear explanations, and actively cooperate with the contents of the notice to make relevant explanations.

4. The files of customer service department can be submitted in time on a monthly basis, and more than 700 control rooms can be inspected. If problems are found, they can be registered in time and handled in time.

(II) Work summary of indirect service departments (Security Department, Cleaning Department and Engineering Department)

In 20__ years, the indirect service departments have firmly grasped their respective responsibilities. With the care and support of the company's leaders, all the staff of the security department, cleaning department and engineering department carried forward the spirit of "hard work and hard work", overcame all kinds of difficulties, achieved high quality and strict requirements, and successfully completed the task for 20 years.

1. The security department recruits new employees to enrich the security force. At the same time, the security guards with low quality and poor consciousness were retrained, and those who failed were dismissed, which greatly improved the overall quality of the security team. In order to effectively improve the ability of security department managers, the security department has established a good sense of service through repeated training and education, promoted the enthusiasm and initiative of the work, and can find and deal with fire hazards in time. In the face of the unfair behavior of the owners, we can focus on the overall situation, scold them back, and establish the service image of the property company. Because the security department also shoulders the responsibility of the company's security department, in order to enhance the fire awareness of the property company, the person in charge of the security department trained all employees on fire knowledge and handling methods of various emergencies, and often conducted safety inspections, which played an important role in maintaining the safety of the park.

2. Cleaning department

The cleaning department has a large scope of work and heavy tasks. However, in order to maintain the overall environment of the park, the person in charge of the cleaning department has maintained high-quality and demanding cleaning standards through continuous training and ideological education, and at the same time planned and summarized the work in the form of class meetings to find and solve problems in time. In order to meet the needs of cleaning work in the new form, cleaning conducted two large-scale planned, focused and comprehensive training activities throughout the year, which made all employees realize that they must strengthen the cultivation of cultural quality while doing their jobs well. Only by constantly improving their own quality can we improve service quality and service awareness internally and establish a service image externally. According to the overall development plan of the property management company, the cleaning department has taken the first step of providing external services, and sought new bright spots for the property management company by expanding service areas, cleaning buildings, maintaining the sanitary environment of the office area and other measures.

3. Engineering Department

The work of the engineering department is mainly to ensure the normal power supply, water supply, heating and the maintenance, value-added and normal operation of the equipment managed by the property company. At the same time, it also undertakes the maintenance of water, electricity, heating and lighting in public areas and office areas, and repairs a large number of failures such as running, running, dripping and leaking. The main sewer blockage and valve leakage problems left over from the last project have been fundamentally solved and dealt with. While completing the work normally, the engineering department has also done a lot of energy saving and consumption reduction work, and will never replace or buy new ones that can be repaired. Make rational use of idle equipment, and strive to do more with less money based on the principle of thinking for the owner when maintaining for the owner.

Through the active cooperation and joint efforts of employees in various departments, the property management company has made great progress in all its work this year and is advancing step by step in accordance with the long-term plan of the leaders of the property management company. I believe that with the help and guidance of leaders and departments at all levels of the company and the unremitting efforts of all employees of the property management company, the development of the property management company will be more brilliant.

Third, the existing problems

First of all, the managers of property companies have a low starting point and insufficient ability. In 20__ years, we should strengthen training and study to improve the professional quality and overall management level of managers.

Second, the overall technical content of the staff is low. In the future personnel work, we should strengthen the introduction of high-tech and high-ability talents, tap the internal technical potential through training, and discover, cultivate and reserve technical talents.

Third, the salary assessment system is not perfect, the personnel incentive mechanism is not clear enough, and there are few foreign exchanges. These problems need the help of company leaders and the continuous efforts of property companies themselves to solve.

Four, 20__ year work plan

1. Strengthen team building and build a first-class team of property management companies.

2. Improve the park facilities, cultivate and tap technical and management talents, improve the management system and increase economic benefits.

3. Reform the personnel system to make the best use of everything and people; Save money, get through the process, and realize cost control and income.

4. Improve service awareness, build a distinctive brand of China Storage Property Company and establish a good image.

5. Look to the future, be brave in innovation and development, and create brilliance together.