In our daily study, work and life, self-evaluation is often used, which is one of the important contents of people's self-concept. Do you know how to write a good self-evaluation? The following is my self-evaluation of the customer service specialist, which I collected. Welcome everyone to learn from it, I hope it will help you.

Customer service specialist self-evaluation 1 has been working for less than half a year and has a deeper understanding of the work.

After two months of customer service and two months of telephone call back, I feel that I have gradually improved my ability to establish relationships with strangers. I am very grateful for these changes brought about by my work. In particular, some customers said that they like chatting with me and like my voice very much. I feel very satisfied and it feels good to be liked by others. At first, I didn't know how to communicate with customers, and I didn't know how to establish a good relationship with customers quickly. But after two months, I began to understand how to establish a sunny and enthusiastic customer service image with my own voice, and gradually learned some communication skills with customers. For example, when giving advice to customers, you can't deny their work and behavior, which will easily lead to their resistance. It's best to praise them at the right time, so it's easy to get them to talk. Once they broke through their psychological defense, everything became easy to say. In addition, customer service must not sell products to customers as obviously as sales, otherwise there will be resistance, and this sales promotion will end in failure. The ideal state is to make friends with customers. When they completely trust themselves, they will ask us to buy products when needed.

In my present position, besides learning to deal with customers, I also slowly applied some basic knowledge of data processing to my work, which made me feel very happy. I like my colleagues very much. Everyone is young, cheerful and easy to get along with. But I think people with red personality have a shortcoming, that is, they don't pay attention to controlling their working hours, and their work efficiency is not very high.

For a customer service representative, doing customer service work feels like a person who has learned to eat Chili peppers. There is only one word in the whole process: spicy. If one day you get used to this smell and stop choking on it, you will be an experienced old employee. I am a front-line employee, so I know the taste better. As a monitor, in my nearly two years' work as a monitor, I have been constantly exploring, trying to find another flavor, which can dissolve and melt the "spicy" flavor brought by the front desk users, that is, the emotional management of the operator.

Before every new employee goes online, I will tell them that an excellent customer service representative is only skilled in business.

Knowledge and superb service skills are not enough. On the basis of the following two points, we should strive to constantly improve the professional psychological quality as a customer service representative, learn to make boring and monotonous work colorful, and learn to treat work as a kind of enjoyment. First of all, being honest with users, treating users as relatives or friends, and sincerely providing users with practical and effective suggestions and help is one of the prerequisites for happy work.

In addition, in general traffic management, I have been looking for a balance between humanized management and institutionalized management. In order to prevent employees from violating regulations, when you are punished by rules and regulations, your mood fluctuates, which affects your service attitude. A more effective way is to communicate with employees before punishment. The best way is to put yourself in the other's shoes and feel that you grew up with mistakes. As long as a person bravely faces and bears the consequences of his mistakes with a certain breadth of mind and boldness of vision, there will be no difficulty. As the saying goes, it is good to know your mistakes and correct them.

Of course, while constantly implementing our above experience and ideas and achieving certain results, we are more like a screw in this hub position, cooperating effectively with the front desk, background, team leader, quality inspection and department manager of our department, and communicating and communicating more harmoniously with other groups or departments, so as to carry out traffic management in an orderly manner.

When the flood was fierce, people gathered on the dam stared at the fierce waves. Suddenly someone exclaimed; "Look, what's that?" A head-like black spot floated along the waves, and everyone was preparing to approach the rescue. "That's an ant ball." An old man said; "Ant this thing, very spiritual. One year when there was a flood, I saw an ant ball the size of a basketball. When the flood came, the ants quickly huddled and drifted with the waves. Some ants in the outer layer of the ant ball will be driven into the water by the waves. But as long as the ant ball can land, or can touch a big drift, the ant will be saved. " Before long, the ant ball fell to the ground, and the ant colony, like a soldier on a landing craft, opened layer by layer and rushed to the embankment quickly and orderly. There is a large group of ants left in the water on the shore. That's the hero victim in the inner layer of the ant ball.

