Behavior requirements of room attendants

The room attendant must know manners.

Understand the etiquette of room service.

Master room service behavior, etiquette and courtesy.

Section 1 Behavior Requirements of Room Attendants

It is not an overnight event that the behavior of room service personnel meets the standards.

You need to be strict with yourself at ordinary times, starting from bit by bit.

-General requirements of etiquette

(1) Don't eat, drink, smoke, pick your nose, wipe your nose or pick your ears in front of the guests.

Plant flowers, dig gum, scratch, don't wear slippers, roll up your sleeves, burp or stretch.

Stretching, humming, sneezing and yawning. Cover your mouth and face with a handkerchief when coughing.

Stand aside to avoid making a sound;

(2) When you meet familiar guests, you should take the initiative to say hello, but don't ask "where to go" or "what to eat"

Have you eaten? "When meeting foreign guests in corridors, aisles, elevators or activity places, you should

Active comity;

(3) In front of the guests, don't quarrel, argue, talk loudly, move things or stay overnight.

Walk lightly at night. If you accidentally meet a guest or step on your foot,

Apologize immediately;

(4) Don't spit in public places and throw scraps of paper. You can use it when wiping your nose.

Cover your nose and mouth with a handkerchief, and don't open the used handkerchief.

Second, expression

Expression is a silent language. Moderate expression can convey enthusiasm, respect, tolerance and understanding to guests, and bring kindness and warmth to guests. Yes, room service staff.

The basic requirements of expression are:

(1) gentle and polite;

(2) Steady and dignified, neither supercilious nor supercilious;

(3) Smiling faces are always open and amiable;

(4) not artificial.