How to innovate hotel training?
The so-called innovation of hotel training is rather general. The innovation of hotel training generally refers to two parts, one is the training content, and the other is the training form. Training content: An effective training system should consist of three parts, including 1 fixed training items, such as the training etiquette and courtesy of the induction training service standard, and the training of TTT's training management skills. These trainings should have standard training materials and even focused explanations, which will become the training that the hotel has been implementing. 2. According to the training plan generated by demand, if you are the person in charge of hotel training, then your other training contents should come from the current demand, which comes from a wide range of sources, such as what kind of training the department manager thinks his employees need at present. For example, your hotel has a system similar to "customer opinion survey" or "employee opinion survey". Can the deficiencies reflected in your customer opinions be solved through training? Do your employees propose to carry out some training to improve work efficiency? 3. For example, emergency training, during the period of H 1N 1, the hotel should carry out this kind of training. It is difficult for this part of the general training leaders to prepare in advance, depending on the situation. Training form: There are many kinds of training forms now, which is not called classroom training. I hope employees understand the importance of teamwork, and they can also play a game or sports competition together to achieve my goal. The job of the person in charge of training is to find the most suitable way for the same training topic and carry it out with a reasonable budget.