Fortunately, our call center itself is a passionate and energetic team, and everyone in it actively participates in the construction of this team with the support of the power of "sailing against the current, not advancing or retreating". With the tacit cooperation with another monitor, learn from each other's strengths, check for gaps, and have the strong support and friendly smile of the department manager, no matter what difficulties we encounter, we can unite as one, seek effective solutions, tide over the difficulties and carry on the traffic management work day by day. As we all know, public telephone service has always been the focus of user disputes and complaints. The users of public telephones and cards in the call center have the highest monthly complaint rate due to business reasons, and a large part of the work pressure of the squad leader comes from this. Therefore, when dealing with such complaints, we are always treading on thin ice and being cautious, for fear that it will go beyond the level of complaints because of poor handling.

Looking back on the working process and the current overall state of the public speaking group, although great changes have been made with the joint efforts of everyone, there are still many shortcomings and deficiencies waiting for us to plan and improve. First of all, there is still a big gap between the service quality and service awareness and the requirements of the provincial bureau. Whether it is successful or not, we will continue to explore and try, such as doing a large-scale training to stimulate the enthusiasm of the front desk. Or in order to improve the phonetic affinity, with the advocacy and encouragement of the company's trade unions, we should conduct phonetic art training and call on the whole call center to participate in poetry recitation competitions. In the process of cultivating voice charm, the carrier of telephone communication is more vivid, thus producing a group of better customer service representatives.

Therefore, in the future work, no matter what changes take place, I dare not relax at all. I will do my work more seriously, try to overcome the weaknesses of personality and age, push aside obstacles and resistance, abandon "self" and go into battle easily.

Customer service specialist self-evaluation 2 Dear company leaders:

I joined the company on XX, XX. According to the needs of the company, I am currently an employee of the customer service department, and now I am mainly responsible for the work of Wanhuihui. According to the company's rules and regulations, after the probation period of two months, you can be hired as a formal employee of the company. Therefore, I hereby apply to the company: I hope to give a qualified evaluation according to my work ability, work attitude and work performance, so that I can become a regular employee as scheduled.

Now I will make a summary of my personal situation in the company in the past two months:

1, because our department has just been established, at first we can only follow our supervisor Wang to pay attention everywhere, see more, think more and learn more, and get familiar with the company's situation at a faster speed, so that our customer service department can better integrate into the company as soon as possible, find our customer service tasks, and make the company work more smoothly because of our arrival.

2. At work, I have always been strict with myself, and I have earnestly and timely completed every task assigned by the leaders. Learn from others with an open mind about problems you don't understand, and constantly improve and enrich yourself. Of course, when I first enter the workplace, I will inevitably make some small mistakes, but these experiences have also made me mature and consider various issues more comprehensively. Here, I would like to thank the department leaders for their guidance and help in my entry, and thank them for reminding and correcting my mistakes in my work.

3. I work hard, have a strong sense of responsibility and initiative, and am very enthusiastic about my work; Cheerful personality, willing to communicate with others, strong teamwork ability; Strong sense of responsibility, truly complete the work assigned by the leader, be able to work with colleagues in the company, get along well, actively learn new knowledge and pay attention to their own development and progress. In the past two months, with the enthusiastic help and care of company leaders and colleagues, I have made some progress.

In short, after two months' probation, I think I can finish my work actively, actively and skillfully, find problems in my work, actively and comprehensively cooperate with the company's requirements, and cooperate and coordinate well with my colleagues. I will continue to do so in my future work. To people: be kind to others, to work: strive for perfection, constantly improve their overall quality, and do their part for the development of the company.

Here, I apply to become a regular employee, hoping to become a regular employee of the company. I asked the leadership for approval.

I am here to convey

welcome

Customer service specialist self-evaluation 3 It has been more than two months since I joined Usfine, but for me, I have grown a lot. Learning a working method, work content and workflow that I am not completely familiar with from the beginning will help me to understand the workflow and content of the whole English customer service more comprehensively and systematically. Two months' work is not satisfactory, which requires me to study further, and then I will skillfully use it in every detail of my work. During this time, I have had introspection and thinking. Here, I not only criticized my work some time ago, but also made some summaries. How to do a good job in my future work and serve the company with everyone.

