At present, Chinese enterprises actively use it in practical work, and most enterprises realize the importance of performance communication in the process of implementing performance management. I have prepared an article about enterprise performance communication for you. Welcome to read it.
Problems existing in enterprise performance communication
1 Lack of corporate communication culture.
Only relying on the system to ensure communication is only a temporary scheme, which can be standardized by formulating the communication system. Performance communication, as a part of performance management, promotes the formation of enterprise communication culture, what expectations enterprises have for employees, and what roles employees should play in enterprise organizations. However, this is a common weakness in enterprises in China. Only when all members of the enterprise understand what the goal of performance management is, can the performance communication system be supported by employees.
2 lack of correct performance communication methods
First of all, there is a lack of necessary preparation. The communication parties did not make sufficient preparation before communication, which caused unnecessary misunderstanding and finally affected the communication effect. In the process of communication, the other party feels neglected because they don't know each other well enough. Secondly, no communication plan was specified before communication. It is easy for the other party to feel neglected, mainly because the lack of scientific and effective communication scheme will seriously affect the communication effect. Finally, before the communication begins, the goal is not clear. In the end, the communication can't achieve the expected effect, which often leads to the focus of communication is not prominent, and the two sides can't understand each other's real thoughts.
3 poor performance of communication channels
Most enterprises adopt top-down communication mode when dealing with communication between superiors and subordinates, lacking perfect performance communication channels. The problem of poor communication channels of enterprise performance is that the existing communication channels are single, but the really effective way should be the two-way parallel communication mode of interaction between superiors and subordinates. When employees communicate informally, they will reveal their true views, attitudes and motives. Business managers often ignore informal communication methods such as private parties and lunch exchanges, and only attach importance to formal communication methods such as meetings and reports. Compared with formal communication, these informal communication methods often bring unexpected results.
4 lack of scientific and comprehensive understanding
There are some misunderstandings about the role of performance communication in performance management. With the increasing emphasis on performance communication in performance management, this problem can not be ignored. Mainly manifested in two aspects: ① managers and employees lack the attitude of performance communication. Employees think that performance communication is just a form, while managers often think that performance communication is easy to cause contradictions between managers and managed people. ② Employees lack awareness of performance communication. Performance appraisal is performance management, the main body of performance management is human resources department, and the main body of performance management is human resources department. Think that performance management is to find faults for employees.
Countermeasures to improve the performance communication ability of enterprises
1 Pay attention to communication skills Communication is an art, in order to keep communication.
Harmonious relationship between the two parties can achieve the purpose of promoting performance, maintain the smooth communication of performance, and appropriate communication skills can ensure the smooth completion of the work. In the process of performance communication, proper skills can ensure twice the result with half the effort. Common words include: listening carefully, effective body language, mutual understanding and so on. 2 Strengthen the training of managers' communication skills In order to ensure the completion of performance communication, managers are trained in communication skills. Their communication level plays a decisive role in the success or failure of communication. As the leader of communication, enterprise managers can improve enterprise performance and improve the efficiency of performance communication to a certain extent. The training content should include the following aspects: First, the training of communication skills, mainly including: the training of communication skills in performance implementation, assessment and feedback stages and the formulation of communication plans. The second is basic skills training, which can be divided into skills training to eliminate communication barriers, the use of communication tools and listening skills training. This part of the training is mainly to help managers master basic communication skills.
3 establish and improve an effective performance communication system
An effective communication system can motivate employees to communicate, and the effect of performance communication can only be effectively guaranteed through the communication system. Through compulsory binding, the communication between employees has gradually changed from liberalization to standardization. First of all, what we need to do is to formulate the feedback system of enterprise performance communication: to improve the recognition of communication behavior by both parties, and the establishment of feedback system can ensure the fairness of communication process; Secondly, the establishment of enterprise performance communication evaluation system can provide guarantee for the smooth performance communication from the system and bring performance communication into the performance appraisal of managers; Thirdly, clarifying the standards of performance communication can further clarify the behavior of performance communication and determine the standards of enterprise performance communication.
4. Cultivate corporate communication culture and form a good communication atmosphere for enterprises.
The formation of communication culture needs to be constructed from three aspects, including: standardizing and guiding the communication behavior of internal employees through the system, and enterprises need to provide guarantee for the formation of culture from the system; Enterprises should explore and publicize advanced figures and deeds within enterprises, provide spiritual direction for the formation of culture, and promote the formation of corporate culture through the power of example; Enterprises need to provide material carriers for the formation of culture, such as corporate websites, internal magazines and promotional materials.
;