I. 1 1 month summary

(1) Work summary

165438+X years1October 23rd, I joined Usfine, studied with the old employees, and participated in order registration and background management for the first time. Participate in the verification of English customer service orders for the first time; Participate in the questionnaire for the first time and complete the order reply; Contact the refund and complaint handling department for the first time. Here, I see hope, because I can learn more about my work. Because I have been engaged in related work before, I got started quickly. Thanks to the guidance and help of leaders and colleagues, and thanks to the company for giving me the opportunity to learn. Here, I see a group of hard-working, hard-working and down-to-earth people at work, I see a good team, and I have no sense of work pressure. But unfortunately, I have never been confident to complete the standardized operation and control of the whole process independently, which will be the first and most important problem I will face and change in the coming year.

(B) deficiencies in the work

Lack of initiative in work, lack of communication with leaders and everyone, comprehensive and meticulous consideration of problems, and many mistakes, especially in order verification and follow-up. I need to spend more time and energy to study. Because this is far from the expectations and requirements of company leaders in their work. At the same time, the level of English theoretical knowledge, the ability to withstand work pressure and the implementation and planning of specific work need to be further improved. A series of problems need me to overcome and solve in my future work, so that I can do my work better. And what you should do and can do, you should be brave enough to undertake, not rely on others, not shrink back, not escape, and bravely take every step, so that you will be more confident, bold and careful in your work in the future.

Second, the plan for next month

The new year is coming, full of challenges and opportunities. I must work harder. It seems easy, but it needs hard work, attitude, confidence and endurance. I firmly believe that under the correct decision of company leaders, with the assistance of colleagues and my unremitting efforts, 65438+February will be 1 month for my transformation in Usfine.

(a) enhance the sense of responsibility, obey the leadership arrangement, actively communicate with the leadership, improve work efficiency.

We should take the initiative to get the work to the point and implement it, so as to reduce work mistakes. Always adhere to the attitude of asking if you don't understand, learning more if you don't understand, cooperating with colleagues and reporting work and suggestions to leaders. As a newcomer, you should put yourself down a little and understand the strength and importance of the team.

(2) Study hard and improve professional service ability.

When it comes to the study of work-related knowledge, I am not afraid of hardships and try my best to overcome them. I have encountered many new things, new problems and new situations that I seldom touch or even never understand. Such as service letter processing, refund process, order registration details processing, telephone verification, answering guest questions and so on. Faced with these problems, you should know more about yourself, be familiar with the company's products, order operation and how to manage them, so as to quickly enter the work role and express it to customers in professional words.

(3) Take more actions and stick to the post responsibilities.

English customer service post, long working hours, heavy tasks, great pressure, night shift, shouldering the company image. Therefore, what is needed is someone who has a sense of responsibility, is not afraid of hardships, can endure hardships and is willing to contribute. We should also learn to constantly adjust our emotions and decompress ourselves.

There is no size of work, but the division of labor is different and the contribution is not much. Look at the intention, there is no need to haggle over every ounce. Just out of school, we have little social experience and work experience, so many people describe us as high-minded and low-minded. However, I personally think that my self-motivation is very strong, and my biggest feature is that I can learn well and treat people sincerely. At work, we should be diligent in our own work, be modest and prudent, be neither arrogant nor impetuous, and not be a giant of words. Whether it is the daily affairs in the office or the tasks at work, I will do better with my heart. Learn to summarize, analyze and induce in time and professionally, and finally complete my promotion and growth. Learn to use the company's good environment to hone yourself, broaden yourself and improve yourself.

(4) Be good at thinking and integrate theory with practice.

Be a careful person at work. Under the guidance and care of the company leaders, I gradually became familiar with the work situation. Through careful observation and attention, reflection and summary, I have absorbed the essence, extracted the dross, and constantly summed up experience in my work. Seize and discover the bright spots in everyone's work, learn and improve themselves.

Customer service specialist's self-evaluation 4 20xx years of work is over, at this moment to bid farewell to the old and welcome the new. Summarize the work of the customer service department as follows.

The work of reviewing 17 has come to an end. It can be said that the collection of property fees has been successfully completed, and the service to the owners has reached a satisfactory standard. However, there are also many shortcomings in the work. During this year, we learned a lot from customer service reception, owner's return visit and coordination of various problems. I also realized my own shortcomings to a great extent. Although a lot of efforts have been made, some achievements have been made. However, the sweat paid is still far from the work effect. So I want to find out the problem through this summary and serious reflection. In the new year, let the work be more standardized and the owners be more satisfied.

This year, we conscientiously implemented the enterprise concept of Jinyuan people "serving with heart and doing things with heart", serving the owners, doing our job well and being responsible for ourselves. With the strong support of the company's leaders and the solidarity and cooperation of all departments, and with the hard work of the employees of all departments, our customer service department earnestly studied the basic knowledge of property management and job responsibilities, warmly received the owners, actively completed all the work assigned by the leaders, handled the formalities in time, provided thoughtful service, and made every effort to properly handle business services such as maintenance, complaints and return visits, and successfully completed all the goals and plans formulated at the beginning of the year. The following is the completion and analysis of important tasks:

1. Daily reception work Fill in the reception record of the customer service department on duty every day, record the complaints and service items of the owner's calls and visits, coordinate the processing results, and give feedback and call back to the owner in time.

Two. Information Release This year, our department issued various written notices to customers about 30 times. A total of 54,000 notices were sent by mass SMS, so that the intention of the notice was timely and detailed, and the expression was clear and the words were accurate. At the same time, it actively cooperated with the contents of the notice to make relevant explanations.

Third, in 20xx, the return visit rate of customer service department was 98%, and the satisfaction rate of engineering maintenance was 96%.

Four. On-site service opinion survey While completing their daily work, our staff actively walked into the owners' homes of residential quarters to collect opinions and suggestions from all kinds of customers on the property management process, so as to continuously improve the service quality and service level of property management in century city residential quarters.

Verb (abbreviation of verb) Establish and improve the owner's file. The owner's file has been improved and updated, and the owner's electronic file has been continuously supplemented.

Under the guidance of Director Ou of the property management company for many times, our department has carried out systematic training and learning from the most basic image establishment of customer service personnel, from the most basic concept of property management to the communication skills of property management personnel, to all aspects of property management, combined with the comprehensive knowledge of relevant laws and regulations.

Seven, in the direction of the company strongly calling on all employees to sell the parking garage, our customer service staff in E District made efforts and sweat and made slow achievements.

Department employees are led by a team with insufficient ideological understanding and no passion for work into a team full of hope for the company, the development of the industry and their own growth; Train departmental staff from a blank of property management knowledge to a team with certain common sense of property management.

The shortcomings, problems and difficulties found in the work are summarized as follows:

1. Since our department has not received professional training in property management, we still need to systematically learn knowledge about property, and further strengthen our service level and communication skills.

Second, the owner's follow-up and feedback on various missing projects are not timely enough;

Third, the timing, methods and methods of collecting property fees are not perfect; The property fee is due, the owner urges payment, and the water and electricity prepayment fee is insufficient.

Four, customer service work pressure, employees' physical fitness and self-psychological adjustment ability need to be continuously improved.

Five, the customer service work is trivial and complicated, and it is urgent to standardize and rationally use advanced management software to improve work efficiency and simplify work difficulty.

Future work direction and thinking:

On the basis of doing a good job in charging and daily work, our department will continue to strengthen the training and guidance for employees, further clarify various responsibility systems, strengthen departmental work discipline and service standards, and do all the work in time according to the objectives, budget and work plan.

First, further refine and clarify the scope and content of work of department employees;

Second, strengthen training to ensure that the employees of the department are competent for the corresponding posts and continuously improve the service quality;

Third, strengthen the discipline management of departmental work, so that the work is rigorous and rules-based;

Fourth, strengthen the follow-up of all kinds of information and working conditions to ensure that all information is smooth and accurate.

Fifth, through the daily work arrangement of the department and the study of psychological debugging skills, an atmosphere of "exercising at work and growing up through exercise" is created, so that the employees of the department have a sense of accomplishment and a sense of accomplishment of "being nervous but not feeling too stressed".

Six, actively study the scientific and formal workflow norms, rational use of advanced management software, improve work efficiency.

To sum up, in 20xx, with the full support of the company leaders, the strong cooperation of all departments and the joint efforts of employees, although some achievements have been made, they have not fully met the requirements of the company, and there is still a distance from the advanced property management standards. We will definitely strengthen our study in the future. Under the direct leadership of the manager of the property company, according to the policies and regulations of Hunan Province and the municipal government on property management and the temporary management regulations of Century City Community, we will provide standardized, fast and effective services for the owners, do a good job in reception, create a beautiful and comfortable life and leisure atmosphere for the owners, and enhance the service brand of Century Jinyuan.

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